CVS is a popular pharmacy and retail store known for its clean environment and wide selection of items, including some that other stores may not carry. Customers often appreciate the friendly service at the entrance and the helpfulness of staff members, especially pharmacists who provide valuable information about drugs, side effects, and interactions. One pharmacist was noted for being very helpful and informative, which helped a customer make better decisions. However, there are some concerns as well. Customers have reported long lines both at the pharmacy and the vaccine counter, with wait times sometimes leading to mistakes due to the high volume of customers. A negative experience involved a pharmacist speaking loudly, which prompted a transfer of the prescription elsewhere. Many customers have noticed a decline in pharmacy services over recent years, with longer wait times for prescriptions and frequent stock shortages, particularly for children's medications. The drive-thru often becomes backed up, and inside lines can be long, with some prescriptions out of stock, leading to delays. Despite these issues, staff members are generally commended for working hard under pressure. Some concerns are raised about the store’s ownership, as CVS also owns Aetna, which some believe creates a conflict of interest. Overall, CVS remains a well-liked store, but recent supply and staffing challenges have affected the customer experience.
The phone system is horrible, you can't get past the automated no matter who you are or what option you put in! It takes alot longer to get your prescriptions than anywhere else, and they don't care how long you stand there to be waited on. Surely this can be improved!!
April 2024
Rude pharmacists, they get mad if you call to ask a question regarding any kind of medication. They hung up on me twice because I dared to ask a question regarding some medication and then again when I called back.
April 2024
I showed up tonight at 9:40pm - March 29 2024 - 20 minutes before closing and all the doors were locked and nobody in sight. Must’ve been hiding in the back. Hours listed on the door and website say 10pm! Terrible customer service IMO. Will not be returning.
