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September 2023 by Scott B.
I had anti seizure medicine that was supposed to be fulfilled by this store and was not and not only not filled but not disclosed to me and my family member suffered through seizures through the day and I hope and pray will stop. They won't even pick up to help.
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August 2023 by Name R.
It's dirty and TRASHY employees and customers. Saw multiple teen girls physically fight in here. Go to ft mitchell krogers. Not that much farther
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July 2023 by Bailey A.
Terrible customer service from the store managers. Do yourself a favor and go to another wal mart.
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February 2023 by Noah K.
This place was dirty. The floors were dirty. The walls were dirty. The employees were dirty. If you walk in, you feel dirty. Don't go here. Go to Krogers.
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January 2023 by Scar O.
Terrible service. Never can get ahold of anyone. Pickup is a drag even when it's slow. Don't recommend at all.
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November 2022 by Anna S.
Every time I order for pick up at this place I wait in the car anywhere from 20 minutes to over an HOUR . The. I get home and 3-5 items are usually missing . . After a few picks ups from here I have decided I'm just going to go to Kroger which is right down the road from me as well . The customer service is terrible , while waiting in my car for over an hour I tried calling the store three times with no answer , I asked an associate for help , then waited another 20 minutes before someone finally answered the phone . This is NOT how you run a business . Management needs help over there or maybe it's time to clean house. But those associates didn't care how long I had been waiting.. even a simple apology for the wait would have been nice . But to wait an HOUR for pick , that's unacceptable.
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September 2022 by Lex C.
I have ordered my groceries at 3 to be delivered 9-10pm they completely have delayed my order it is now 1am it was closing time so I guess I'm not getting my groceries until tomorrow morning it says it's alread picked out so it's just sitting on a cart until morning ?
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May 2022 by Charissa B.
Got one reason im giving location one star but got some good employees and managers......
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April 2022 by Jake L.
Deserves 0 stars - find another Walmart (or go to Kroger) This store has Rude and unhelpful staff who goof off or yell at customers instead of providing actual customer service (aside from the manager). The store is unorganized and often out of stock compared to the ones in Cincinnati and Florence.
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December 2021 by Terrence H.
If I could put 0 stars I would. I have been trying to finish the other half of my orientation. The other day I was told to come up here to finish orientation up and nobody was there. Been on the phone for minutes upon minutes asking for a store manager. Keep getting passed around different lines and being put on hold. Probably by far the worst customer service I have ever encountered in life. & Normally I don't even write reviews so this should tell you something.
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October 2021 by Karen L.
Don't order your groceries from them to have delivered unless you only want half of your order, & maybe something thrown in that you never ordered!! Don't half a** your job! So long tip!!
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April 2021 by Alex L.
Just sat on the phone with customer service for an hour to give me an update on a photo order I placed 3 weeks ago. After talking with a customer service representative, she told me to just cancel the order and try a different store. If that isn't telling I don't know what is.
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February 2021 by Terry B.
This gotta be one of the best parking lots in Cincy! I blaze here 4-5 times a week and never got caught. Couples honies working the registers push this review to 5 stars.
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December 2020 by Tom M.
come on bruh, its walmart, i dont even gotta say none. kroger produce just a lil bit betta.
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April 2020 by Scott S.
WORST Walmart I have ever been to. I travel the US for work and we're in Maysville for a few years. They just made my wife then my daughter wait about 2 hours each because they "came in the same vehicle and could be sharing germs from COVID 19. The sign they gave says one person from each household allowed at one time. GUESS WHAT WALMART.... and explained to your employee that apparently is not smart enough to get the fact.... BUT MY WIFE (and adult) daughter LIVE IN SEPARATE homes!!!!! Then to make it worse, as they were loading their items from the trip my daughter made in after waiting for her mom to leave the store, a couple ladies pulled up, same car.... apparently they were known by the same employee that rejected my family and they let them in together! I am trying to contain my anger right now as I understand the tough times we are going through with the virus and all but why are you A) not consistent with every one? 2) why would one of my family members gave to wait until the other was done? Social distancing (which needs to be explained to your employees again) would have solved this issue.... so would have LISTENING to people. Anyway.... Walmart.... Just about done shopping there except for emergencies. KROGER CLICKLIST is the way to go. They drop everything in your vehicle and you don't have to deal with STUPID Walmart employees. For the rest.... www.amazon.com with prime, delivered to my door!
