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November 2023 by Barbara Laws
I had a problem with the tire sensor . The mechanic came into the office and told me what was wrong with my car. He had the problem fixed in a very short amount of time and rotated my tires. Thank you very much.
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October 2023 by Anna Lewis
I would give zero stars if I could. Here’s the deal.… How much do you charge to do a diagnostic? “$80 and you’ll know within 24 hours”.. 2 days later “hey any news? Well we don’t know, we have to look further into it and it will be $300+” you have NO answers and just asked for more money? No thank you. I felt taken advantage of. Picked up my car for a trip, they asked if I’d be back, I said I don’t know at this point. Decided NOT to go back, we’ll guess what. They have the plastic undercarriage. They didn’t TELL us they had it. My husband noticed it wasn’t there weeks later. You mean to tell me you all never noticed it was at your shop and just decided to not tell me…? Thankfully they said they would hold it for me BUT NOW I need documentation for warranty that back dates to when my car was at their shop and they never wrote up any documentation on their findings!? Yeah SURE. You all never charged me but at this rate I wish you DID charge the $80 you were SUPPOSED to because then I wouldn’t be $$$$ out of luck $7,000 for this repair. Good job guys. I know you made it very clear that you did nothing wrong so this review shouldn’t bother you one bit.Watch. The plastic underbody of my car is going to magically disappear after this.Service: General repairs & maintenance
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October 2023 by Rick B.
This place has a great mechanic. I picked this auto repair based on someone else's review that had a Honda Element timing chain replaced. My Buick Verano needed the timing chain fixed.I've waited to post a review to grasp the longevity of the auto repair. This place is top notch h for timing chain repairs!
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September 2023 by Vincent Fayad
This place is great ... I like supporting small, local business and this place does quality work ... I will continue to take my vehicles here.
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September 2023 by Dorothy Baker
Very friendly and helpful. I feel everyone went above and beyond to work with me on every issue I had. Will definitely use them again!
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September 2023 by Matt Hendricks
Got me in and out in a day with an oil change and new brakes. Great experience!Service: General repairs & maintenance
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September 2023 by Fírinne
Our car had a serious issue over the Labor Day holiday weekend, as we were traveling from northern Indiana to Kentucky. This business was slammed busy, but they worked us right in since we were broken down, and had us up and running faster than anyone back home! What a blessing! Michelle at the front desk was wonderful, so very patient and professional (and nice!). We were charged a reasonable price and better than in our city! Georgetown Kentucky, you are blessed to have this business! It sure reflects very favorably on your town.If you have to have a breakdown, pray it’s here-this place is a Godsend! We are so grateful for your kindness and professionalism-above and beyond! Thank you!!
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August 2023 by James Arnold
They completed AC repair on our service truck at Georgetown Pool Supply and did an excellent job! Same day repair, awesome staff, highly recommend. Support your locally owned businesses..Service: Air conditioning
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August 2023 by Spencer S.
Good quality service. However. I made an appointment, and not only did they lose it, it took them nearly an entire day to get around to my car, even though I told them I needed it by noon. So I had to cancel another important appointment and postpone that one by a week, because they took all day to service my car. I appreciate the work, but it definitely should've been done in the time I requested.
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July 2023 by Jon Andrews
I have had a handful of jobs quoted and/or completed here and I have been pretty happy with the work and turnaround. One big aspect when searching for a good mechanic is level of trust. While Bluegrass Auto Repair might not be the cheapest alternative or keep the most sound, detailed quotes/records, they have proven to be honest and personable. I also have used a couple other shops in town that I trust for typical maintenance since they are less expensive for oil and tire changes, but they both suggested Bluegrass for work outside of their scope. In addition, I needed transmission work done and while I initially thought their quote was very high (first place I had quote), it turned out to be as good a deal as I ended up finding.Services: General repairs & maintenance
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July 2023 by Malissa Walton
Top notch service, fair pricing, and great staff! Highly recommend!!Services: Steering & suspension repair
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July 2023 by Michael Cunningham
Was traveling through and needed to change my truck rotor on one side which holds bearings. I found this place and noticed all the high reviews. I booked an appointment online. I’ve made the repair myself before and knew what was needed. I came in hoping to have it repaired and continue on with my vacation in a rental then pick the truck up later hopefully the next day. I completely expected to pay a reasonable fee for service maybe a bit more. They drove my truck for 5 minutes up the road and diagnosed with what l thought it was. Came back with a quote of $318 for parts and $221 in labor totaling $539. Knowing the parts costs already l was shocked at the total. I was told the parts would not be in for 3 hours since parts were not in stock and the job itself would take an hour. I asked where they were getting the parts because l knew the cost was too high and was told Auto Zone. I knew the parts at Auto Zone totaled $207 plus tax. So, l go literally next door to Auto Zone and they have the parts in stock. I buy the parts and a socket l needed that was supposedly not in stock at Auto zone according to Bluegrass. Trust is gone at this point due to part quote, actual cost, and part availability. I go tell them no thanks and would do it myself fully expecting them to charge a reasonable diagnostic fee. They charged me $89 for a diagnosis that took them 5 mins. Fine l paid it. I then went back to the RV park to make the repair myself. Luckily l take my tools on my camper. I’m not a mechanic and it took me an hour with manual tools to make the repair. I fully expect to pay people for their expertise and time plus the cost of parts, but don’t over charge for the part by over $100 and then charge $200 an hour for labor on top of it. Anyway, beware.
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May 2023 by Lawrence Hennigan
I had an issue with the transmission on my Subaru. I took it to Bluegrass on the recommendation of family and friends. They were very kind to me, called me after a short while and said the issue was something they couldn't accurately diagnose due to Subaru having diagnostic charts that are not widely available and recommended I take it to the dealer. I will definitely look to them the next time I need my car serviced.Service: Transmission
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May 2023 by Don Burgess
We have been going to Bluegrass Auto since we moved to Georgetown. They complete work in a timely manner, communicate well, and we trust that their recommendations are accurate and cost-effective. We take our cars here rather than the dealership and trusted them to evaluate a used car for purchase. We would not hesitate to recommend them.Services: General repairs & maintenance
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April 2023 by V Casey
We had a serious engine issue on a road trip and made our way to Bluegrass Auto just before close of the day. They immediately diagnosed our engine problem and worked late in order to complete the job for us. They were knowledgeable, extremely efficient , and helpful, and at a better price. We highly recommend Bluegrass Auto.Service: Engine repair