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December 2023 by Karen W.
Went in last week for a quick wash to knock off the salt from a trip up north. Not only did the wash leave salt on parts of the car, but the roof was still dirty! If I had noticed it at the time, I would have said something, but unfortunately didn't see it until the next morning, so I figured it was too late to complain. Rest assured, though, I won't go back there again.
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December 2023 by Dallas B.
I have a membership at the georgetown, Ky location. The manager (Jordan) was very helpful in the renewal of my membership and took the initiative to get my membship fixed even though i couldnt figure out how feom the website. Great Staff. Great Location.
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November 2023 by b him
The guy helping at gate for sign up is professional and hustled. The car wash quality is not on average at 2 locations it does not match 3 of its competitors in the central KY area. I believe the wash rolls are old or too hard and they swirled my paint. My rims are not as clean as other washes. The customer service is sub par. Make sure you set up a cancelation weeks prior to your renew date so it doesn't charge you. Would not recommend
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November 2023 by Melissa Stevens
Destroyed my brand new truck on its first wash. Scratched front to back, top to bottom!!!! Scratches so deep they are white! To add it didn’t even get it clean. DO NOT GO HERE!!! Places like this should be put out of business. As soon as I pulled in I realized it wasn’t touch-less. I was asking the associate about it because I didn’t want my truck washed with brushes. As he’s answering me the tracks grabbed my front wheels, jerked my truck forward and a big brush come down and hit the hood of my dry truck and started spinning. I hadn’t even put it in neutral yet and he hadn’t even sprayed my truck with water. This place should be shut down immediately for damaging vehicles to this extreme.
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November 2023 by Ken Cronin
It was very difficult to cancel my membership. Finally submitted a ticket on payment date to cancel. Was told that my payment for that day could not be refunded due to "policy" that you have to cancel 7 days before your payment date. Convenient way to take an extra $45 from people who don't need the service any more.
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October 2023 by Aldo P.
The place was great 3 years ago, the place changed names (I assume ownership) and it has not been the same since. They don't do the power wash all the time (1 out of 10), tv that displays what wash you are getting while waiting for your car to start moving does not function. The wheels on the car have to be cleaned by hand because the car wash has non-functioning areas that prevent from cleaning right. Lastly the rubber mat cleaner was an excellent feature in this car wash and has been broken for more than a year.
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October 2023 by Randy Ashley
My vehicle was damaged while using this car wash. The manager then notified me that parts in the car wash were currently damaged, waiting repair, and were likely the cause of the damage. After submitting an incident report, Zips is refusing to cover the cost of the damage. This isn’t the first time I’ve been to this location, and it doesn’t seem well managed or maintained at all. The mat cleaners have been broken for months, the car wash itself doesn’t get your vehicle clean, and with this it’s clear that the management is careless. Unless you want to overpay for a low quality wash and risk getting your vehicle damaged, you should go somewhere else.
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October 2023 by Scott W
Quick in, quick out. Great auto clean. Nice vacs.
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September 2023 by Patricia W.
Not worth the money I get there they won't spray my wheels for me then I go through the car wash everything's okay at least I thought so then I pull up to back you the vacuum cleaner don't work the whole sprayer hose don't work wheels are dirty so I moved to another spot so I can try to finish thank you in my car out now I've got water spots all over my windows very unhappy customer. PS rug machine is always down could not clean my rugs
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July 2023 by CR Gaming
Excellent customer service!! Employee, Jase, politely greeted us with an award winning attitude & smile. Highly recommend Zips of Georgetown, Ky if your in need of a quality car wash!! Thanks ☺️Services: Auto detailing
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June 2023 by Morgan Hamilton
We went to Zips today and had a great experience! The people were more than friendly. The Mat Cleaner Machine wasn’t working but one of the workers asked if he could take my mats and spray them down for me. They were super friendly and welcoming! Would recommend coming here!
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June 2023 by Anna Doncaster
I have been going to Zips for forever, but I never used their Georgetown location until now. I used their automated car wash and got the highest level wash. My truck came out covered in foamy soap all over and not clean! I was highly disappointed. The girl at the business next door said this location has been like this for a long time and "everyone knows not to go there". Don't waste your money.
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May 2023 by mike curtis
This place is more hype than what’s promised. U join a monthly membership deal to only experience long lines and quite often show up in the morning during business hours to find that it’s closed with blue cones blocking entrance. This happens more than one would suspect. I signed up for the Wildcat membership which doesn’t leave my car any cleaner than the cheaper memberships. I’m a small business owner myself and I would never allow what Gowan on here at my place of business. Also I’ve heard that over time some cars have been damaged. Just wished I had know about all the pitfalls before signing up. This was taken yesterday 5-8-23 @4:30
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May 2023 by Paula Hyatt
It's expensive if you don't buy a package for the month. I'm rarely in Georgetown so a package is useless to me.
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May 2023 by Manolo Millions B.
Im surprised to see so many negative reviews. Ive used this car wash a few months ago and was impressed. I was just browsing because I forgot how much I paid...All towels were available and clean when I went. It was pretty great actually. Vacuums worked, I got the ceramic coat package and was satisfied. It is not a detail shop, but for a drive thru car wash it impressed me...and I have detailed cars for a living when younger.
