-
March 2024 by Tom Pyzik
COMPLAINT. Don’t go to Frankfort KY store 040068 located 136 Versailles Road. Used vacuum pump to remove oil. Why? When I asked they blew me off. Why not drain plug? Also left oil level almost quart low too. I noticed that the tech tilts the dip stick to let oil run to full mark. Had to return. Mgr Zachary very rude. Tried Chat feature to complain. Reg Mgr never called. Incompetent techs here.
-
March 2024 by Geocaching Grainger
Great swift service!
-
February 2024 by Courtney Nicole
Destiney was amazing and gave me the BEST customer service I’ve ever received at this location ! Thank you so much and I will be returning!!! ☺️☺️☺️☺️
-
January 2024 by Stacy Lyons
Absolutely horrible outcome. They were nice and worked quickly but quick equaled wrong. They broke something while servicing my car, which caused immediate problems. My car started missing and even caused the remote start to malfunction. I had to take my car into a mechanic shop for diagnostics and repair. I reported the incident to Valvoline immediately and they reimbursed me (with a paper check a month later) for the mechanics bill but they should have reimbursed me their outrageous fees for their services that were clearly deficient.
-
August 2023 by Frank P
This location is usually quick to get into and the crew is always professional.
-
August 2023 by Tim “Bird or Bullet” Terry
The gal was so kindhearted n helpful!! No pressure n listened to my problem. Only 19 yet so professional n courteous. God's Grace2u ✝️
-
May 2023 by Andrew Nelle
Waited 45 min, they never got to me, Valvoline employees were arguing with customers. Not awesome.
-
May 2023 by Arii Giselle
Speedy serviceCustomer service was awesomeWent there today and the guy even offered a discount
-
April 2023 by Bud bundy
Under new management, owner did a great job. Explained everything he did and what I might need done in the future. Car has 170000 miles so I do realize that.Service: Auto engine diagnostic
-
April 2023 by Paula Downey
People were very nice and thorough, kinda gelped that expensive oil change easier to swallow...Nah!!
-
December 2022 by Randy Freeman
Quick easy and very friendly service…Service: Oil change
-
December 2022 by Joe Graves
Very accurate professional good attitude very helpful and explained a lot of things about oil changes Etc and I will be back
-
October 2022 by Darren Dews
Great service and fast. Highly recommend Valvoline.
-
September 2022 by Ryan B.
Their phone message and websites say they open at eight. I arrived at 8:02 AM on September 29 waited 20 minutes and still nobody showed up.
-
May 2022 by Leesa Parrish
The Valvoline in Frankfort KY is the best to go to. The individuals who work there are so nice, friendly and helpful. They explain everything to me before they do anything. They appear to work as a team as well. They tell if a service is due as well as not due.like I ask about a service and he explained I had around 50,000 miles more before that service was due. This type of trust with them insures I will keep coming here for my car needs.
