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November 2023 by Tequila Howell
This place is a joke, been here for over 2 hours and counting.. to get tires changed. Watched 3 guys take sledgehammer to my tire because they forgot to take lugnuts off. That was a hour ago, and I'm still here. Not to mention 800 for cheap tires . . So $800 2 hours and counting. I was in a panic to get someone to get my baby from school because of them and still here
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November 2023 by Milanahs Ç.
Over priced, slowest place I've ever seen, going on three hours and my vehicle is still waiting up on the hoist. I don't recommend.
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November 2023 by Elizabeth D.
Here at 755am for 8am appointment. Four new tires and an oil change. Car went on the rack at 805am it is now 1020am I am still sitting in this lobby. Decide for yourself.
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November 2023 by Makayla Scott
Oh WHERE do I start. Bought 4 BRAND new tires and not 3 days later, tire is low on air... wow. They gave me a coupon for an oil change, 35$ off. Okay. Took them over 1.5 HOURS to CHANGE OIL. Proceeded to try and upsell me the ENTIRE appointment. Oh yea, I had an APPOINTMENT and they took the car back IMMEDIATELY still took almost 2 hours for an OIL CHANGE. Max 30 min anywhere else I've gone. Don't waste your time OR money. Complete scam artists.UPDATE: less than 2 weeks after the new tires one is COMPLETELY FLAT. Took the car up and complained, turned out to be a FAULTY valve cover.... THEY THEN PROCEEDED TO TRY AND CHARGE ME 36$. What a JOKE.
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October 2023 by Brady L Smith
It was very pleasant working with the guys at our Frankfort Tire Discounters. We recently got all new tires for my father's Jeep and he couldn't be happier. They were competitive on their pricing and were able to get the tires installed the day after they showed up at the store. I spoke with Brad and Justin mostly and I definitely felt like my father what's taking care of through the whole process.Great job guys.
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October 2023 by Yvonne
Took my car there this morning to have the tire sensors checked and possibly replaced. The person at the counter today was very unprofessional in appearance and had a personality to match. I was told one of the sensors was bad and the other’s batteries were low. I decided to have one replaced and in the very beginning was told it would be $100 to replace one and so agreed to that. What I was not told until leaving was the cost was higher, only replacing one sensor would not reset the dash light reflecting low tire pressure, nor which tire’s sensor was bad. I am not happy with my experience and do not plan to return because the entire experience resulted in me feeling like I was a bother to be there and overcharged for the work they did. They said it would be $400 to have them all replaced and I think that charge is overpriced. You would think employees working for a company would be more informative about your situation, especially when tire safety is a matter of concern to its patrons.
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September 2023 by Jim Vernon
We have been buying tires there since they opened. Never had a bad experience. They go out of their way find the right tires. The Technicians have always done a great job! Thanks everyone!
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September 2023 by Curtis Gingue (h0ps)
5/31/23 I came in for 2 tires. I requested tires with good wet performance. They sold me General G-Max AS05s which are ultra high performance all seasons - wayyy overkill and $212 a pop. I got my free alignment, which they made ZERO comments on.Today, 9/19/23, almost 4 months and 8k miles later, I need new tires. I asked why and was told "My alignment is bad and cannot be fixed in the current state of the car" which would be great information when I spent $450 to put brand new tires on.The tech informed me they could "swap them around to wear the other side" which the service writer agreed to as long as I signed a waiver freeing them of liability. 5 minutes later, the tech refused to flip them due to "company policy" and "because we would be liable" after I signed off on no responsibility on their part! Finally, the service writer offered to put two new tires on, for another $150. I just left. Absolutely ridiculous that a problem they should have identified in the first place, comes out of my pocket. Do not come here unless you like predatory salesmen and people who refuse to own up to or reconcile their mistakes. Never again.
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September 2023 by Mike Allen
Dishonest, rude, bait and switch.More was wrong with the car when we left than when we arrived. This is third location we’ve worked with and won’t be back to this one. They tried to raise the price on the tires from the earlier quote, were visibly angry when I refused the new/higher price, and proceeded with a really bad attitude after being forced to honor the price. Then they started finding all kinds of “problems” with the vehicle.
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September 2023 by Ashley Cunningham
Went into tire discounters today to, get my air pressure checked. I walked in the lobby and was very surprised how clean/neat the sitting area was, not cluttered and the layout was nice. All the employees were busy working but, Jamie assisted me real quick. Gave me an estimate of the time, it would take and was pretty accurate. Thanks Tire Discounters employees, I'll definitely be back and send people your way.
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September 2023 by Steve Ward
Ordered tires for my car on Wednesday and scheduled to have them installed on the following Monday at 8 AM. Talked to someone who assured me tires would be there and looked forward to seeing me Monday morning. On Monday, I got up earlier than usual, drove the 10 miles from my house to Frankfort, got there at 7:45 and door was open. Was greeted by J…... Who went outside and looked at my car, then went to their garage for a few minutes to return to tell me that they had sold “my“ tires to someone else, and could have more in same afternoon. I did not make an 8 AM appointment to wait after they had sold my tires to someone else and they scheduled my appointment. My time is worth something and I am furious. I will not go back to tire discounters, especially this location, and do not recommend them. Customer service does not appear to be important.
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August 2023 by Steve W.
Ordered tires for my car on a Wednesday and scheduled to have them installed on the following Monday at 8 AM. Talked to someone who assured me tires would be there and looked forward to seeing me Monday. On Monday, I got up earlier than usual, drove the 10 miles from my house to Frankfort, got there at 7:45 and door was open. Was greeted by J......, who went outside, looked at my car, then went to the garage for a few minutes to return and tell me that they had sold "my" tires to someone else, and could have more in the same afternoon. I did not make an 8 AM appointment to wait after they had sold my tires to someone else and they had scheduled my appointment. My time is worth something and I am furious. I will not go back to Tire Discounters, especially this location and do not recommend them. Customer is not important. Customer service sucks.
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August 2023 by Sandra Wilcox
I was stranded after gettingTowed to TD, but Nick was nice enough to go over & Beyond & drive us home in his personal vehicle. I always get great service & honesty & kindness from these guys, Thanks to Nick and all the TD staff!!
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August 2023 by Tim M.
I had a piece of glass cause my front tire to go flat. Local service station plugged and told me to go to Frankfort Tire Discounters to get patched. When I got to Tire Discounters, Jamie greeted me promptly after serving the customer in front of me. He explained that they were backed up but promised to have my tire fixed soon. They beat the time promised. Excellent service. I have got tires here before and will go back again when tires are needed. Thanks for the service.
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June 2023 by Joel Dufour
This is my third experience with this place, and I'll never go there again. On this trip, we were getting a new set of tires put on, and we asked them VERY SPECIFICALLY to put the old front tires (which were still usable) in the trunk, so we would have them as "spares" for the future. They made us wait 2.5 hours (even though we had called the day before and made an appointment), and by the time we left, we were in such a hurry that we didn't check the trunk...well, of course they didn't put the tires in there, PLUS they charged us a "disposal" fee for all 4 tires! (we called them and ended up getting the 2 tires and a refund for the disposal fee...but this was a lot of extra hassle for us) Have had other issues with them in the past...this is the last straw. Do yourself a favor and drive to Lawrenceburg!
