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November 2023 by Christopher Cole
I arrived at 4 pm and was told to wait because the salesperson was working on a big account. There was another salesperson present that could have easily helped me. 35 minutes later and no update. Unprofessional and a waste of time because I was Trying to upgrade my phone. I’ll literally never come back to this place who doesn’t value efficiency and helping a customer who is buying a phone.
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November 2023 by Rob Edwards
Sales rep totally lied about cost of plans. Was told $120/month. Bill is $181. Came over from Verizon and told iPhones are on TMobile by way of 24 monthly payment credits. That’s not the case. Very frustrated, no help from customer service. Terrible way to treat a customer. Took my old phones and now I’m stuck for now . Extremely fraudulent sales pitch from rep. I hope TMobile corporate sees this. Beware of this store.I EMAILED YOU AND YOU HAVE NOT RESPONDED AFTER 4 DAYS. YOU NEED TO FOLLOW THROUGH ON YOUR SALES REP COMMITMENTS. JUST A TERRIBLE EXPERIENCE WITH THIS STORE. I RECOMMEND EVERYONE AVOID THIS STORE.
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July 2023 by Pur3 Sou1
Super helpful. Quickly resolved my issue that customer service almost made me pull my hair out over. Would highly recommend shopping here or going here to resolve your issues.
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July 2023 by A.Bosley M3dium
Awesome customer service, especially compared to the corporate store in Georgetown, KY!!!
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February 2023 by Donald Dawson
I went in to trade in a phone for a newer one.Salesperson Kimi handled the transaction for me. She did an outstanding job and made sure everything was on my new phone and operating correctly. Great customer service.
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August 2022 by Jason Dye
Been a loyal T-Mobile customer for years and have never had a problem with them. Highly recommend them to everyone?
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June 2022 by James Wilson
Highly suggest that if you are a T-Mobile customer or wanting to become one from the Georgetown area to hit up this guy great guy reasonable dude and really genuinely helps the customers well at least me in every way he can I had a great experience at T-Mobile specifically at the store thanks Sheldon!
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December 2021 by Gregory James
I went to the store and complain about my payment. The service person at the store said he was going to take care of it. I went there 3 days straight, he still haven't took care of it. I called him up on Saturday he told me. He still was going to take care of it, that he was too busy to take care of it. So I went to a different T-Mobile and they found out that this T-Mobile store is filiated with T-Mobile they are not experienced. The guy think that he knows his job, and he don't. And I'm very disappointed with the service that I had coming from Sprint
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November 2021 by Darrh Bullock
I put one star because I couldn't put zero. I had an appointment with them yesterday at noon, I even received a verification text that they looked forward to serving me when I arrived. I arrived at noon to a locked store and a sign that said Closed Sunday. Not an emergency thing, but on the Store Hours sign. If you are closed Sunday why do you SCHEDULE appointments? We drove to town specifically to come buy a phone. Good news is, the other T-Mobile store on the other side of Georgetown was open and they were very professional and took good care of us. Don't waste your time coming to this store, who knows if they will be there.
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September 2021 by Angela Bryant
He was so kind and knowledgeable he made my experience wonderful thank tou
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September 2021 by Ryan Blair
Will lie straight to your face hoping you'll just spend the money don't recommend and managers just let them do it
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August 2021 by David Butts
Kenny Lee is the best.
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August 2021 by MidgardsChosen
I have been to this store several times and it hasn’t been open at the time it’s supposed to be. I don’t know if the employees don’t care about the customers schedule but it’s important at my job. I have things to do so I come here when I have time and I EXPECT it to be open.
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July 2021 by Alexis Seibert
This store is frequently closed during the day. I’ve tried to go in twice and both times the door was locked during store hours. Postal delivery guy walked up and said this happens a lot. Go to another store for reliable hours.
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July 2021 by Whitney johnson
Just left the store in Georgetown Kenny was very helpful with picking my phone plan and phone type all in my price range he was very professional I will be back
