Petco is a health and wellness company focused on pets and pet parents. The Frankfort store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Their services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption services, and positive dog and puppy training classes. Customer experiences with these services vary. The grooming service receives strong praise, with appointments easily scheduled and reminders sent. Pets appear happy and comfortable with the process, coming out clean with well-trimmed nails. People describe the grooming as very good and recommend it. For product purchases, a customer reported a positive experience where an associate helped resolve an issue with an online sale price, providing service that keeps customers coming back. However, other aspects receive criticism. The pet adoption process was described as disappointing due to an employee's lack of knowledge and inattentiveness, leaving potential adopters without clear guidance. Regarding product selection, a visit for freshwater fish found very little available, with most stock seemingly under quarantine for disease control, though a few bettas were accessible. General feedback on the store itself is that it is okay. The company encourages savings through online shopping with in-store pickup or repeat delivery orders.
Amazing store manager! He helped me with all my questions, was personable, and made the experience really nice.
July 2024
Prices are outrageous but I love the Veto that comes. My dog's shots are reasonable.
May 2024
On preparing the puppies for a grooming washing is very good. People are very good and I recommend them to take care of your pets. For the store it's ok.
