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January 2024 by Joey Johnson
American storage units a real nice place you can't ask for better service the lady Erica that waited on me was real nice make sure that my unit was very clean and make sure you was very happy with the rental I'd recommend it to anybody
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December 2023 by Roger Rice
Fast service. Easy to understand contact!! Very clean facility and the on site rep is very polite! I'll definitely be referring this place to friends and family!
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November 2023 by Polly Bentley
Excellent storage facility and customer service. I have been a customer for over six years and very pleased with the space and security and staff. Thank you!
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November 2023 by Layhoma Roberts
Ask to have bill date changed to get closer paycheck wouldnt do it. Told me 5 days from date due which not true bill due on 1st and 5days would be 6th but it is late after 5th day of month so still paying a late fee.
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October 2023 by Kathy Vance
Erica was amazing to work with during the entire process! We are so pleased with the service and the quality of the unit! This is our first time renting a storage unit and couldn’t be happier!
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October 2023 by Braves Buff
Had the unit for 4 years with no problem however this year somebody broke into it. Took management over a month to even figure it out and call. Management was useless in getting the problem resolved. They showed no concern or empathy. Called corporate and never did get contacted back.After all the lies and run around, the truth was revealed. The security gate was broken they never bothered to call and inform me that it was broken.The contents of my deceased father's whole house was in that storage unit. Very depressing going through what little was left.I have contacted a lawyer and have started the process of suing.
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October 2023 by Donna
I would not recommend this facility to anyone. I had three units there for over a year and the two on the bottom level got flooded and the company refused to pay insurance for one of the units. My unit on top level had two locks on it when I left it and when I came back to check on it there was one lock that my keys didn’t fit but no one could explain this to me or the police officer that accompanied me when the lock was cut. So think long and hard before you leave anything of value there.
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August 2023 by Brett Brown
Unit sections are not marked, and there is little space to get around. The layout requires you to go back into the main road and turn behind a restaurant to access the units outside of the office location, which was not specified. Management should consider providing a map if they do not intend to physically mark off the sections.
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August 2023 by Darcus B Faine
Erica was very nice and helpful. She made sure I was happy with my choice . She walked me to my unit and that was very sweet of her. Thank Erica God Bless
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August 2023 by Lucia Gomes
Very friendly storage staff! She was very helpful, kind and very attentive while we worked on cleaning the storage unit out. I wish I knew her name but unfortunately I don’t. She even chatted with us. I highly recommend this storage unit
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August 2023 by Tera Clemmons
I received my first invoice and had a question about the insurance. I sent in my question and was promptly answered in a very professional manner. I have had nothing but great experiences so far with Storage Rentals of America!!!
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July 2023 by Rob Young
I should have gotten a unit sooner. Within 20 minutes on the phone I had everything I needed set up. Very courteous representatives and helpful. Easy to set up for the account to be auto paid every month.
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June 2023 by Sammy Griffin
Erica at the Frankfort location was extremely friendly and helpful. As a contractor I appreciated her thorough description of what she needed to be done around the facility.
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June 2023 by lisa ballinger
The manager at the Frankfort Office is wonderful to work with. Erica has gone above and beyond to make sure my units are secure and to help me with any other problems or issues that have come up. She has been great!!!!!!
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June 2023 by Shannon Disponett
I have been overly impressed with Storage Rentals of America. It was quick, simple and all completed on the phone in less that 10 mins. I highly recommend them!
