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December 2023 by Nathan Wertz
Eric was able to get my wheel alignment done in a good timeframe. He was very friendly and had some good conversations to pass the time—very good trustworthy people.
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December 2023 by Brian Derosa
Staff is very helpful and professional. The manager took me to the car, explained exactly what was wrong in simple terms and told me what had to be done. I felt like I was being told the truth, which isn’t always the case at other garages. Great attitude of all staff and very knowledgeable about their profession. I would highly recommend this shop!
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November 2023 by Heather D
I have been to this location several times and each time I have received excellent service. The staff are very knowledgeable and friendly. The repairs to my vehicle are always performed in a timely manner. I live a county away and for me it’s completely worth the drive.
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October 2023 by mrJoshua b
Either dishonest or incompetent, you decide.My wife stopped in with a noise coming from one brake that had been recently replaced. The tech told her she needed to replace front brake pads, rotors and calipers. I was on my way to work and stopped to talk with him. He said the brakes were way hotter than they should be and said he couldn't even hold the rotor. As a younger man I cooked some brakes, and I know exactly what that looks and smells like. This wasn't it. We opted not to get them serviced.Magically, there was no more sound. It was probably just a small rock in between pad and rotor.
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September 2023 by Tina West
This is my go-to tire repair/service place! The staff are all very friendly and professional. I love that these guys don't try to misguide you on what you need or try to push unnecessary services on you. They are up front about what you have going on. I happily travel from two counties away just to do business at this location and will continue to do so.
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September 2023 by Khari Pearson
Friendly, informative, and fast service. Very helpful and thorough. They did not try to sell me unnecessary extras. Great experience and fairly priced.
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July 2023 by Sacha M. Bourne
The guys were awesome. Jordan went way over and beyond to really help me out. This isn't my first time with Firestone.
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July 2023 by angela fields
Jordan was amazing and so helpful. My daughter air went out on her way from Missouri on Friday evening. Jordan got our vehicle in first thing Saturday morning and had us back running by the end of the weekend. He was so professional and kept us up to date on the process and at an amazing price Thanks so much for all the help and professionalismService: Air conditioning
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July 2023 by Isaiah Turner
My family was on a road trip, and was concerned about a burning smell. They checked my car out for free. Very friendly and professional. I highly recommend!
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June 2023 by Andrew Gray
Had a alignment did on car an was completely satisfied with service and employees. Did a fantastic job and in a timely manner.
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June 2023 by Jaide O'Brien
Jordan is a great manager he polite and respectful and tries to to the bottom of concerns.
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May 2023 by Steve C.
While on my way home from a trade show, I had a break down on 75, near Lexington. While waiting for a tow truck, I looked up local places and choose this Firestone. I am blessed I did. I have a newer truck but I drive a lot. The serpentine belt shredded and finding the replacement was no easy task. Not only was it a hard to find part but it was was mislabeled in the dealer system. So when what should have been the correct part came in; it wasn't right. None of this was their fault but Jordan and Jaime worked tirelessly to get me up and on the way. They called all around trying ti come up with a solution. I ended up staying around for a couple days because of the part issue and they treated me like family. Always updated, always empathetic. On the first day, I asked Jordan about how much it might be. He said and I quote, " no more than $220." When I paid my ticket, he adjusted the labor around to keep the bill under $220. A bad situation of being stranded was made ok by the fellas there. I would trust them any day to fix my automobiles.
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April 2023 by jerod elston
Firestone was right about my vehicle. the other mechanic only found part of the problem
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March 2023 by Becky Valois
I had a wonderful tire shopping experience today. I drove all the way from New Albany, Indiana to purchase a full set of tires because of Joey Mann. He’s the best store manager I ever met! Great customer service skills and awesome business knowledge.
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March 2023 by Jerod Elston
This place will 100% try to rip you off. I went in to get a noise checked and was fairly confident what was wrong, and they did confirm that that part was an issue. However, they also spun up a story about a ton of other pieces that "needed replacing" and were trying to charge me nearly 3x the price of the initial repair for a total of $1500+.I then took my car up to my local mechanic that has been maintaining my car since I started driving, and not only were there no issues with the extra parts they were trying to replace, but there were some additional, real issues that this place had missed. And the price-point was 1/3 of what was suggested here.I was suspicious about a big chain shop doing something like this. They were friendly and all, but if you don't want to get ripped off try working with local, trusted mechanics.
