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November 2023 by Kristin Brady
I love these guys. They take really good care of my mom and I. They are kind and they care a lot. I totally recommend them. I trust them more than any other.
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September 2023 by Makayla Meade
On Monday, I scheduled my appointment to have new tires placed on my car. Once I got there, they didn’t have the tires in stock but was told they could get them the next day. I was disappointed with that because I was already off work, but the front desk worker told me that he would “fix” the bill for my trouble. The next day comes and tires came in, but they were the wrong size and i would have to wait another day but it would be finished Wednesday afternoon. Again we were told the bill would be “fixed on the backside” for the trouble. Yesterday, it was 4pm and I called Ken Towery and asked if my vehicle was ready because I was not notified. The worker told me it was ready to be picked up, but I never received a call. After getting my car home and inspecting it, there was lube left all over my wheels looking as though they were scratched. It looked absolutely horrible. And there was nothing done on the bill to make up for the trouble. Overall this was the worst experience that I have ever had and I will not be coming back if this is how business is ran. I have a photo of my wheels if needed
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September 2023 by Derek
Had a horrible experience with Firestone. 3 trips and quite a bit of money for lifetime balance got me nowhere. Called Carl at ken towery and he got me in quick, did exactly what I asked and fixed the mess that Firestone made. Learned my lesson. I've been going to ken towery for years and have never had a problem. Highly recommend. Place isn't fancy but they treat u right and do good work. Reminds me of how businesses operated 20 years ago when people tried to do people right! Thanks Carl and ken towery!
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August 2023 by Josh Aldridge
I was travelling through Georgetown on I-64 west bound when two tires on my travel trailer blew out at the same time. I had one spare, but need the other tire fixed before I could get back on the road. Found a spare tire at rural king, but needed somewhere to mount it at 6pm on a Friday evening. Took the wheel and tire to Ken Towery's and the manager put the new tire on the wheel for me for no charge. I guess he figured I'd already been through enough stress. Either way, the customer service here was phenomenal and they had be back on the road in no time at all!
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August 2023 by Heather Heberle
Great service. My appointment had a conflict, quickly got me in. Came back just to have them recheck tire pressure as my auto sensor not working (which I did t ask them to fix)and all was correct. Didn’t even charge for that. Honest people and I would recommend!
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July 2023 by Rock Wood
Came in on the 4th of July as they were the only tire place open. They were kind and courteous and took care of me promptly. I haven't been here lately but I will be coming back. Outstanding service.
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May 2023 by Timothy Kennedy
They have been great for my family and myself. I needed new tires at the end of February, and I had just had two have surgery on both of my knees due to accident and they volunteered to bring my car back to my house with no extra charge. This time I was told by my car dealership that it needed new front brakes and rotors as well at a cost of $460. I called my Ken Towery's in Georgetown, KY and they scheduled me and they replaced my brakes for only $221 and my rotors did not even need to be turned let alone replaced. So, Ken Towery's at Georgetown will be who I use for both of my cars future needs!
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May 2023 by Tommie Greatbatch
I chose Ken Towery’s in Georgetown when I couldn’t get an appointment at the one where I bought my tires. I was able to get in on the same day I called and got an oil change and they even honored my free tire rotation from the one in Lexington. They bent over backwards to keep my business and now they have it! Thanks guys!
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May 2023 by Katalina Byrd
Used to get my car done here all the time. But every time I come in even if I have an appointment the store manager tells me to come back later or come back another day. If I have an appointment I should be able to be seen. This is not the first time it’s happened. Definitely taking business elsewhere.
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May 2023 by Mark Neff
Stopped in without appointment to inquire about VW Jetta Sportwagen air conditioner (A/C) recharge. Their A/C recharge requirement was being repaired, but they recommended an independent auto repair facility, made a phone call to them to ask on my behalf if they could perform an A/C recharge. The independent facility confirmed they could fit me in their schedule, I drove there immediately and the independent facility performed the recharge within 45 minutes and I was back on the road with cool A/C blowing. Kudos to Ken Towery for recommending another facility in town to perform my automotive repair!
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January 2023 by Justin Miller
Gentlemen I dealt with at the Georgetown Ky location was awesome. Recommended some tires after I asked for his opinion and saved me money. Ordered them quick and got my truck done in the next day. To go above and beyond someone installed my spare back under my truck without me asking and that made a huge impression on me. The recommended tires ride great and I couldn't have asked for better service. Thank you.
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January 2023 by Crystal Herndon
Chris is so polite. Has always been there when my car needs TLC. There understanding as well when it comes to time and money. I've never gone broke by getting my car worked on there. And I've never had to do with out my vehicle either. They have bunch hard working men there and I respect them all very much.thanks guys for keeping me mobile.
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January 2023 by Melinda Lyons
Had a follow up brake inspection and they provided amazing customer service and honesty. We will be taking our vehicles here going forward and highly recommend to anyone!!
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November 2022 by Troy Lenhoff
Well where do I start ? ... I made a appointment for two vehicles to have new tires put on that i already had purchased elsewhere. That took 6 hours for both, during which time we saw a rollback come in the with a car with one flat tire and it was in and out of the shop in about an hour.But that's not all . The first vehicle that was completed was my truck of which they told me the person changing the tires out didnt realize he needed to use a different tool for aluminum rims which resulted in a deep scratch in my specialty rim. They promised me they were going to fix it ?. Well that's been a joke because now two weeks have gone by and there giving me the go around . So I read some reviews and I see that they have put a phone number there to call for the people that's also had bad experience . So I called it and guess what it's amazon HR department....lol. Just to let everyone know it's Georgetown and Carl who not to deal with ... Here it is the next day and they respond with that same phone number that they give everyone. What a joke .
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October 2022 by Jean DeBoard
I was worried about my brakes because I was hearing a grinding noise. Chris scheduled me on the same day. They found a bent plate, fixed it, and didn't charge me for it. It would have been at least $110 at the dealership for diagnostics alone. I met 3 of the staff members and they were all very friendly. It was overall a pleasant experience. We've been taking our vehicles there for years and we never had a problem with the repairs. Thank you!
