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December 2023 by Ronda Stewart-Wilcox
Quality goods. Something for everyone. Small store crowded with merchandise.
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November 2023 by Tara Cook
Coupon only good online.
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November 2023 by Jenni
Great clearance prices! Dakota's service was above and beyond.
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October 2023 by Bryan Jones
I went into the JCPenney in Frankfort in need of a casual business ensemble: jacket, dress shirt, tie, pants, and shoes. My wife and I were in the beginning stages of trying to figure out what we could put together and starting to come to the realization that there is more to this, like collar measurements, arm length measurements, styles and so on. We were approached by Judy who offered some advice after hearing our discussion while she was straightening up displays near us. Judy assisted us in sizing, color coordination, my concerns about comfort as well as matching ties, and selecting shoes. I left there with everything I needed. I appreciated her care and her service so much! I know that anyone that goes in there to the men’s department will be in very competent hands with her. So listen, ask for Judy. Not only is she good at coordinating colors and fabrics but she is truly a kind person who obviously loves her job. She absolutely made my day!! Thank you Judy!! I will be back and I will ask for you!!
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July 2023 by Dennis Eads
When I am in need of quality clothing I can rely on J C Penny's for variety and always good discounts.
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June 2023 by Sam Bone
No one in the entire back area of the store, apparently. Called out for help and no one came. Not sure where the employees are, but they can’t be bothered once you locate one. The store felt like it was 5,000 degrees. No one attending the dressing rooms (and they were disgusting). Prices in “clearance” section (which account for a goo chunk of their merchandise) is MORE EXPENSIVE than stuff on the racks in the regular aisles and departments. Not sure who runs this location, but don’t quit your day job??
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June 2023 by Jonathan Calloway
I’ve seen gas stations in better condition. The staff congregate in one area and chat about gossip. They keep their backs turned to customers unless they’re interrupted. The store is really hot and humid inside, with low lighting and trash/needles everywhere. I wandered around for anything in my size for an upcoming job interview - I found 1 shirt and 1 pair of pants - in the entire store. The men’s shoe collection is terrible, and like the clothes, only available in small sizes. It’s like JCPenney has no idea what their local demographic is. I had to use a shirt off the shelf to brush needles off the bench and the floor inside the fitting room. The men’s fitting room is abysmal: everything looks busted and broken - AND - there are BODILY FLUIDS on the walls, the bench, and the door knob. The staff didn’t seem shocked and took ZERO action to resolve any of these issues other than handing me what was apparently the ONLY hand sanitizer in the building and said, “I’m sorry that’s your experience.” Waded through disgusting and dangerous conditions, spending $300 only to walk away with 5 items. This place will be out of business in no time. I can guarantee that I will never go back, and will continue to share my experience with everyone I know. This was my first and last time in this building.
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April 2023 by Thelma Ramsey
Great deals, nice employees, clean organized store.
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April 2023 by Teresa Sanders
Great place to shop. Has some really good sales right now. Love shopping there.
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March 2023 by Kristy Marie
Really dark inside and just not a good selection of women's clothing. Associates too busy setting displays up instead of assisting customers. I'll pass in the future.
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January 2023 by Andrew Blankenship
The handicap entrance in the back is labeled "FIRE EXIT," but you can't see it until you are through the first set of doors, which is very inconvenient, I don't know, if you happen to be handicap?
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December 2022 by Amaka Oleka
Very clean and well organized. Found what I was looking for. Check out was fast and easy.
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December 2022 by Mollie Scott
I love JCPenney's always have. The young girl that help me she's in college in Louisville very sweet girl she helped me tremendously
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October 2022 by Kathleen Hopkins
I don't shop here often because the styles and sizes don't suit me but they have a nice variety of things.
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August 2022 by Patricia Cannon
I HATE shopping for shoes! On top of that, I have to find a shoe that a shoe lift can be added to. So, almost as soon as I entered the store I went to the back by the bathrooms and headed to Customer Service. I wish I had written down her name! She was so helpful! She helped me for an hour! Until I found a pair of shoes I was happy with!
