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January 2025 by Phenelope Noble-spencer
If I could give lower I would, I'm so disgusted with this bank at this point. Deposited a check Saturday was told it would be overnight then the next day was told Wednesday now being told would be another week and some change so almost 2 weeks to have my money available and being lied to multiple times no apology or anything. Will def be finding a new bank ASAP. Some of us don't have extra money laying around and need what we deposit to survive , can't exactly go 2 weeks without food or paying bills that are due... DO BETTER!!!
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June 2024 by Maggie May
This has been the most frustrating experience I’ve had banking and I’ve only had the account for a month. My debit was lost in the mail but nobody I talk to can help with that for some reason. I highly recommend banking somewhere else - this experience has made me realize my old bank was not that bad and I’m just going to stick with them.
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June 2024 by Jessica James
Literally the worst bank in town.
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September 2023 by Chett Earnheart
Wouldn’t let me buy a roll of quarters because I don’t have an account. Other Fifth Third locations in Lexington have done this over the years with no issue. Perhaps another reason I quit banking here years ago.
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July 2023 by Travis Truesdell
Not one single person will answer the phone. Overall 5/3 is a joke.
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May 2023 by Farida Elnemer
Looking for a local bank I chose this one because they had a promotion and I thought what the heck, I need a new bank anyway. All the reviews, I was expecting the absolute worst. Quite the opposite happened and I am impressed with the customer service in this bank.
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May 2023 by Cambria Collins
No issue with the branch itself but the bank has terrible communication and poor corporate customer service every time. They love to take your money and have a terrible overdraft policy. I was told completely wrong info when opening an account. When I mentioned the misleading, I was instructed that I could’ve just read the terms and conditions.
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April 2023 by Michael Ireland
Been with this bank for a couple years now after switching from US Bank. No complaints and never had an issue.Tellers are kind and helpful.They also have a free notary service for individuals who have an account. Saved me some money from paying a different notary.
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February 2023 by Alesia Nichols
A joke bank. Have lost my money
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November 2022 by Tonya Hoot
I would like to file a complaint. I opened an account recently both checking and savings. I was owed money from another bank after my vehicle was hit and totaled. Now Fifth and third has put a hold on the check until November 11th. I was assured when I deposited it that it would clear within 24 hours. I may now lose out on a vehicle I wanted because I don’t have the down payment! I would have gone to my other bank who would have cashed it if I wasn't lied to! I will advise my boss to pull all his business accounts from this bank as well.
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July 2022 by Alesha Czech
I have bank with here for over ten years the past two year I been nothing but a rip off they Makin money off ppl hard ship and making thing harder on ppl to life I thinking I going move all my bank to a different bank that try help ppl in these hard times and tell me call for them still not doing any this place is a joke
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April 2022 by Mary Martin
Friendly staff and efficient.
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March 2022 by Darrell Clark
I've had my auto loan through this bank for years. Never Ever late, always paid before due! I've worked hard for and excellent credit score and have maintained it...I didn't buy my score on my phone either!!!I went in to either refinance or borrow by personal loan, but the Manager kindly informed me that they will not give me a loan because my car is a year too old to refi and I don't have a checking account with them. He said that you must have a depository account with them for at least 90 days! (They have happily taken my checks from another local bank all along) He also said that, "Even though I had paid well, there is no type of exemption".. that would allow them to alter their rigid lending policies....I was advised to contact my bank to see if they will loan me what I need... He gave me a payoff sheet and politely and apologetically showed me the door!Have honor, credit worthiness, ability to pay, have anything to do with borrowing anymore???Apparently not at 5th 3rd.......
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November 2021 by Kimberly Miller
Nice people seem like they really care but can be nosey
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October 2021 by Shane
Blank is a total rip-off, went to cash a check and they wanted 2% of the value of the check to cash it for $14. Their logo doesn't make sense Fifth Third Bank neither do their policies bank is horrible stay away from it
