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February 2023 by David Cassesa
I had been wanting a true "home theater" for my whole life. I stopped into Masterpiece Audio, and happened to catch Adam Perkins. I apologized as they are not a showroom. Adam welcomed me into his office, and we discussed what I was looking for. A couple of weeks later, I decided to pull the trigger on the project.Adam came to my house, and gave me several ideas for hardware based on my oddly shaped finished basement. His crew came in, flawlessly ran cable, audio cables, installed hidden wall speakers, and made an ugly storage closet look like a cool, part of the theater. It's kind of hard to explain, but his guys made my television wall look bigger.The Masterpiece crew was awesome. They guys he had working were super friendly, and each treated my home as if it were their own. They were fun, friendly and meticulous to detail. I now have true cable run to my basement so I'm not limited by having to use just wi fi anymore. That is a service no cable company even offers.I was humbled, knowing they were working on jobs up in Madeira and the Indian Hill area, but they treated me as if I was their number one customer. Masterpiece gave me, what I consider my dream theater, significantly UNDER the budget I allowed Adam to use. He is not into upselling. He gives you exactly the best he can offer within your budget, and he has the connections to get high end equipment cheaper than you can on the internet.Masterpiece Audio made my dream come true, and I would highly recommend them to anyone. Thank you, Adam, Aaron, and all of you guys for all of your work, our great conversation and your amazing craftsmanship.
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December 2021 by Andria Humpert
I have worked with 3 different companies to design and install whole home A/V integration - 2 on the west coast and Masterpiece A/V in NKY. There is NO comparison in the level of service, detail, expertise, and friendliness of the entire Masterpiece team compared to the other A/V companies out there. From sales to install to service and from networking to A/V to security to TVs, Masterpiece knows and does it all and they stand behind their products and services. I am a highly satisfied customer and know that my relationship with Masterpiece A/V is one for life.
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October 2021 by Marianne McGrath (docmcg)
We have been dealing with Masterpiece for the past decade. They designed and installed our audio/video system when we renovated and have been there for service and upgrades ever since. This is a group of professionals who listen to the customer and fashion the response creatively and promptly. We are grateful to have enlisted their service.
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September 2021 by Cameron Davis
I contacted this company while living in Florida for a house I was building in their service area. The didn't mind all of the calls, emails, and questions I had during the planning. The worked well with the builder, got everything done and installed without issue. Even when issues arise as things do with technology, they are always prompt and quick to resolve remotely at no additional cost. They also provided guidance and recommendations that outside of the A/V stuff (in home network and internet) that has proven hugely beneficial given the move to working from home The entire team is professional and would recommend them to anyone looking to do custom sound, networking, security, or custom smart phone integration in their home.
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September 2021 by Mike Stewart
Been with Masterpiece since building my new home 7 years ago! They worked with my builder to optimize the design and layout, way ahead of all other competitors! They make sure to keep me updated (software & hardware) so my home’s value reflects a highly prized smart home! Aaron, Adam, David, Mary and the entire staff are great!
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September 2021 by Marianne McGrath
We have been dealing with Masterpiece for the past decade. They designed and installed our audio/video system when we renovated and have been there for service and upgrades ever since. This is a group of professionals who listen to the customer and fashion the response creatively and promptly. We are grateful to have enlisted their service.
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July 2021 by Joe Conklin
Masterpiece was fantastic from start to finish. I built a new home and decided to work with Masterpiece to design, pre-wire, and install a system to run my TV, audio, and networking systems throughout the house. From pre-construction design, to selection of the best products, to installation of the speakers, TVs, home theater projection and screen, ring doorbells, etc. everything was first class and all team members were professional, courteous, and fantastic problem-solvers - the end result was a great system that I will be enjoying for many years to come. I can't speak highly enough about the whole team at Masterpiece!
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July 2021 by Jeff Drews
Admittedly it’s been a couple years since they worked here but I always refer to this as the worst money I ever spent. Do NOT hire this company and while I’m at it, why doesn’t google allow 0 stars? They suck too!
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March 2021 by Russell Winters
A Joke. Don't waste your time. We shelled out $4,000 for a system we can't even use. Multiple contacts with owner, who finally stopped keeping us updated of an alleged covid delay on a potential fix. They sold us PlayFi, an app which is reportedly plagued with crashes. Starting a complaint with BBB
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March 2021 by Russell W.
Really? Don't waste your money. Adam, the owner, has made multiple promises after multiple reminders that our $4,000 is useless. Covid has been blamed almost a year for the defective receiver that masterpiece sold us. I realize that the pandemic has yielded slow product availability. At least keep us posted. Ridiculous.
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July 2020 by Craig Cliff
AdamGood morning and wanted to send a well deserved thank you to you and the Masterpiece team! After seeing the set up for first time, feels like a dream as never thought my house could be this damm cool! From the initial visit and then to install, your team was fantastic and not sure why anyone would consider anyone but masterpiece! I’ll be sure to tell my family, friends and Mercedes-Benz clients about your fine company and let me know best place to leave review as happy to do so!!!CheersCraig
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December 2019 by David Smith
I contacted Masterpiece to install a MantleMount TV wall mount in my living room. Adam Perkins, the owner, came out personally to do a feasibility check of where I wanted to place the mount and discuss options/pricing. He was able to get me on the schedule in just over a week from that initial meeting. His team came out and were courteous, knowledgeable, and professional. I was very pleased with the install and would highly recommend this company.
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September 2019 by Jack Brueggemann
I rarely write reviews about services I have received but the staff at Masterpiece Audio and Video deserve the compliment.
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March 2019 by Todd Evertz
I just moved into a home that was less than 2 yrs old. Searched around and found 2 companies that seemed to be able to suit my needs. I felt that Adam and his team truly understood what I wanted from my system and were very passionate about what they do. My system is far from the most expensive they've done but I felt like it was important to them. From the beginning everything has bee top notch. I'm not the most technically sophisticated person around and even now when I call with questions Adam makes sure I get the answer or sends someone out to help me figure things out. Top notch from design to service. Glad I went with Masterpiece!!!!
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March 2019 by Mark Stocker
Masterpiece has provided great solutions to my tv/sound issues at 2 different residences. Their staff is very knowledgable and helpful throughout the whole process and Adam is an expert at finding the proper system to fit your needs.