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November 2023 by Carol Deaton
The gentleman at the counter that took care of me was a real gentleman explain to me everything in detail price and all before the work was done. He didn't ever charge me like the last place I went to for the same work over a year ago.
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November 2023 by la DA
Poor customer service from store manager and some of her employees. Needs new management and employees. Will never go to this location again.
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October 2023 by BH
They get a two because the first tires I got were fine. But the last time I brought a rim from the junkyard. They didn't fully explain that the rim wasn't the right one and I would have problems. I found out from AAA in Newport that it couldve caused me to have a bad accident. So Tires Plus let me drive off their property knowing something couldve happened. Very disappointed. Go to AAA in Newport. They won't let that happen.
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October 2023 by debbie vinson
I called to get tires on my car and they said it would take 2 hours to get 4 tires on so I get there and I sat there for an hour and so did my car and I asked them why it was still sitting in the parking lot then they decided to start so they lied to me cause it sat in the lot for an hour so I got very pissed cause one hour sitting in lot before they'll started on it and you don't get to yell people 2hrs and let it set in the lot while they were not busy now that's why i took 2hrs thanks want some wrong to tell people that and it only took them 1hr and 10mins to actually put 4 tires on my car I will not use them again a lie is great for business and you loss my business
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August 2023 by jogger lotsofcrime
Just needed a hole patched on a tire. Should have taken 20-30 mins max. Price was good, so i thought go there. I get there and it takes 2 hours for a PATCH, and they try to upsell me 02 sensors, and an oil change when i literally just got my oil changed 1,000 miles ago. I do all my own maintenance and she just kept trying to upsell me things i dont need. Then to top it off, they lost half of my specialized black out BMW hubcaps. Im going to submit a complaint to corporate so i can get a refund and re-buy my hubcaps, i guess.
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July 2023 by Tom Wieck
Ordered 2 tires for my small cargo trailer. And scheduled in appointment to have them installed. When I arrived the employees were all standing around in their cell phones. There were no vehicles in any of their bays. I went up to the counter to let them know I was here for my appointment and they told me to bring my wheels and tires inside lol. I told them they were on my trailer. They told me they couldn't do that. Against company policy? I asked him what do they do if any older couple would come in with a flat tire one their camper? Hand them a lug wrench?? I just told them that's crazy and left. Went up the street to Tire Discounters. They had the trailer tires in stock. Had me back up to the door and 48 minutes later i was on my way. Great service. Hummmmm wonder who i"ll call when I need tires again.
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July 2023 by Angela Corns
Worst experience, 1200$ to put in a defective alternator blamed me for my horn not working, they said I fried the wiring when I tried to jump it, yet after they put the right alternator in, my horn magically started working again.. wouldn't admit they made a mistake and tried to blame it on the customer. Zero out of 10. Do not take your vehicle there. They kept my vehicle 4 days the first time and then after they messed up and had to fix it they kept it 7.
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June 2023 by Holly Butler
They were very friendly, an did their best to help me. But the whole issue with the rental car company made everything so irritating.Service: Tires
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April 2023 by Quin Mcday
Jessie was vary helpful with everything. I 100% recommend this locationService: Tires
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March 2023 by Matt R.
I don't think this business has its customer's best interest in mind when doing work on their vehicles. After my second bad experience, I won't be back. I do not recommend doing business here.
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February 2023 by Joe Jackson
I wouldn't recommend going there . Find mechanics that are honest. Do your research to find one that's trust worthy .
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January 2023 by Dean Ratajesak
Probably the best customer service I have ever had. Amy and even her sister were absolutely amazing
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November 2022 by Kevin Surface
I scheduled a tire rotation and an alignment at 4pm. I got here and there weren't any other customers. It's now 5:52 and they're saying they haven't started the alignment and they only have one tech who can do it. Why did I schedule an appointment then?Services: Tires
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October 2022 by Dawn McGee
I needed air in one of my tires and got all 4 tires filled free of charge. No wait either. Friendly service
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October 2022 by Larry Meehan
Booked an appointment 4days in advance, for 1pm... left at 2pm without any explanation, didn't even look at me. Why wouldn't they tell me 2pm? Poorly run business.
