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February 2024 by Mikhail Minturn
Super rude customer service, I asked if they replace battery terminals and the guy just said no and hung up, definitely not going there for my car needs anymore
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September 2023 by D Sand
Great service. Had a battery replaced on Mother's car.
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September 2023 by Mary Martin
Wonderful and helpful staff. I appreciate their assistance
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July 2023 by Adam Fields
A person I believe his name is Chris helped me showing me what was needed for my car. Also he helped me understand the code reader on my broken down car. If it wasn't for him I wouldn't have transportation thanks.
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May 2023 by Rachel 1860
This place has the best customer service in town! When my car needed to be jumped twice in one day, I headed to AutoZone thinking I needed a new battery. An employee named Matthew tested my battery and determined that it was fine, so he set to work trying to figure out why my car wasn't starting properly. He cleaned some corrosion off my battery and made sure everything was connected properly. After some mechanical detective work, he deduced that my starter was the problem. Unfortunately, it seemed to have given out entirely, as it wouldn't even start with a jump. I thought I was going to have to get my car towed, but Matthew showed me where the starter was and how to get it started in a pinch by tapping it with a metal tool while someone else turns the key. I will still need to get the starter replaced, but I was so relieved that Matthew had saved me the hassle of finding a ride home and getting my car towed from the store. I was quite impressed with his level of expertise and the fact that he had taken time to figure out what was wrong with my car and share a trick for getting it started. AutoZone has definitely earned my loyalty!
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April 2023 by K Ream
Extremely helpful staff from the time I walked in the door and checking out!
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February 2023 by Jamie Alcorn
Service was fast, they had what I needed and got me in and out. Always nice and clean.
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January 2023 by TheLordRumfish
Manager flatly said they do not work on Priuses (I had a headlight out). He had no follow up suggestions or friendly advice on how to change it. You can do better than that.
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November 2022 by John Dunn
I had to make a trip do to a flat tire last week. It was around 7:00 at night and I was not looking forward to changing this tire. But the. Staff was amazing. Kevin working there was helpful and knowledgeable and got me in and out in no time with what I needed! (Schrader valve removal tool)
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November 2022 by Tyree Young
Great customer service from John Watkins and Kevin Pierce. Enjoyed my visit a lot
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November 2022 by Teresa Doss
The manager was very helpful and sold me the right bulbs I needed for my van
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October 2022 by Sarah Hicks
Employees are rude. And they either don’t have what you need and can’t get it or they order the wrong thing. The shelf prices are wrong and ring up higher than what the sticker says and when you point it out they get rude with you like it was your job to make sure prices are right. I’ll just go to Advanced Auto where everyone I’ve dealt with so far knows how to speak to customers.
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September 2022 by Crystal Grice
The assistant manager Sy is an awesome employee knows a lot about the job and really makes ladies feel welcome highly recommend visiting if he's working?
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July 2022 by Ronnie Davis
Double ordered a part Frankfort ky store can not return the part honestly the guys working there don't know how to use the computer system now I have to drive 18 miles to another store to return the part so it's going to cost me around 7 bucks for gas completely crazy.
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December 2021 by Jason Webb
If you earn a $20 rewards credit you should use it the day you earned it. Otherwise, if you go back a few weeks later they will tell you that they do not see a credit on your account. The people at the store will play d*** and not look into it for you and when you email customer services they will play d*** too. The will tell you the credit lasts for 90 days, but that is complete bull$hit. It lasts until they feel like deleting it off of your account. Which for me was when I attempted to redeem the credit. I have been a customer for 25 years and it took me almost that long to earn my first credit. So you can definitely see I am not a frequent auto parts customer.
