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April 2024 by River Girl
I love my FPB NEXTBAND Internet service. It is so fast. My tv picture is clearer as well as my IPad. The installation was quick and easy. The workers very very nice and professional.
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March 2024 by patty peavler
Frankfort Plant Board does a wonderful job providing electricity, water, phone, internet, TV cable and home security. We are lucky to have a local provider of such quality. Thank you!
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March 2024 by Jack Tharpe
Nextband was installed in my home in the past month and has performed flawlessly, I recommend this connectivity.
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March 2024 by Jennifer Eaton Jacobs
Realized I had not received my bill yet by mid month. Finally received a late bill indicated shut off notice. I drove over to pay bill, and representative noticed my bill had been clicked for paperless billing. She corrected that, and took my payment. She was very kind, knowledgeable and professional.
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March 2024 by stephen woolums
Setting up automatic payments is a headache. It should be simple like with every other company on earth but somehow the plant board is still using a system from the 90's.
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March 2024 by CECIL HAYDEN
FRANKFORT PLANT BOARD EMPLOYEES DO A GREAT JOB AND MANY JOBS THEY DO FOR ALL OF IS IS VERY VERY DANGEROUS. WORKING FULL TIME AFTER AND REGULAR HOURS. I CAN NOT PRAISE EACH OF YOU ENOUGH.
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March 2024 by Tina Greene
The lady at the booth when you first enter the building. She was very nice, as was everyone else who I came in contact.The ladies room was nice & clean.
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March 2024 by Barbara Booze
Our Frankfort Plant Board is the best for all consumers in Frankfort and Franklin County as we’ve never had a problem with getting someone to come check our internet, TV , electric, water or sewers. We are a retired couple and sometimes all the new electronics are confusing, anytime we call they are so accommodating and always professional with any need we have. In fact when we got a new TV and couldn’t get the remote to work correctly they sent a guy who fixed it for us and showed us how it works. I can’t say enough good things about the Frankfort, Kentucky Plant Board and their staff, other than they are great!
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March 2024 by Phyllis Hornbeck
FPB is the best bargain and the customer service is top notch!
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March 2024 by Joshua Estep
I'm from a very small town, where one electric company and one water company run the surrounding counties with their ridiculous rates. I recently moved to Frankfort, had to hook everything up in my name and I must say I was impressed to learn they handled all utilities all the way up to internet!! Which was seriously so perfect, everything I needed in one, and they were professional and fast, and very affordable, they aren't taking advantage of their customers!! So nice and refreshing
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March 2024 by William Hancock
Excellent and quality utility and digital services come from the Frankfort Plant Board.
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March 2024 by Evone Collins (insufferable_heifer)
The ladies that I've delt with in the customer care department at the FPB have been powerful kind and ever so helpful. They have made our move from WV to KY easy in regard to our internet service, and any billing questions I have. They have been a blessing.
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March 2024 by Jennifer Saito
Went to turn in some equipment and both the gal at the front desk and the lady who accepted my wifi equipment were very warm and friendly. Good customer service is hard to come by and those ladies made my whole day with their kindness.
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March 2024 by Doug Eades
Very pleased with Frankfort Plant Board and its service. Uptime for electrical service has improved greatly over the last 10 years. Exceptionally pleased with FPB's internet, phone, and customer service. Great to speak with employees who live in your hometown!
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March 2024 by Odile Rooney
Miss Kathy was awesome! She took care of our concerns efficiently, swiftly and with empathy.She needs to be cloned!!
