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February 2024 by Lynn Royalty
Easy to work with, rental was just what I needed to get to work an home.
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January 2024 by Krista Cooper
I had great customer service from here and would definitely recommend them!!! Thank you!
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January 2024 by Patrick Carrington
The Frankfort Enterprise is the best car rental business I've ever used. I've used them twice recently for the holidays and they've provided great service every single time. The entire staff is always welcoming and friendly. I believe Gabe helped me this last time and he was great! If you need a car rental I would HIGHLY recommend.
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December 2023 by Dan White
Brittany was very helpful in working through an unusual situation, which was particularly excellent considering the manager at the Shelbyville location had been no help and full of attitude.Good on you Brittany and Frankfort Enterprise.
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November 2023 by Madison Perry
I had gotten into an accident on I64, 3 hours from home and 3 hours from my destination all by myself. The sheriff was nice enough to drop me off at Enterprise. From the moment I walked into the door they were nothing but extremely sweet, kind, caring, and most importantly extremely helpful. They went above and beyond for me! Mike had gotten me food after telling him I had not eaten all day, he was one of the most kindest and caring person I've ever met! kris sat and talked to me, helped me with the insurance stuff, due to me not knowing anything and this being my first accident, he even arranged for Daryl to take me to the tow lot to get my stuff out of the car! He is an absolutely phenomenal person! Daryl was amazing! He not only didn't have to help me but he did! he drove me to the tow yard, he helped me get everything out of the car and gave me the confidence boost I needed to pull myself back together and brought me back to Enterprise!! Brandon was a total sweetheart, completely understanding and extremely helpful, he got me all set up with my rental, no issues at all! The crew at this Enterprise was the absolute best! I honestly don't think I could have gotten back home safely and feeling better without them! The kindness and compassion they showed was amazing! The way they care for their customers is truly amazing!! If I could rate this 100 out of 10 I would, I'd give them 1,000 stars if I could!! Im forever thankful and greatfull for them!!!
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October 2023 by Benita Decker
Frankfort Enterprise was great. Our service rep, Michael, was kind and knowledgeable and provided us with honest information. Our rental price was more economical than if we would have rented from another company and our car was in perfect shape.
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October 2023 by Mathew Brady
The first vehicle I was issued had a "shimmy" at 60 mph. I took it in only to be told to take it to Jiffy Lube for an alignment which didn't fix the problem. The second vehicle came up for an oil change, again I went to Jiffy Lube only to be caught between Jiff and Enterprise on who should pay for the oil change. The Frankfort office doesn't seem to have much leadership and they want to take the easy way out of every maintenance situation. My wife reserved a medium SUV for her dive cross-country. The office called the night before to confirm the reservation over the phone with my wife, done. We showed up the next day and they told her all the had was a mid-size sedan. Why make reservations if you don't get what you asked for? The sedan was filthy inside and out. Fortunately at the other end, that office took care of her and reduced the price to what a sedan should cost rather than insisting she pay the reservation price. The Frankfort office lacks "customer service."
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October 2023 by tonya capito
Gabe and the rest of the guys went above and beyond for this morning, they're awesome! Chris is my dawg!!
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October 2023 by Jennifer Saito
I was in a difficult situation because I just moved to Kentucky from overseas and needed a car for work. The manager, Gabe, and all of the other staff on-site went above and beyond. Even the staff members who weren’t directly involved with my rental were warm, friendly, and helpful. I will absolutely choose this location again if I ever need a car!
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October 2023 by Melissa Osborne
Only giving 1 star because I have too. DO NOT go through them for rental car for car accident. I got into a accident needed a vehicle due to mine being undrivable. They called while I was on the phone with insurance about my claim. They left a vague voicemail about contacting them with a date to pick it up. I called the next day due to talking with people about my insurance claim and going to the hospital to get checked out and they told me I missed my pick up reservation and they wouldn't have a car for me for about a week. I never set up a time to pick the car up and my insurance was not happy because of the way this location handled it. A week without a car is not possible for most people specially with kids!
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October 2023 by Brenda Gardner
Nightmare from Hell. Booked out a month early, did not get what I requested...instead a Ford Escape. Was Lied to so far by two employees. Manager never called me. Sat for an hour in Lawrenceburg where they were to bring the car. They never showed and had to be called to please come. I run two businesses and do not have time for this. I still do not have the vehicle the size I requested. Never again. Never. and they are so brazen with their lies upon lies
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July 2023 by Dara Bass
Great people - kind and considerate. I so appreciated the pickup and drop off service and highly recommend this business. Thanks, Brandon Childers and Kris Rush!
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February 2023 by Mike Sweetman
The crew at the Frankfort Kentucky Enterprise Rent-a-car office are professional, concerned and everything you would want in a car rental agency. Josh, Landrea and the entire staff go above and beyond on a regular basis. Enterprise is VERY fortunate to have them in it's employ.
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February 2023 by Melissa Terrell
Very pleased with the Frankfort office staff. Josh helped me this time and made everything simple and easy.
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January 2023 by B S
From the Time I got the car and drop it off was great service .
