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January 2024 by Mariah Phillips
Alexis was helpful and informative during the entire process. She was there for anything I needed from the moment i first toured the property up until the day I moved in. This community has already gone above and beyond my expectations.
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January 2024 by Krissy
Nothing negative comes to mind immediately. We are still in the process of moving in; we are staying in our new apartment, have utilities and Internet connected, but we are still moving things from the old apartment (we moved in with an overlapping month remaining in the other place). The only thing I can think of that I was disappointed with is the lack of operational lighting fixtures in the unit (they will install fixtures that you provide yourself, free of charge, but they don't provide the light fixtures. If there are fixtures remaining from previous tenants, they will leave those in place and you can have them changed out, if you want, with ones that you have purchased) and the lack of storage/closet space, but we were made aware of both of these things by community staff before we signed the lease agreement, so that's not really something that's related to the community or staff itself. Overall, so far, we are very happy with the new apartment and move in process.
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January 2024 by Sarah Wombough
Very quick response when my heat went out on a Saturday morning. Very pleased with how quick my heat was restored and how friendly maintenance was.
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September 2023 by Erin Bailey
Very speedy and much appreciated!!
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September 2023 by Robin Storey
I put the request in that morning, left for a couple hours to return home to a fixed commode and semi stopped bathroom sink.Great service in a timely fashion! Thanks again.
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August 2023 by Food Reviews
Chelsea at riverford crossing was incredibly helpful in finding a perfect apartment for us! She answered all of our questions as first time renters and even after she left, Jonathan had been greatly helpful! Very kind and takes the initiative to answer our questions and concerns. The leasing office always answers our calls and if they don’t have answers to any of our questions they work to find them and get back with an answer quickly. 10/10 would recommend renting here! Quiet area and Jonathan is such a kind soul!
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August 2023 by Nano Fox
Do not live here!!! Way over priced. And once you leave, they try and charge an exuberant amount for "Cleaning".
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August 2023 by Cindy Bush
I lived at Riverford Crossing for a little over a year. I enjoyed living there while looking to buy a home. Everyone was very friendly and helpful. I only had very minor maintenance issues and the team always responded quickly and professionally. The grounds are well maintained and kept beautiful. I would recommend to family and friends.
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August 2023 by Mark Matthews
My heat in my dryer didn`t work at 9.00am,went to office at 11.23am,went to Wal-Mart at11.40am,got back at apartment at 12.40pm and yes,my dryer was working fine,the gentleman who fixed my dryer must be superman....
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August 2023 by W J
Visited friends a few days, they were paying pool fees on a pool that was the only reason they moved there and it had been broken down for over a month! Plus the valet staff was extremely unfriendly and I caught them talking terribly about the residents who pay their salaries. It made me and a child I was accompanying very uncomfortable and was extremely unprofessional.
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August 2023 by Armand Hall
Chelsea Payne is an AMAZING leasing professional!! She helped me every step of the way and answered every question I could possibly think of!! Smoothest transition as well 5 stars no doubt :)
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August 2023 by Jeffrey DeCatsye
Very responsive to questions or maintenance. Staff always extremely friendly and grest customer service. Jonathan helped me a few times and was always customer oriented, polite and helpful. I really enjoyed my stay here.
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July 2023 by Leah Hibbitts
I’ve really enjoyed the time I’ve lived here so far. It’s a great location, close to my job, close to lots of restaurants, and fun activities around Frankfort. I love my space so much and it truly is a luxury living in these townhomes. I cannot speak for the flats but the townhomes are awesome.
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July 2023 by Walker McGuire
Chelsea made the move in process very accommodating. This place is a lot nicer than my previous residence which is a major relief.
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July 2023 by Beth Bowers
My fiancé and I recently signed our lease to live in Riverford Crossing and we could not have been happier with the process. Chelsea Payne was extremely helpful, patient when answering all of our questions, knowledgeable, and overall amazing throughout the entire process! We are very grateful we were able to work with her.
