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March 2024 by Jamie Lawless
Nobody answering your phone. Drove to the store at 1 PM on a Friday and it’s not open even though the sign says they are. Tried to call customer service and got disconnected twice.
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February 2024 by Rich Brown
I made the drive out there to browse for the last hour before the store closed. The rep inside decided it was his 'lunch time' and locked the door and ate food in view of the customers waiting outside. He then came to the door and angrily asked what our 'problem was', and was generally instigating in nature. -- I get that breaks are needed, but proper timing should be implemented for them. This man upset several customers tonight, and I have notified corporate of this.
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February 2024 by Michael Wilson
I didn’t catch the manager’s name at the Ft. Wright location but he is awesome! He is so informative and really takes his time to explain different games of interest and does an exceptional job at helping you pick the right one. I have been to other game stops and you can hardly get the staff to converse with you however this isn’t the case. He is truly a value add and is a Shining example of how you should treat your clients. Makes you feel like you are a VIP. Give this man a raise! A++
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February 2024 by Ross Arbogast
The employees are always very helpful. I take my 6 year old son there on occasion, and me not knowing a lot about gaming, they are incredibly nice and helpful
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November 2023 by Kenny Radcliffe
Always had a great time and found exactly what I needed. I would consider their novelty items over actual games. But if you have their pro card and game informer magazine it's a great deal. I haven't traded ant games in awhile because I buy all mine digitally now.
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November 2023 by Gary Alexander
Poor customer service. I call and get hung up on several times. Don't seem like they want my money. Guess I'll go to best buy.
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November 2023 by Charles Nagel
If your choosing between GameStop and Best buy make the right choice.. horrible customer service and return policy. Choose BEST BUY!!!
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September 2023 by Michele Zeh
All good. Funky parking lot so be safe
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September 2023 by Gil Diaz
Bought wrong game, staff was great at helping me exchange. Thank you!
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September 2023 by Jamisha Thompson
Walmart is cheaper for games ..I thought a used game there would be cheaper ummm no wrong...2 dollars more...So wrong!!!
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September 2023 by Shane Trent
Superior in every way to the Newport location.
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August 2023 by Alaina Bridewell
We are so upset. My family shops here all the time and have spent a great deal of money. We purchased a pair of headphones and they were supposed to be delivered they never came they were $70. Now we're on the phone with the people above them, No one even told us it wasn't coming. We had to call to figure out what was going on. If there is a problem on their end that's okay accidents happen. But to just keep the money (that they could have easily put back onto our card mind you) and give us the run around is not good business. Be careful and make sure you keep a physical receipt not just your emailed receipt and and proof of bank charge.
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July 2023 by Aero
Small store, but plenty of things to buy. There were two women working who were super nice and got me checked out quickly.
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May 2023 by Brandon Rizzo
Made me wait in line for 15 minutes just to tell me they stopped doing trade ins 30 min before close even though there was only one other person in the store and could have told me while I was standing there
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March 2023 by Leah Rowland
Showed up at 930 waited for store to open she came and left its 10:21 and still not open I left store was to open at 10am
