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November 2023 by Tim Quire
Very respectful staff and great managers the try to get you as much money as they can on your products and try to give you the lowest possible price for the products your trying to buy I bought a 52" tv about a year to a year and a half ago and still works like a new one and all kinds of power tools at a fraction of the price of new ones and still use them can't beat the employees and prices best pawn shop in Frankfort and surrounding cities in my opinionThank youTim Quire
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November 2023 by B
I went there for the first time about 3 days ago and will never be back. Unprofessional and disrespectful towards customers. The “manager” doesn’t know what’s going on half the time and being rude. They talk bad about customers behind the door loudly you can hear in the whole store. They don’t communicate with customers in a professional manner. They are discriminatory unprofessional a joke of a place. Anywhere else is better
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September 2023 by Anthony Rowland
If I could give zero stars i would, the manager is very, very unprofessional and rude. He obviously has some deep personal issues. If you want to actually get what your item is worth I’d recommend going anywhere except this crooked establishment.
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June 2023 by Misty Bernard
Was Very friendly and I got a Great Deal on A TV I would recommend Anyone looking for A TV to Stop there first
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November 2022 by Jay Machel
I would give this place zero stars if I could. They are horrible to negotiate with. They don’t even consider giving you a good amount of money that your expensive item is worth and do not consider its value.
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October 2022 by Michael Rose
Chris H. Always makes it to where I can take it........Thanks Chris!!!!!Michael E. Rose
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August 2022 by Mystic Rayne
I bought my Smith and Wesson hammerless .38 Special here some years ago. It was brand new never been fired before. The price was right. I've still got "KINDNESS" as that's what I named it! The sales person was friendly and knowledgeable. I'm going to look and see if they've got a lawnmower tomorrow! I hope I get the same friendly service as before!
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January 2022 by Tristen
One star is too much for this place I just called yesterday ask a question they were so rude I just hung the phone up I'm never going back I don't see how honestly this store is still going it has went downhill over the last 5 years
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January 2022 by Don Woodson
Decent place to shop for used stuff
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December 2021 by Vein __
If I could give 0 stars or negative stars that’s what this place would be getting. So my brother went into the store with $1,000 in his pocket ready to spend money. He wasn’t sure if he wanted a switch, a computer or just a boat load of Xbox one games. After seeing that the switches were either broken or covered in a sticky substance he thought he would look at the Xbox games which are behind the counter on the wall. He has a little trouble seeing and asked if he could have them pulled down to look through to which the store associate in front of the assistant manager said “that’s a lot of games to pull down” and did not pull a single game down. The assistant manager did not correct him. It gave me the impression he could not be bothered to make a sale. I am a sales professional myself and my passion is in sales. So this made me more mad than normal customers. If it were me I wouldn’t have bought anything after that comment but my brother found a movie he had been wanting for a long time. So instead of making a sale of $200+ They only got a single dollar. I have never seen such poor service out of a dans in my life. I would recommend going to any other pawn shop in town and if you can’t find one leave Frankfort to pawn something. They won’t see another dime from me again I can promise that
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December 2021 by Michele Baker
Horrible,!! I’d give it 0 stars. I put an electric fireplace on lay away and watched him put my info on it then went back the next month and they brought out an entirely different one we had to argue about whether or not it was the one I put in lay away, they tried to tell me it was the one when it was nothing even close to it. I was so mad and disappointed. They obviously had some friends or family member who wanted it and sold it to them and just stuck my info on something close. So horrible
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December 2021 by Ralph Tallon
Pawned a receiver here. Went to pick it up and it did not have the remote that came with it. I called the store back, they put me on hold for a half hour and said they checked the video and it didn't come with it. I brought in my paperwork stating that it did, and the manager called me a liar. Ten minutes later he finds my remote, but the battery cover was missing. This new management is horrendous.
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December 2021 by Tayviøn Tayvøn Hayes-Smith
I have two pistols on layaway and called the store to enquire about if they would allow someone to make the final payment and get my pistols for me due to me being stuck at work. This pay period for two weeks for me was 190.10 hrs. I was told I had to be present during the transaction. I took an 1hr lunch drove from Kentucky Retirement Systems all the way across town. Walk in and they tell me I have to be the one to get them out
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December 2021 by Dylan Barnes
Worst service ever tried buying 3 things with prices just to be told it had either ben sold or not selling even tho it was priced this is a place of who you know the better it is but if you dont know any of them you wont like the outcome it is just horrible place ran by horrible people who only help there friends I learned that after complaining to others about not being able to buy items that were priced on the floor
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January 2021 by Elesa Mckinney
DO NOT BUY ANYTHING FOR THIS PLACE ‼️ THEY SELL BROKEN ITEMS. THIS IS MY SECOND TIME PURCHASING AN ITEM THAT HAS WENT OUT WITHIN 3 Days. AND THEY DONT GIVE BACK REFUNDS. FINAL SELLS ON BROKEN ITEMS. ANYBODY WITH A GOOD REVIEW ABOUT YHIS PLACE WORKS HERE AND WANTS TO KEEP A JOB ‼️
