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February 2024 by Jannette Wilson
Love this place for products. It's hit andiss on the check out clerk- some very friendly n helpful and some not so much.
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January 2024 by Sarah Ciccone
They have everything! And the staff r AWSOME and very kind and polite. I love ulta!
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January 2024 by Amanda Gaines
The store is very clean, in easy to access area, has many selections and lots and lots of samples to try! I came out smelling like every perfume they had lol. I love going in this store but the only thing is the stock is pretty limited.
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January 2024 by Dan Ray
Awesome experience ?
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August 2023 by Sharon Tallon
What's not to love!
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June 2023 by Kayed mahamoud mohamed
Lovely place!!Staff are very professional!!
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June 2023 by Meredith Duff
Great customer service. Testers are gross sometimes but that's not their fault I guess.
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May 2023 by Christina Crawford
This store was well organized. The staff was friendly.
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May 2023 by space ghost
The people working here are nice and helpful where they can. My complaint is they don't stock product for men. One choice for beard care, a couple of choices for hair products but no shaved head scalp moisturizer, just moisturizer for hair. It would be nice that when I bring my wife for products and services that I can shop for my needs. Please do better or tell the general public that you don't cater to men so we don't waste our time being disappointed. Thanks
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April 2023 by Azia Rashene
i came into the store as it being my first time I took a little longer than most probably would. It’s a decently big store. I had my purse with me. While I was walking around looking at whatever caught my eye I compared the prices of the products at this location to Sephora and Walmart. Which probably made my stay longer as well. Customer service was nice at first. Helpful asking me if I needed help finding anything. I told her it was my first time at Ulta and it was a lot lol. Though maybe 20 minutes into my visit I kept being approached by the same woman. She was nice. But I walked to the back again where the hair products are and that worker started to talk to another about how multiple products had been stolen that day and how she would have to stay late due to checking the cameras. understandable. Until the workers then looked me up and down and said that they should go ahead and start checking the cameras just incase. Which I thought was odd. If you already know that things are missing then why is it necessary to look at a customer and say that. I felt like it was directed at me because l was in the store for so long, trying to save money. when I finally got to the register the women who where talking like that and the one who also had approached me several times where behind the counter and did not say anything to me. the woman that checked me out took my phone number down and said that I wasn’t a member. I shook my head yes because again this was my first time in Ulta. She didn’t ask if I wanted to be a member just went ahead and asked me for all my personal information. I understand there are rules you have to follow for potential theft. But I just didn’t appreciate how things where spoken like that in front of me and also not having anything said to me when I leave when some of the workers where continuously approaching me during my visit. over all the store is beautiful but I just felt kind of rushed to pick what I needed and get out.
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February 2023 by Bri
I went there to look around to kill sometime and buy a perfume… there was one girl following me around the whole time. It made me highly uncomfortable. I felt like she was insinuating i was stealing ? never will go back to this store
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January 2023 by James heath
So we were shopping in this area and decided to take my wife and kiddos into the store and I was amazed... This place has just about every single option of perfumes and colognes, face mask peels to acne skin care and everything between and more... We went the day after Christmas and they had some decent sale items which is always nice... The service on the floor and at checkout was just right on point!!! Very well done management, keep it up
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January 2023 by Paula Downey
My daughter is a fan , I think it's a little pricey but that does not phase my kid.
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January 2023 by Donna Gomez
Frankfort Kentucky store....Megan gave us true customer service! I took my daughter, who doesn't wear makeup, to get makeup for a photoshoot. She has a hard skin tone to match but Megan was able to match her near perfectly. She gave recommendations and instructed us on how to use products. I had been to a Macy's store and asked for assistance and I got attitude and an eye-roll to which I and my daughter turned and left the store. Thank you Megan for showing my daughter how true customer service is supposed to be!!
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December 2022 by Brittany Warford
I’ve always had a positive experience at this store, (the staff are lovely and this post isn’t targeted at staff) but given Ulta’s corporate determination to disparage its primary customer base, I will be driving to Sephora in Lexington, KY from now on. I don’t want my corner make-up store engaging in heinous culture wars. I just want to buy make-up without being lectured about identity politics.
