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March 2024 by Jeff Hay
Tire warranty is bad. I bought it, explaining that the vehicle would be in Georgia most of the school year. He said if something happens to a tire out of town, have it fixed or replaced and bring us the bill. And we will reimburse you. Of course , something happened, I submitted the bill 9 months ago and followed up three times with phone calls. Still nothing. Just not acceptable
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March 2024 by Michael Braden
Bunch of thieves here stay far far away!
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December 2023 by Jeff Jennings
Good place for your tire needs , a little pricey but they sell excellent brands of tires , also do car repairs, check it out ?
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December 2023 by Anthony Davis
Can't seem to figure out their own scheduling. Had me come in twice to drop the car off but apparently the employee that I spoke to didn't schedule a specific appt. When I arrived I was told they couldn't possibly look at it until next week. Totally get that, but then why was I told to drop the car off?Then, when I finally got an appt scheduled a week ahead for a noon drop off, I arrived and was told they MIGHT be able to look at it. I was also told that I was supposed to drop the car off in the morning, a full 4 hrs BEFORE the scheduled time. Which has me wondering why they make appts in the first place.I understand scheduling automotive mechanical work is tricky, no issues there. I'm upset at how I was treated and the incompetent communications I received that caused this problem.I was never asked if I wanted to schedule an appointment the first 2 times. And only on the 3rd attempt at dropping off my car was I told that morning drop offs are necessary for same day service. A fact that would've been nice to know at the beginning.The real kicker was the lack of professionalism in their response. I never got an apology or an attempt to solve the issue, just talked down to as if the lack of communication was somehow my fault.Such a disappointment, tried to give them my money and business 3 times and won't be back for a 4th.
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December 2023 by McKenzie Roberts
My dad swears by them and I can see why. They are great and flexible! Thank you all for coming to my need of rescuing from time to time!
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December 2023 by David Rarrieck
I really can’t say enough about this location. They are genuine to help very kind, flexible & understanding. The guys here always try to find a way to help everyone even at the last minute. Hats off to the guys here that understand a simple situation and take care of their clients. I’d give 10 stars if I could! Thank you all so much! This is the 4th time I have been helped here at the last minute and they always have accommodated me. I hope the staff realizes the difference they make in our community by help keeping our cars on the road and by having meaningful impacts on the community. Thanks again I am very grateful! God bless you all. Mike an James hats off!
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October 2023 by mark davis
I have nothing but praise for these guys. Car started acting up as i was leaving a restaurant Saturday morning. The car was just stuttering and got worse the longer i drove it. Pulled over called AAA. They towed me to this location around 1:20pm. Luckily it was only spark plugs and i made the 2pm parts cutoff so they only had me in there about an hour tops and i was on my way. You guys are a life saver. 5 stars!
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October 2023 by Tim McHugh
Great folks. They will actually repair your tire if possible rather than sell you a new one. Honest and friendly.
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October 2023 by Colton Grant
They had my work done in less than 24 hours, and they refilled the air in my tires to boot. Overall great experience.
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October 2023 by GoldenPlazma56
Absolutely incredible after tire discounters told me I would have to pay $350 for a whole new tire I brought it here and they did it for me for free I forget the guys name but the older guy in there is amazing I tried to go back in to pay and he insisted that it was ok and let me go I couldn’t appreciate it anymore these guys are awesome
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September 2023 by Ross Vocke
Used to be my go to. Not so much now. Got very pricey and a bit obscure on products and pricing. Almost $100 for standard oil change. Dealership only costs$40. Then took a car in for a small Repair and tires... They didn't confirm the tires until I asked. It was some random brand I've never heard of they were about to put on for over $1k. Wound up getting brand name tires from Costco for under $900. Probably not going back here for a loooong time.
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September 2023 by Lee Hart
They did a great job with the service and however I was told a certain payment type would be allowed and it was not. However they did attempt to make it right had they suggested a solution I would have gave them 5 stars, but I had to make the suggestion.
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July 2023 by Drew Winstel
I managed to pick up a screw on a Friday afternoon leaving the Cincy zoo. It was in a place where it couldn't be patched, so I needed to get it fixed before I could head back home over the weekend. Mike said it would be done in about an hour and a half and beat that estimate. The price was fair and the service was great. I hope I don't have to come back for more surprise service, but I know where I'll go if I do!
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June 2023 by Robert S
They manage our fleet needs. Everyone is helpful and quick.
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June 2023 by Daron D.
Bought tires online on AAA Bob Sumerel's website. Guy texted me right away that Tires would be there Monday. Ordered Thursday.Texted him Monday and said I was good to go. Showed up. Guy at the counter said, you here for an oil change. I said no. He said alignment? and again I said no, then after getting my truck on the rack and dismounting 2 tires, new ones weren't even there? OK, No Big Deal.Called the next day, said they had them in. Got me right in and mounted them. Then I looked and the tires are already 3 years old? Manufactured in April of 2020.I complained to the manager, and he said they are new if they haven't touched the ground, Tires start aging right after manufacturing.Then, after I got home, I had to scrub the grease off my wheels and the valve stems aren't even new. They are dirty with brake dust, and they all aren't even the same size? I was more than patient with these people and then they slam dunked me with old tires.These guys will never get my business or touch any of my cars again.No wonder they were cheaper than the competition. They sell old tires.Thinking of filing a claim with my Chase card. This isn't right.I contacted customer service as they replied to my review, and gave them my contact info. They told me they would contact me by phone by the next two business days.That was four business days ago. What a joke.I guess any rip off artist can be hired by AAA.
