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September 2020 by Jessica Chaffin
This is by far the most helpful and best customer service I’ve ever received from a bank. Everyone is always so helpful but Lindsey is my favorite. She has serviced me since I moved to Georgetown ky in 2015. Thank you for your outstanding service ?
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March 2020 by Jennifer Mills
I stood in line for a good 5 minutes before someone acknowledged me. Then when I stepped to the counter I was not greeted, they all continued to talk about dog food allergies of their dogs. I didn't even get a thank you or have a good day.
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April 2019 by Kevin Garrett
We Love CTB. From Pikeville to Gtown we have had awesome service. Everyone has a bad day but a lot of times, people have unrealistic expectations and don't meet your goals because of your Bad planning. It's a business and you are Not the only customer they have.
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February 2019 by Melodie Elliott
Worst customer service and from Mike the Manger on down it's horrible. They say one thing but do another. And don't have a lot of money because if you do they will make sure things happen that make no since.
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July 2018 by Stuart Greg Metcalf
Apparently the open hours are just a suggestion. I rushed here to be here before three and they're already closed as of 2:55.
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July 2017 by Courtney Hughes
The worst customer service I've ever experienced. I came in to close an account with Community Trust, Teresa the lady who helped me told me it was done and I was good to go. Come to find out two weeks later.. Teresa didn't close the account at all and it's been a big mess ever since. I understand people make mistakes but this branch is unapologetic for their mistakes, and have treated me like I'm the one who done something wrong. This review has nothing to do with community trust as a whole because the other branches have been more than helpful. This one however, needs help with customer service, and seems to need more training done with their employees.
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March 2017 by Megan Bechard
Good hours, but no drive thru
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January 2017 by W. Brewster Morgan Jr.
Thanks for all your help,looking forward to many years of banking with Community Trust Bank....
