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January 2024 by Shelia Escue
The process was eazy to reserve and rent online. And then just to pick up my lock and gate code with the friendly and knowledgeable manager was easy.
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November 2023 by Sherry Jacques
This place is very considerate of people. I could book my unit after hours, pay and move in. Some units are free the first month. I could actually afford to move my storages here . If a choice, Is the right choice. The rates are competitive and all around good people.
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November 2023 by Cassandra Wright
Tammy was super helpful and gave me all the necessary information to make a decision on the right size unit for me.
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September 2023 by Justin leeedo
My gate code wouldn't work at first very easily got ahold of someone to fix the situation and give me an alternate gate code no machine recording a actual person ..
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August 2023 by Martha Rosenburg
Price decent. I did not like how the price went up each year though and someone had bugs in their belongings that spread throughout the units. I did have to let my stuff "air out" and threw a lot away.
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June 2023 by Rabecca Nuckols
They are very clean and easy access very friendly people to work with
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February 2023 by Kelsea Barton
Tammy was super good help when we came in to get our unit. Will you guys use again
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November 2022 by Angel Poulton
I had gone here about over a year ago. Things were pretty nice, the units were not bad and the staff was alright. But the last time I had visited to get my stuff out, my lock was not on the door. It was a wire lock so it was a bit risky anyways on my part, but I opened the unit and saw many of my things thrown all over the place, luckily they didn’t find any of my valuables like father’s ashes and such. I checked inside of my totes and there were 2 other broken locks inside. Probably somebody hiding their evidence of breaking other locks. I didn’t really receive any compensation and I still had to pay the bill of that month. I just recently remembered all of it and thought I should warn those who plan to come here. They had fortunately caught the suspect, but I was left with no compensation or resolution.
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November 2022 by Marc M.
Used this storage facility for three months. It cost a little more that others. First hour there after signing up for a unit, I received an unsolicited text message from a lock company! Personal information passed to another company.
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October 2022 by josh alley
Only reason I didn't give 5 stars is because it's not accessible 24 hours. Gate closes at 10 and you can get in until the next morning.
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September 2022 by James Beaver
Don't do it this place is infested with cockroaches. Worst I've ever seen. No refunds either. Once you pay that's it.
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August 2022 by Kristan Blankenship
Very friendly lady in the office answered all our questions and got us taken care of quickly. Definitely a great place to rent a storage unit from.
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June 2022 by Dan V
Leasing a unit took no time at all, and the associate on staff was extremely friendly and explained everything thoroughly. By far, the best storage experience you’ll find in Franklin!
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May 2022 by Brian Carroll
Edit: I originally gave this a 1 star review but the lady there spent time helping me and I am thankful for her.
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March 2022 by Brenna Overstreet
Franklin ky advertises cameras yet has none... all of our valuables have been stolen! Only had the unit for a month. These criminals will not call or return calls and we paid for insurance. We will not go away or be silenced. We lost sentimental items as well, if we would have known there were no cameras, we would have used a different facility! Stay far away!!! Police report has been filed but company is ignoring us. They think we will give up but they are very mistaken.
