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February 2024 by Lucy Sparks
I always have a good experience getting myoil changed.
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February 2024 by lazubu20
Experts and professionals
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February 2024 by Michael Embury
These guys were great. I had a screw in a tire, and with a long drive ahead, I wanted to get it plugged before I left. Not only did they get me in and out quickly and didn’t even charge for it. Not sure you could ask for nicer service.
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February 2024 by Anthony Jones
Everything was wonderful,truck rides so smooth now
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February 2024 by Michael Sudduth
Quick and thorough service as always.
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February 2024 by Daniel Johnson
I came in with an emergency 23 minutes before closing. I had to have all the lug bolts replaced on a front axle. They were able to order parts, take it apart and had it back together in 30 minutes. Shocking how this went. The speed, efficiency and quality of work is top notch. I live 2 1/2 hours away but will most likely return for my next set of tires. 5 stars isn’t enough, they are on another level.The price was quite reasonable also.
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February 2024 by Ashley Reed
First time customer today and I will definitely be back! Wonderful customer service, they got me the best price and the service was quick.
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February 2024 by Alexa Royle
Great service as always.
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February 2024 by Coyne Chip
Helped me in a tough situation!
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February 2024 by Tony Thompson
Good tires great service was in and out in a reasonable time!! Was all good ?
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February 2024 by Elizabeth Farmer
They got me in and I was on the road within a hour with 4 new tires!! Thank you!
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February 2024 by Erick Ramirez
They charged me different than the price they told me and they had to notify me before doing it to see if I agreed with the cost
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January 2024 by dale browder
Yes we were very please and you and coworkers made us feel very welcome. Thank you
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January 2024 by Krista Bird
About 3 weeks ago we took my car to Big O in Frankfort. I just wanted an oil change. Big O calls and says I need two new tires and an alignment. I knew I needed tires so I went ahead and got those. I didn’t notice an alignment issue but figured I would go ahead and get it done if they noticed an issue. $622 later I get my car back. I immediately notice it’s pulling to the right hard. I call and take it back a few days later.2nd trip- Big O assures me that my issues are fixed. Things happen so I said thank you and I leave. The car is immediately pulling AGAIN and now there is a mysterious grinding noise. None of which was an issue before I took my car to Big O.3rd trip- talked to a manager. Told him the whole story. He says he just took over the store and none of this surprises him. He assures me it’ll all be fixed. Manager calls and says they fixed the pulling but the noise is that my brakes are now metal on metal and they needed $400-500 to fix the issue…. I immediately tell them no and ask why they didn’t notice my brakes being “metal on metal” the first two times. No explanation of course.I go get my car & it’s pulling hard to the right STILL & has the grinding noise. I decided that I wouldn’t take my car back to Big O (I shouldn’t have the 2nd or 3rd time, I know).I’ve filed complaints and all I’ve been offered so far is a free oil change. I definitely won’t be using that as they will never touch one of our vehicles again.Today- I take my car to a mechanic and they find that my brakes are fine and a dust shield was rubbing a rotor or something along those lines. The grinding noise is gone and they fixed the car pulling to the right. So I didn’t need $400-500 brakes.I definitely feel like Big O is scamming people out of money. It’s really unfortunate that a big company would take advantage of people and make their vehicles worse than when they entered their shop. Disappointed in the service at Big O and disappointed in the response from their management.
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January 2024 by Brandon Thielmeier
They done good, got me in there when I was in a bind with no problems or hassle. Good folks
