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September 2023 by Chett Earnheart
Wouldn’t let me buy a roll of quarters because I don’t have an account. Other Fifth Third locations in Lexington have done this over the years with no issue. Perhaps another reason I quit banking here years ago.
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July 2023 by Travis Truesdell
Not one single person will answer the phone. Overall 5/3 is a joke.
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May 2023 by Farida Elnemer
Looking for a local bank I chose this one because they had a promotion and I thought what the heck, I need a new bank anyway. All the reviews, I was expecting the absolute worst. Quite the opposite happened and I am impressed with the customer service in this bank.
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May 2023 by Cambria Collins
No issue with the branch itself but the bank has terrible communication and poor corporate customer service every time. They love to take your money and have a terrible overdraft policy. I was told completely wrong info when opening an account. When I mentioned the misleading, I was instructed that I could’ve just read the terms and conditions.
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April 2023 by Michael Ireland
Been with this bank for a couple years now after switching from US Bank. No complaints and never had an issue.Tellers are kind and helpful.They also have a free notary service for individuals who have an account. Saved me some money from paying a different notary.
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November 2022 by Tonya Hoot
I would like to file a complaint. I opened an account recently both checking and savings. I was owed money from another bank after my vehicle was hit and totaled. Now Fifth and third has put a hold on the check until November 11th. I was assured when I deposited it that it would clear within 24 hours. I may now lose out on a vehicle I wanted because I don’t have the down payment! I would have gone to my other bank who would have cashed it if I wasn't lied to! I will advise my boss to pull all his business accounts from this bank as well.
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July 2022 by Alesha Czech
I have bank with here for over ten years the past two year I been nothing but a rip off they Makin money off ppl hard ship and making thing harder on ppl to life I thinking I going move all my bank to a different bank that try help ppl in these hard times and tell me call for them still not doing any this place is a joke
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April 2022 by Mary Martin
Friendly staff and efficient.
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March 2022 by Darrell Clark
I've had my auto loan through this bank for years. Never Ever late, always paid before due! I've worked hard for and excellent credit score and have maintained it...I didn't buy my score on my phone either!!!I went in to either refinance or borrow by personal loan, but the Manager kindly informed me that they will not give me a loan because my car is a year too old to refi and I don't have a checking account with them. He said that you must have a depository account with them for at least 90 days! (They have happily taken my checks from another local bank all along) He also said that, "Even though I had paid well, there is no type of exemption".. that would allow them to alter their rigid lending policies....I was advised to contact my bank to see if they will loan me what I need... He gave me a payoff sheet and politely and apologetically showed me the door!Have honor, credit worthiness, ability to pay, have anything to do with borrowing anymore???Apparently not at 5th 3rd.......
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November 2021 by Kimberly Miller
Nice people seem like they really care but can be nosey
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October 2021 by Shane
Blank is a total rip-off, went to cash a check and they wanted 2% of the value of the check to cash it for $14. Their logo doesn't make sense Fifth Third Bank neither do their policies bank is horrible stay away from it
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July 2021 by Katie B.
I'm a server and work a lot of doubles, almost every time I come by this locations ATM to deposit cash, which is important since it pays my bills, the ATM's deposit system is broken. It is extremely inconvenient seeing as this is the only one on this side of town and the only free standing in Frankfort.
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March 2021 by Elizabeth Swartz
Mr. Smith, Ms. James and the team at 5/3 in Frankfort are an amazing group to work with! Polite & professional are just two reasons we bank with them. We have been 5/3 customers for over 30 years and this Frankfort team is by far one of the best we have worked with. Each member goes above and beyond to fulfill every request. This is why our family of 5 will continue to use 5/3 and the Frankfort branch!
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December 2020 by James Flynn
I am astonished that folks have had less than positive experiences with Fifth Third in Frankfort. Our experience has been nothing but positive. Friendly, competent, professional, nothing but helpful.
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November 2020 by Kayla Jones
I’ve been with 5/3 for 10yrs (Since we moved here). I have a car loam thru them. My accounts have been in excellent standing the entire time, not a single over draw or late payment. Had a credit card with them for 4yrs. Out of the 4yrs it’s been open I’ve paid interest maybe 8 months, it’s usually paid in full each month. My fico score is 787. Without warning or reason they dropped my credit limit from $6000 to $800- yes- eight hundred! And couldn’t tell me why! Nothing derogatory on my credit at all. No changes In income or spending. Nothing but “I’m sorry is there anything else I can help you with?” from them. This is the worst bank ever. I regret giving them my loyalty for the last 10 years. Don’t bother!
