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June 2023 by Google user
Very rude at the pharmacy. They also told me they was out of my meds an to find a different pharmacy. If I could have changed pharmacy today I would have.
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October 2022 by Beverly Juett
Terrible place. Made an appointment for a Covid booster. Went to the store and waited to find out they had run out 2 days ago. No one bothered to text me. I could have made an appointment somewhere else. Very inconsiderate. They lost my business.
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September 2022 by Galen S.
Actually took the time to get my dogs information when my vet called in meds. They also weren't rude about my vet being from East KY (I moved from there to here) like Kroger was. Not sure they're my go to yet but I 100% will never use Kroger again.
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January 2022 by Zoe H.
Turned in my disposable film, FOUR MONTHS ago!! went back to the store and they said they had no record of it even though I have the receipt!! The worker said the manager would call and figure out a solution...never did! awful customer service! want my film and a refund!!
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November 2021 by Theresa S.
This is, by far, the worst pharmacy I have used in my entire life! It started getting bad years ago so I transferred my prescriptions elsewhere! Recently I had no choice but to go back due to insurance with new job. And, to my surprise, it has gotten even worse! They DO NOT answer their phone...ever! I called every day for a solid week and sat on hold from almost ten minutes up to 35 minutes...and never spoke to a person! I have had doctor's call in medications and four hours later they still aren't filled! I don't think they even start filling prescriptions until you actually show up and then they give you their usual "it will be 20-30 minutes". Wit's that said, the last trip I made there I sat in the drive-through, with four cars in front of me, for exactly 30 minutes (I timed it)...only to be told to come back an hour later! I went home without medicine! I received a text message saying my prescription was ready for pickup at 10:51 pm, THREE HOURS LATER!! I am so sick of the "we're really busy and short staffed" excuse. There service has been horrible for YEARS! Actually around the time that they took over K-Mart's customers! If they couldn't provide their own customers with timely service then why did they take on hundreds more?! Makes no sense! Clearly good service or the well being and comfort of their customers are not a priority. It's the bottom dollar! I'd give anything not to ever have to step foot back on that property! If you don't have high blood pressure when you get there you'll darn sure have it when you leave! Of course you'll leave with no blood pressure medicine! Pathetic!
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September 2021 by Melyssa H.
I understand we're living in crazy times but I've never had issues like this with a pharmacy. My prescriptions have been sent to different locations. My husband has been cursed out by an employee and had the door "slammed" in his face all because they forgot to give us our most important prescription. Wait times are awful, drive-thru lanes are insanely backed-up, & people can't get out of their parking spaces.
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August 2021 by Annette Glastetter
I do not know the Pharmacist name that I spoke to this evening.However, after getting no where with the hospital. And doctors office being closed. The gentleman that I spoke to answered my questions and gave me clear direction as to the proper pain management (mainly swelling) following my ankle surgery!Greatly appreciated!
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July 2021 by Sharon H.
I had gone to urgent treatment and had a prescription sent to CVS. I stopped using them several years ago when I no longer had insurance. They are higher then other pharmacies in town. Since it was a Sat I had no choice because the other ones I use were closed. I called at 7:30 to make sure my rx was there since the urgent treatment closed at 8. I was on hold for 30 mins and nobody would answer. I had to drive there and when I arrived there were no customers at the pharmacy and one car in the drive-thru. I said it would be nice if you answered the phone. The reply was there is only two of us here. While I waited there was a call that they also ignored. I hope I am never in the position to be forced to use them again. Hopefully they lose enough business that someone in authority notices.
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May 2021 by Callie Nolley
They told me one thing and my dr another, so I tried to call and get it sorted. Waited on hold for 3 hours and still nobody answered. Called the front desk and David was also rude.
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January 2020 by Greg Smart
Wish their prices were lower....
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December 2019 by Ron F.
I usually shop CVS across the street for the past two years but figured I would try this Walgreens to see what they have. They have a lot more items, mostly over priced compared to CVS. I went there to buy wireless earbuds they had marked down from $20.00 to $10.00 with your Walgreens card. So I buy $40 worth of other items, used my Walgreens card and no sale price on the earbuds. I bring it to the attention of the cashier who is new, she had to get the manager who after looking at their flyer was even more confused by the sale. Eventually I got them at the advertised price. I get home only to find out the earbuds didn't work, I take them back and the cashier replaced them with another pair. I get home and these don't work either. I go back the next day for a refund. I explain to the cashier my problem. She tries to do a refund but couldn't. She call this little blonde girl who claims she's the store manager. She tells me that the original cashier did the exchange wrong and cannot refund my money because this isn't the pair I bought. Huh?! I told her I exchanged them because they were broken. She basically tells me too bad , so sad. Never again Walgreens. I will not spend a penny at your store again. Horrible customer service, rude manager's.
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April 2019 by Terry M.
Don't use this CVS pharmacy. Our prescription was called in over an hour ago we live in Lexington my wife works in Georgetown we would prefer her not to use CVS but our insurance provider mandates it our prescription was called in over an hour ago we live in Lexington my wife works in Georgetown we would prefer her not to use CVS but our insurance provider mandates it. We waited in line 15 minutes at the drive-through we were told our prescription wasn't ready we waited 15 more minutes for them to send out the prescriptions that were already available and were told it would still be another 15- minutes I asked to speak to the manager he indicated he was the manager the pharmacist he implied that he would not he not fill our prescription until we moved out of the drive-through and got back in line. That's real customer service they had an hour to get it ready he would not wait on us so we drove off to go get something to eat and is soon as we arrive at the restaurant which is 1 mile away we get a text message that our prescriptions are ready. What an A******
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November 2017 by Kim Hamblin
Always has good deals.
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June 2017 by Stacy Harris
They never have enough staff. They have taken as long as 2 days to get my daughter's prescription ready. They already have a line as well.
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January 2017 by Bl- anton
Wait and wait and wait