The Hampton Inn Franklin is noted for its great location, with a good Mexican restaurant right next door. Reviews describe the staff as very good, friendly, and helpful, with specific praise for excellent customer service. Guests found the room fine, clean, and comfortable, with great pillows and a fantastic shower with great water pressure. Some drawbacks mentioned include a lumpy bed in one instance, and rooms being very warm due to a thermostat that didn't change the temperature, which a staff member attributed to humidity. The hotel is considered way overdue for a renovation, with minor issues like drywall tape coming off and moldy caulking, though renovations are scheduled for the near future. Despite some maintenance concerns, many guests would stay again.
This is adequate as far as Hampton Inn, but is nothing special.
August 2025
Gteat location. Good Mexican restaurant right next door. Staff was very good. Only drawback was the bed. It was lumpy. Very disappointed. Pillows were great and comforter as well.
July 2025
Although we were unable to stay at this location because of a change in our schedule, I want to say that the excellent customer service provided by Crystal when I spoke with her about our reservation on the phone deserves five stars!
