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August 2024 by Jill Pawlowski
Unprofessional and unhelpful. Do not rent with this company. I complained about a property we rented and tried to work out a solution with Legacy because Aspen Pines gave us the run around. Our entire move out process violated every KY law that is supposed to protect renters; providing documentation that the renter is required to sign with the landlord, including any disputed damage, allowing us to walk through to inspect damage and providing a copy of the pre-move in inspection, and none of that happened. And in KY, you can't charge for normal wear and tear.
All I wanted was them to follow the law to allow us to have the opportunity to do a walk-through dispute the charges. Because Aspen Pines has refused every request to do this, I contacted Legacy yet again today. Now I'm hearing it's too late, the apartment is rented. Or I need to go through their lawyers because it's too late. What's even funnier, is the damage pictures they sent me are not from our old unit and we could tell that right away.
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January 2024 by Ilida Chique
Great homes, good assistance
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October 2023 by Abrobit Roy
Management have no control over rent control policies. Worst management company
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March 2023 by Michael Bass
So I moved in May 31st 2021 when we moved in the home was infested with bed bugs so we couldn’t fully move in for a month(unpack) till they was gone, black mold in bathroom in basement I’ve wrote 4 times about it 1st year and 2 times so far this year still not fixed the 1st year they raised out rent $100.00 I just got a letter yesterday where their raising our rent $150.00 this home isn’t worth $900 a month but they want $1,750.00 a month. I don’t recommend ANYONE TO RENT FROM THESE PEOPLE.
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November 2022 by holly vest
Do not give these people an application fee there homes are listed 60 days for a reason they’re stealing peoples money .When people are looking for housing and told you don’t base your decision on credit history 50 per adult app fee trust me they do my husband has a 610 score not good but not horrible.Has been on time paying a credit line for 18 months and they still didn’t rent us the house.We have no criminal background and make almost 4 times the rent.Don’t let them steal your money like they did ours.
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October 2022 by Kyllikki Rytov
We’ve rented with Legacy for nearly two years. The first year, maintenance requests were handled fairly promptly. Within the past year, however, getting anything done has been like pulling teeth. The laminate has been pulling apart since we moved in, and Savannah said she’d have flooring people come out. They did, only to inform us that the laminate couldn’t be repaired and would have to be replaced. When the laminate further deteriorated within the past year, I sent Savannah pictures to document the poor state, and she said she’d have a flooring company come out; they never did. Our gutters in the back yard drain into the yard—they would fail a home inspection. Our yard is pure mud that the dogs track into the house all day, every day. I’ve emailed Savannah twice and my husband has called twice—not a single response. The bathroom fan has been broken for months; I’ve sent Savannah videos. Her response, months ago, was that they were short-staffed. Last year, I told her that the basement drain was backed up. It wasn’t until the laundry room literally flooded that a maintenance person came out—and who had to clean up after the flood? Me. Our rent is paid on time every month, and we take good care of the house. The fact that Savannah won’t take care of basic maintenance requests is so glaringly unprofessional and inhumane. Legacy happily takes our money, but they sure as heck don’t care about maintenance.UPDATE: I spoke with Savannah on the phone this morning. Now I've been informed that the laminate that Legacy had poorly installed will not be replaced while the house is occupied--so we're stuck with it, even though we didn't have anything to do with putting it in or its deterioration. Moreover, someone marked our bathroom fan work order completed even though the fan is still broken, and the same abusive roofer who came out to install the misplaced downspouts might return: "We use who we use." Not a single apology for anything. Zero communication and zero compassion.09/2022 Update: We're now being charged for having a plumber come out because the downstairs drain for the furnace/water heater needed sulphur yet again. Savannah left the company, so now we're dealing with Amber; Brian, the VP (according to the internet), emailed us accidentally, and Ross, the owner, is MIA, as usual. In 14 years of renting, I've never, ever experienced anything as surreal as this, from the unscrupulous charges to the bizarre passive-aggressive communications.
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August 2022 by Mark Adcock
Renters beware me my wife and daughter moved into Erlanger lakes on 10-1-21 after putting up a 2400 doller deposit never been late on rent always on time the lady below us was harassing us notified legacy about the situation nothing was ever done but on 7-6-22 lady below made a false claim that I was outside working on my car in my garage mind it even tho I was out of state on business and was able to show it me and my wife get a email from them stating we have 7 days to vacate or a remedy the situation and if nothing is done a eviction would be submitted wich Kentucky law states if it isn’t rent related we’re due 14 days and after the fact 1300 was paid to them on the 1st after turning keys in was told I need a forwarding address incase there’s a bill due knowing they just took my rent money for July and my deposite of 2400 dollers beware
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June 2022 by Ed Sowders
Unable to issue negative stars, my rating will be, -10 stars.Undoubtably the worst experience with a property management company, I have ever experienced. They maintain "Banker Hours", and do not want people who actually work for a living to partake of their products. They only show properties on weekdays only, from 9:00 AM until 4:00 PM!! So, if you wish to view one of their "Rehabbed Crack Houses", you must take time off of work and lose income to meet with these "Stunt-Doubles". Very poor concept in business practices. I suggest you stay far away from this joke of a management company. If they are this unwilling to show a property, just imagine if you have a maintenance issue, after hours! No thanks.
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June 2022 by Tim Hensley
The WORST third rate, third party management company in the Tri-State area. Incompetent, unprofessional and uneducated mismanagement team to go along with greedy owners who will raise your rates and nickel and dime you as much as they can get away with. I would NEVER spend a dime of my hard earned money to support this company and their practices. They could care less about you but they want your money ? BEWARE!
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March 2022 by Chad Nussbaum
DONT rent from these RATS. They will eat your security deposit and charge you thousands for minor things.
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January 2022 by B Digits
You bought a home and put a single mother of four out on the streets for the holidays after six years in good standing. I hope that none of your families ever have to experience this.
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December 2021 by Adam Auer
Called and asked the status on an issue that they are supposed to take care of per our contract and Savannah bluntly said they will not honor their side of the contract.
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May 2021 by Jordan Monroe (jjmonroe19)
Mainly two stars for the most important reason: money. I figured this would happen, however I am still shocked it did. Never missed a payment and always paid on time. The security deposit was almost cut completely down due to reasons that were there when we moved in. House was not in good shape, old and outdated which forced us to repair because we knew they would blame us. A fence was damaged when we moved in and it’s only about a $100 Max fix at best but they charged us $400 dollars for a fix. We have no way to prove that it wasn’t but we had to cover the hole for my dog anyway and we weren’t going to fix anymore. I will say they do get necessary stuff fixed quick(a door we got charged for was clearly not one of them). Our AC was old and outdated and didn’t work. Took 4 visits by specialist for them to finally listen and replace the AC and after the new was installed, it worked great. In terms of management, usually pretty friendly and easy to work with. But value for money is definitely not worth it if you are tight and worried about money.
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May 2021 by Jeff Evans
I haven’t even moved in yet. They called on 8/1 with a bad attitude asking why we hadn’t showed up to get our keys or pay our rent. Our move in date is 8/15 per our lease which they could’ve easily looked at or added to their calendar. We had to sign a lease without looking at the place. When we finally asked to come see it when they told us it was move in ready there was a huge hole where the dryer vent hook up is, the collar for the shower head was hanging down on one of the showers and one of the door jams had been repaired with a paint stick and painted over. Being a locksmith I wanted to change my own mailbox lock because I’ve done hundreds. After I said ok when they told me the post office needed to do it and turned to walk out I received smart aleck “bye”. I tried to give them the benefit of the doubt with their google review because people usually write them more when something bad has happened. Looks like I was wrong and this will be one of many poor reviews.
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March 2021 by Larry Owen
I have been with legacy now for about four years, and its been very positive. Savannah has been a tremendous part of it because she is very down to earth, knows what she is taking about and will help to resolve the issue at hand.
