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August 2023 by D M (Demae)
Totally understanding and worked with me during some really tough times they rate absolutely the best in me book
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January 2023 by Stephanie Hazlett
My grandparents ran this place for over 25 years. They treated every customer as if they were family. They worked very hard until their retirement, and the passing of my nana. They were so proud of their work and all the new people they got to meet and new friends they made. Since they left, missy and Katie took over, and katie has done an amazing job carrying on the legacy left by my grandparents. I had a friend in a bad situation and I called katie and she immediately helped her! That place will always be near and dear to my heart. So many memories.
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January 2023 by Clay
The customer service you receive is very efficient. They get back to you quick and assist with questions!
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September 2022 by Jennifer Saunier
my daughter rented a unit with them and when her bf and her broke up he kept the keys as leverage with her even though unit was in her name.the lady in the office alerted the ex who we told there was a epo on she called him to tell him she was there. A very dangerous situation which could've been avoided had she been professional.I do not recommend this place
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December 2021 by Margery Coulson
Ask them to run my card 1st of every month. Spoke to them to do so and they did not. So 4 days later they sent me message that my storage was locked. Funds are available 1st of every month.
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January 2021 by Anthony Davis
Fast, easy, courteous staff. Made the storage process pain free!
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October 2020 by Darrell Smith
Convenient location, driveways a little steep, but good for what you want at affordable prices.
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September 2020 by Kara E. Sloan
Do not rent storage from this place. Dozens have been broken into mine included. When questioned to see the cameras. They don’t have any working cameras. Beware don’t not rent from this place unless you want your stuff stolen. When speaking to the manager about what happened they offered no remorse or apology.
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August 2020 by Christian Browning
I’m a big fan personally. The unit I rented was a 10x15 and the ceilings were so tall it was like renting an additional unit. The individual I dealt with when reserving the unit was very, very nice and respectable. If I need another unit down the line this will be my first go to.
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June 2020 by Sonya Lynch
I rented a storage for only 3 weeks, was told it was under 24/7 surveillance as well as working camera's. I had a camera pointed straight at my storage unit that didn't work and I had no knowledge of it not working until I went to get my property 3 weeks later and it was gone. I reported to missy and the owner and they are taking no responsibility and refuse to help me replace my whole life that was stolen from me. Im not the first person that this has happen to matter of fact I have had numerous of people contact me with the same issue.. I am filing a court claim on this company. If I were you and you want to keep your belongings DONT RENT FROM THIS PLACE THEY DONT CARE ABOUT NOTHING BUT RENTING A UNIT. THIS STORAGE IS CONNECTED WITH SELF STORAGE ON THE WEST SIDE OF FRANKFORT AS WELL.
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February 2020 by Annie Cinnamon
Friendly lovely couple!
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September 2019 by Emily family
Wonderful staff Missy went out of her way to assist me.
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August 2019 by Janet M.
Self Storage of Frankfort definitely deserves this 5 star rating. From the 1st phone call to inquire about renting a unit, up until the day we left, we received excellent service from this staff. We recently moved to Frankfort and needed a unit to store our belongings for a month. When we walked in the door to check in, we were greeted by the managers as if we were family. You could not ask for a sweeter couple to deal with. They made us feel welcome, provided all the information about our unit, checked us in without incident and even treated us to candy. Missy handled our account in a professional manner, always returning calls and quickly responding to any concerns we had. If we ever need storage again, we will definitely use Self Storage Center of Frankfort. Thank you so much.
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May 2019 by Melissa M.
I have been using this facility since November. The employees are wonderful and we have had no issues since storing our items here. Close, convenient and works great for us!
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May 2019 by Tina Cirillo
They are very sweet people
