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September 2023 by Susan Murphy
I have a 17 year old Sentra that I hope will make 200,000 in the next year or so.Making the decision to invest a lot into it now requires careful consideration and the help of knowledgeable technicians.From the moment I was greeted by Kaitlyn who very competently gathered the essentials, to my discussions with Heather as she worked with the technicians, I felt that my choice to bring the car here was a good one.
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September 2023 by Ginny Smith
I felt the sales team went out of their way to give me the car that I was looking for. There was a beautiful one that I test drove, and I liked everything about it except the color. Which seems inconsequential, but it was important to me. And they brought one in that was in the color that I wanted. I bought it on the spot. It was a great experience, and I would absolutely recommend them again.
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September 2023 by joe moore
Recently purchased used 2021 F-250 from Larry Rose and Conner Smith. Larry is somewhat like myself, an old timer who didn’t try to dazzle me with normal car salesman nonsense which I really appreciated! Conner is very respectful and professional young fella! When I returned next day to get my truck, it was super detailed and ready to go with 1/2 tank fuel! Thanks guys, good job!
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September 2023 by Macey King
As always, Neil Huffman Nissan has it! Their staff always goes above and beyond, and makes the car buying process smooth and convenient. I cannot be more appreciative of Kam and his staff for taking quality care of me. This is the place to shop for your next vehicle!
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September 2023 by Belinda Stacy
I recently purchased a new Nissan Rogue at Neil Huffman Nissan in Frankfort KY. I have to say it was the smoothest car purchase I have ever experienced. RJ and Mike are awesome. So friendly and helpful. They answered all my questions and were very knowledgeable about the vehicles. If you are looking to purchase a Nissan, I highly recommend Neil Huffman Nissan (and RJ and Mike) ?
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August 2023 by tanja staton
I just purchased a 2023 Nissan Rogue and it was such a great experience! Marco Adame is an awesome salesman who made the process simple and easy. He answered all my questions and was very patient. I would highly recommend Neil Huffman.
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August 2023 by Markay Colõn
After some thinking I've decided to place a review.Though the people are friendly, the dealers here are only looking to make their commissions trying to sell big or go home.I was stuck in a rock and a hard place with my current vehicle due to unexpected issues and we decided we were going either trade or get an additional vehicle, but they had already written me off with what information I had given them not wanting to show my full hand til I could see what customer service and suggestions they could give me.I was not shown any vehicles and was immediately being asked about how much down payment I was willing to place which I find unnecessary until I can view what options I have avalible to me.With the poor judgement they placed onto me, I went to Toyota in frankfort and was given much more consideration and time and was shown vehicles before I was even asked about my down payment and felt no pressure or judgement.Toyota in Frankfort got me into a vehicle with affordable payments and interest rate, and something worth my buck the same day i had visited Nissan.I will not be bringing mine or my family/friends business back to this dealership. They lost out on a customer who was able to do so much more than what my situation or appearance seemed.Edit: I have seen the reply that Neil has sent, and though in the past i have been there before to look at vehicles this recent experience i was not offered to even look at any vehicles nor opportunity to look into my financing options. there was not even a vehicle in mind besides me mentioning i was thinking of looking into a 3rd row.
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July 2023 by Nikkia Harden
My salesman was Larry. Larry was exceptional, and went above & beyond to make my purchase smooth. He is extremely knowledgeable, and will definitely recommend people to him. The dealership gave great customer service throughout the process. Thank you for everything. Nik Patterson
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July 2023 by Jenny Allison
Worst experience ever! They treat women and elderly people like we are trash. Throw things into contract and give you lemon of cars then will NOT back it at all and try to just get you to be quiet! I’ll never ever ever give them a penny of my money again!! Crooked crooked company and people! Now my sales guys and sales manager at the time were amazing! Thank you Michael and Steve for all you tried to do!!!
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June 2023 by MELISSA STAMPER
My daughter and I have been taking her 1st vehicle to be serviced at Neil Huffman Nissan of Frankfort. Their Service Department has been extremely helpful and has explained everything to my daughter step by step. I would recommend them to anyone.
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May 2023 by Layne Rummage
Great experience. First time doing business with them but certainly will return. Each person we interacted with made it easy to go through the process. Might be the first time I’ve ever negotiated and agreed to purchase a car sight unseen through text ?.
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May 2023 by Byron J.
Well, after writing my review of Neil Huffman Nissan in Frankort, they responded on here that I needed to send an email to their customer service. I did that within just a few days and to this point I have still not heard anything from them. I guess their customer satisfaction is not as big a priority as they said it was.
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March 2023 by Adam Comp
An absolute joy to work with, probably the second time in my life having an actual good time at a car dealership. They had a Nissan Xterra that my partner was very excited about, we made an appointment to see it and made our way down, about an hour and a half out from where we live. I noticed the website said "no haggle pricing" which, in my unfortunate experience, means you're gonna get low-balled on a trade in and they're not gonna budge for anything. We had an idea for how much we wanted for our trade in and to our genuine shock, they came right out the gate with the number we had in mind before we even had a chance to say anything. That to say, their no-haggle pricing is the real deal. We went through with the deal but the car wasn't ready to leave the lot as it still needed to be serviced. That was no problem, they drove it to us an hour and a half away for no charge. Amazing and friendly people to work with, would absolutely have no problem working with them again.
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March 2023 by Abby Wahl
Definitely a 5 star experience. I traded in my Rav4 for a gorgeous xTerra they had gotten in. I had an appointment and I got right in with no wait and took it for a test drive. Fell in love and did the trade. There was no haggling over the value of my vehicle, which was a huge suprise at least compared to previous dealership experiences. The staff was very friendly and helpful. I felt like they were on my side and just wanted me to get the best bang for my buck. The whole process was smooth and painless. We saw it on a Saturday and it still had to be serviced before the purchase. I lived an hour and a half away. So they accommodated and drove it out to me themselves once it had been properly serviced on Monday. Over all a very good experience! They got me a nice xTerra for a reasonable price and gave me a good value on my vehicle as a trade in.
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February 2023 by Terrance Benson
Went in today to purchase a new vehicle for my mother. Was immediately met by Larry Rose. After some discussion, was disrespected by simply starting I wanted to look at numbers for 2 places. Was talked to poorly and told “I’m not going to play this game with you”. Took my business to the neighbor dealer and purchased a brand new SUV. Not happy with the way we was treated by this man and strongly recommend he changes his attitude.
