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December 2023 by Noelle M.
Thanks to Crocker Animal Hospital for getting my baby in so quickly and easing my worries. I called and got right in, and they were able to help us! Will be back here for all my animals
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December 2023 by victoria wright
It’s clean, staff is friendly. It’s a bit pricey and I’ve asked several times about a senior discount (or veteran/military). I’ve had vets in the past honor a 10% discount. It doesn’t seem Crocker cares to offer any despite the higher pricing. (I can understand why many people can’t afford care for their pets.)
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November 2023 by H Jenkins
I took my 2 9 month old kittens in 4 days ago to be spayed, they kept them overnight I picked them up and one smelled strong of alcohol and her butt was nasty and leaking. She ate a small meal and then turned bad laying around spitting up pink liquid. I took her back in for an emergency visit a day later to be given nausea and diarrhea meds. Nothing improved. She went back yesterday after the receptionist got rude about getting her in the afternoon before..needless to say they done no testing only pumped her full of fluids after they were told she has been drinking a lot and not eating and has blood coming our her butt as she lays in it. Sent her home with antibiotics and she woke up at 3am this morning screaming and spitting blood and died. After a major surgery as professionals you dont think to look inside to see a problem? Only guessing? This is not the first bad experience I have had with a ill cat at this Vet. In general there are some very nice people there and then there are some that are rude as hell and act like you arent paying them for a service. This will be the past pet I walk into this place to be sent out worse than they went in.
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November 2023 by Magnolia Ridge
The staff at Crocker Animal Hospital are probably the best you are going to find. Dr. Gant was the most caring and thorough vet we have ever met. She kept in touch with us every step of the day. If she promised an update, we got an update.Our Golden-doodle, Murphy, is a serial chewer (and swallower) and had another bowel obstruction. Dr. Gant and staff removed the problem and watched over our deathly sick boy for 4 nights. He had a reaction to the sutures and had to go back to be cleaned up and re-close the incision. He is back home today and doing fabulously.I feel that the entire staff at Crocker Animal Hospital truly care for their patients (and their parents) and it shows in the care they provide.I would not hesitate to recommend Crocker Animal Hospital to any of our friends, in fact I would insist they go here.As an aside (secondary concern), their prices are amazingly reasonable and they only charge for what's necessary.We will return in 10 days to remove staples and I am actually looking forward to that visit.
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November 2023 by Allyson Parker
Many factors go into people choosing doctors for our children, most factors are the same for our animals. A deciding factor for me personally is the helpfulness and manners of the first call.I cannot emphasize enough that you lost our business and will continue to lose more from the community if that practice is normal. We had a terrible experience not only on the phone, but again in person during a moment of fear for our animals health.We took our business 2 hours south and will recommend them highly, despite the drive. Sad we couldn't recommend Crocker in the least bit. 2 stars is generous.
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November 2023 by Paul P.
We had a family member with a 6 year old Pitbull. They drove frome Colorado to here. The puppy was not feeling good, not eating and shaking. We tried to call to make an appt. On Saturday Morning. They had no availability til Tuesday. The puppies mom then got scared when the puppy started shaking more. She drove to the the hospital due to the emergency and they said "They told the lady (My Wife) that they had no openings unless it was an emergency and told them to go elsewhere. Upset she left and drove to Nashville and they said they couldn't do what was needed there to then go to Franklin Tennessee and when she arrived they were sweet and kind unlike Crocker was. They then had to give the puppy medicine and keep her for 3 nights for a blood transfusion and observation. They said if she had waited much longer the puppy would of died due to the toxicity of her blood and her blood count being 14 when it is supposed to be closer to 30. It's so sad to see that the Hospital here in Franklin is useless. The puppy almost died due to there rudeness and negligence. I wouldn't take any animal there or even think of visiting due to the unprofessionalism of the staff. A 12 year old boy (Our Son) almost lost his best friend due to this place. So sad to know we are at a point in life where people don't care anymore. Thank you Blue Pearl of Franklin, Tn for saving our baby.
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October 2023 by Manifestation Q.
Terrible Vet for emergency! Even Long waits on appointments ! Had a appointment at 10:30 didn't get called for my visit till 12:30 and employees are not friendly at all .. I'd hate to know I had a serious emergency with this vet cause your pet would die. The staff has to be the rudest and not knowledgeable at all about things.
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October 2023 by Marguerite Sweeney
Crocker Animal Hospital staff did everything they could to see my dog quickly after he suffered from an eye injury - we had to take "Phil" in on an emergency basis. We did not have to wait long and the prices were very reasonable. We will be taking all 4 of our dogs back to this veterinarian business. I appreciated the courteousness and politeness the staff showed us throughout our appointment.
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October 2023 by Evelyn Dickie
I took my dog here to get updated on her shots. I got my dog about 5-6mths ago when my father passed away an his dog needed a home. She's so beautiful on the inside an out! She's such a lover! But they did clip her nail 2 low and made it bleed an I didn't like that but in their defense she's so so so hairy and had black nails but it was a great price and I'm very satisfied with my decision to go there! Thanks Crocker Animal Hospital!
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September 2023 by Randy Holcombe
My mother in law took their 11 month old healthy male dog in this morning to be neutered. Little could anyone imagine that she would get a call later in the day saying that her dog died during surgery.. this is extremely rare, but it obviously happens at this clinic. Be very careful who you choose to care for your pets. They need to take responsibility.
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September 2023 by Ron Hudson
First time taking my dog here. Everyone was really friendly and you could tell they cared about my dog's issue. Luckily it was nothing serious. I believe we have found our vet!
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September 2023 by Arika Brown
Dr. Claire Crocker and Kelsey were absolutely wonderful. We took our girl for an emergency visit yesterday when she wasn’t feeling well and they handled her so well even though she can be a pretty “spicy” kitty. They were very kind and listened to our concerns. She’s feeling much better today and we are so thankful for the team helping her get back to herself. Their prices were much more reasonable than one of the Specialty ER vets would have been, which was why we decided to drive up from Gallatin to see them. We definitely recommend them for pet care.
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September 2023 by Terri Goodson
Very nice place and Dr. Stoneman was very nice and loving to Sasha. He also seemed incredibly knowledgeable. They seem very reasonable in pricing, except to get dental work done is very expensive! I'm glad my dog has teeth in great shape even though she is 12!! I will go back if needed.
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September 2023 by Maureen Peters
We love Crocker! Our lab is, well, a lab! Of course everything goes in his mouth. Normally we're lucky and he hacks it back up, but the time came we had to have an emergency visit. I appreciated they didn't run a million costly tests, just x-rays. They suggested waiting 24 hours to see if it would pass and when it didn't, I didn't immediately croak when they provided the surgery quote. It was actually very reasonable for the meds, services being performed to remove the avocado pit, and the hospitalization to monitor him for a few days post-op. Morning updates promptly at 8:30 am. The vets and staff are truly phenomenal, even when he went back to snooping in the office trash can. ? I feel they really listen and love your pets. ?
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July 2023 by Reah Kelly
We always had a great experience at this office! Everyone was caring and took the time to listen and talk about best options for our dogs.
