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March 2024 by John W.
Do not use for a mortgage. Found hidden fees and they called it a mistake. Waste of time.
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December 2023 by Zach Kirschler
We worked with Justin Blackburn on the purchase of our new home and we had a HORRIBLE experience. Justin had terrible communication during the whole process. Wasn’t able to reach him via phone or email. I had to drive to the office to actually get answers.We just received our tax assessment for the year. This was completed incorrectly by Justin. We now owe over $5,000 in taxes that weren’t calculated correctly by Justin during the purchase process. Our mortgage payment has now gone up $800 a month. Who can afford a mortgage that has increased 30%? Probably not many people.Guardian has no intention of making things right or any type of disciplinary action toward this. DO NOT let the lower rates and cheaper monthly rates fool you, this group has no idea what they are doing. Do yourself a favor and find yourself a more experienced company and loan officer. Do not waste your time with this company at all.
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September 2022 by Bobby C.
Good fees & rates. Information tech is from the punchcard era. Website and app is primitive to say the least
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April 2022 by Henry Mitchell
I'm regretful to say this is the worst lender we've ever dealt with. They're incompetent on all fronts. They're rude and rarely can you get a hold of them. Requesting something as simple as a mortgage interest statement takes weeks to get back.We requested to setup escrow on our mortgage and they never completed it. When we found out we called to have it fixed and they sent us to three different people, none of whom ever had training in customer service. The loan officer was MIA as soon as the loan was approved. BEWARE!!
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December 2021 by Arnold Rose
I’ve worked with Eleanor Moore on Forex Trading for a few years now. She is very knowledgeable and has a great dedication to his clients I highly recommend working with her.
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November 2021 by Rachel Ely
Most ridiculous company I've worked with. Sold 4 houses in 20 years and this place is ghetto! They're not even my bank they're the buyers but have held the closing up for over a week because they can't get it together! Wait till the very last second literally two days before the scheduled closing to decide they need more information that they 1000% DONT need because its not a government loan. Not to mention that a 1/4 of the paperwork they should (ALL OTHER REAL BANKS HANDLE) do then once again wait till the last second to say they're not handling it. And had to cancel my vacation because of their incompetence. Completely unprofessional and made a perfectly easy transaction way more difficult and headache inducing then it should be. 0/10 recommend. Run GO TO A REAL BANK!
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April 2021 by Dylan Scott
Horrible bank. Terrible customer service. I did my construction loan with them and regret it. They had no idea what was going on or what they where doing. My builder and I had to walk them through the entire process.
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March 2021 by Amber Taylor
We started the loan process in July. Was pre approved. Given a rate. Paid & had our appraisal. Then given the run around. Lost appraisal, then it expired, ended up asking for more & more paperwork. The original loan officer quit or was fired. We were not notified. We only found out when we called to follow up with loan process. Our credit has been ran 4 times & now after 8 months we are told sorry they will not honor our loan. Our loan had already been in underwriting multiple times & was told several times we'd close in the next 2 weeks. Very disappointing & poor customer service.
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August 2020 by Carrie Davis
Similar to others who have shared their experience, we were pre-approved, given a rate and terms that were changed at the last minute, despite sending everything when asked, and given the run around while our closing was delayed. It was a total bait and switch. We had been customers for 4 years and paid twice our monthly payment to greatly reduce our principal, with perfect payment history and good credit. However, in the process of obtaining a new mortgage with GSB after the sale of our home, we were treated like GSB was doing us a favor throughout the process. We received very little communication and our final terms were emailed less than 24 hours from our scheduled closing and weren’t what we agreed to. Thankfully, we had a local bank that we contacted when we were concerned we were being misled, who was able to close sooner. Buyer beware as not only was this experience stressful, but also costly; rescheduled movers, costs to our sellers which we agreed to pay to keep the home under contract and lodging costs due to the delayed closing after the sale of our home. It was truly a NIGHTMARE! Please save the canned response GSB and do better. Don’t make promises you can’t or won’t keep! Call your local bank who will treat you with respect and adhere to promised timelines.
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August 2020 by Richard & Beverly Whittaker
Used them in the past and they were great to deal with.
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March 2020 by Lisa Reed
Beware of this bank - they have terrible customer service and communication - they will give pre-approvals then back out on promised financing when you are too close to the closing date to go with someone else. Very shady, would never recommend anyone use them
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February 2020 by Dave Dixon
Easy process
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October 2019 by Sherry W.
We started the process of my father-in-law buying our house over 70 days ago. We still do not have a closing. Guardian has refused to call him back, and give a closing date. My husband and I have had to pull out an offer on another house because of Guardians lack of professionalism. We wanted to get our kids into a house for Christmas, and now that will be impossible. The absolute worst company that I have ever heard of.
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February 2019 by Dan Hahn
Guardian is great for your mortgage loans! Look up Eric Murphy. He's the best. He's been doing it for years and no one will out "customer service" Eric!
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November 2018 by Jenna Swormstedt
I agree with the previous reviewer. Eric was a nightmare, his "assistant" Gayle was rude and incompetent. One example is I emailed her a contact card for my previous apartment and she emailed me back that their contact was not on the card. It was a business card....its like she didn't even look. They expect you to know exactly what kinda of papers they need and what needs to be on them, and then when you send papers missing say a date they get snippy, when they did not specify what needed to be on them. I was a first time home buyer I had absolutely no idea what you needed! Eric was rude to me on more than one occasion. One example, I had someone email him financial documents and there was seven pages, they only sent the first six because the last one was blank. He requested the last one, I told him it was blank and he responded "How do you know it's blank if you haven't seen it?" I was on the phone with the woman when she was emailing them and she told me it was blank and useless!!! Unprofessional and argumentative, a better response could have been "even if it is blank we need it for the file please" or something more appropriate. My closing date actually got delayed because they did not have all the info they needed. There was a ten day span with no contact between me and that office. I'll admit I was not the best or quickest at at getting info back to them, but communication wise they were well below average. You can imagine my dismay when he threatened a delay twice and the second time emailed my realtor to "tell" on me when I had already responded with the info he needed hours before. Never met either of them face to face or had phone calls with them. Buying a property is stressful enough, you don't need bankers with an attitude. I was counting down the days until I did not have to speak to this office again. Now we will see how paying my mortgage goes, if it is also a nightmare I will be moving my mortgage ASAP.
