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November 2023 by Amanda C.
Supposedly someone came up to the delivery driver and stole my package from them. I had to track down USPS and go to the facility for them to tell me this information days later. The story makes no sense and if this was what happened, why was it never reported until I asked?
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September 2022 by Miranda S.
Always a really long line and only one person working. Go to a different location unless you have time to wait.
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September 2022 by David K.
I live on D and Broadway our building was built two years ago but listed as a Broadway address. The post office said no your address is on D st as that's where the entrance is. Then I get a note saying my electricity is being shut off because I haven't paid in 1.5 years Turns out all my electric bills were getting returned to sender hmm but all my other mail was being delivered. Cost me 3k due to the post office's error Now three checks for my business car have disappeared- just in the ether Great service guys
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December 2021 by Ally M.
I pay for a PO box at this location and feel I need to specifically call out Stephen who is the least customer friendly person I have ever met. I pay A LOT of money to have my packages come here instead of my unsafe stoop and this guy is just so rude, even after I'm nothing but nice even while being frustrated they lose all my packages. Don't be in customer service, Stephen. There's something better for you to do in the world than ruin people's days.
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August 2021 by Kee P.
This new passport appointment system doesn't work in southie, I've had to reschedule 5 times so far because the "passport agent left early for the day", WHAT IS THE POINT OF SCHEDULING?
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January 2021 by Danielle B.
This is most definitely the worst post office I've ever been to. I'm from a one-horse town in Pennsylvania, and I lived in NYC for many years, and I assure you that the USPS service is better in both of those places than it is in south Boston. I've lived here for 2+ years and I've wanted to write a review for a long time, so this is not a rash decision. I'm actually in line to mail something right now, and have been for 30 minutes. They have ONE person working (it's a Friday). God bless him, but he needs help. The line is out the door and his computer is slow. This is par for the course at the E 3rd Street location. I always go to the Fort Point post office (HIGHLY RECOMMEND) but tonight I really need to pick up a thing or two at Foodie's and I thought I'd kill two birds with one stone. Well, that was a huge error in judgement on my part. Don't ever come here. But if you do, and you see a girl in a black jacket and green Pom Pom hat, give her a wave...because that girl is me, still waiting in the queue.
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November 2019 by Cathy C.
I wanted to give no stars because they certainly do not deserve any. The worst Post Office ever. The people that work at the desk are ok, the ones in the back are total morons. They send packages back to sender when you have a forwarding address on file. Then the Post Office loses the packages. Or maybe it is just that the Post Office hires idiots. All you get from any of them is lip service.
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August 2019 by Thomas B.
Absolutely horrible location and delivery practices. Two different items sent certified mail overnight from South Boston to Quincy and they took 5 days. It is absolutely amazing that FedEx and others can get across the country in 2-3 days but the Boston post office can't get something one town over in that same time.
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June 2019 by Geo R.
This is one of the worst, post office in the city, is only one persone who can do fist time passport, and this person is special.... slow.... the rest of the personal don't care for customers service...
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April 2019 by Meredith H.
This is my first review ever but I feel like I have to since I've consistently had the same experience at this Post Office. Without fail the slowest post office I've ever been to. Every time I go in there's a line at least 5 deep and you just stand there without any acknowledgement of the long wait from the staff. They are also extremely rude once you do get to the counter. I've heard it used to be good so this is so frustrating.
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March 2019 by KC P.
So about this place: There are wonderful staff at the counter and any post office has a wait so stop crying you big babies!!!! My problem is the workers (mostly women) that work bwhind the PO boxes. They talk like no one is around and have huge potty mouths. Im not perfect, but I dont swear around children and people who are just trying to wait in line or get their mail settled. They really talk like dirty pirates and should about their mouths, they dont even try to whisper!
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March 2019 by Cori F.
The service here is quite poor. It's slow and they don't scan your packages right away. I waited in line to get a receipt for my package so that I would have tracking and they acted as though I was a burden to them. They weren't particularly busy and all they had to do was scan the package and print me a receipt. Last time i didn't get a receipt and it wasn't scanned for nearly 24 hours per the tracking on poshmark. They've lost packages of ours before as well. Be careful sending important packages from this location...
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October 2018 by 06457 D.
Couldn't believe my ears when I called in at 8:02 and it said that the estimated wait time was one hour and 50 minutes, who has time to wait for that?
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September 2018 by Avid E.
People who work here are MISERABLE and have the WORST customer service. Attitude for days and unwilling to do their job. I have a confirmation of a package being held at this location and they "can't find it". I moved out of town and came here specifically because the package was held. Told me to "come back" because the person who could help me was out to lunch. WTF?!?!?
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July 2018 by Dave B.
As far I can tell, this South Boston USPS branch, by far and away, is the worst Post Office in the United States. I just had a client confirm that they sent a check from Connecticut on June 5, 2018. It is now July 3, 2018. No check. I had mail from Salem, MA take 60 days to arrive. I consistently get other peoples mail in my mailbox. The mail carrier will often throw all the mail on the lobby floor (I'm in a small commercial building). The mail carrier for this neighborhood is either lazy, can't read, is mentally challenged or just an a$$hole, most likely all of the above. The pony express was faster, and they had to fight bandits and hostile natives. I'll do anything and everything possible to stop using the USPS. No wonder they're broke.
