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January 2024 by Eleanor Heimbaugh
This place is outstanding. Quick and competent service! Keep up the good work!
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January 2024 by rachael footland
We came in today worried about our oil level. Mason helped us and explained what was going on and what needed to be fixed. He was awesome to work with. We will always use this location for our oil changes after the great customer service and kindness we were shown
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January 2024 by james Lester
Spilled oil on my engine. Smoked under my hood. Took me along time to clean up. Suction method is not as good as bottom oil drain. Not pleased with my 70 dollar experience.
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December 2023 by Kevin Gilbert
Last oil change 4-4-23. Nice people to talk with. Did what I paid for. Excellent.
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November 2023 by Bobby Carnes
First time customer. I had a very professional experience. Outstanding customer service across the board. Kudos to the Valvoline team at this location.
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November 2023 by Ron Duncan
Absolutely the best place I've got my oil changed. They are very thorough and quick. I was in and out of there in less than 10 minutes! Good team at this location!Service: Oil change
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November 2023 by Lawrence Wright
Didn't put my splash shield back in place with the fasteners. Front of the splash shield flipped down on the highway and had to use a cell phone charging cable to tie it back up on my 2017 civic.
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October 2023 by Vivid Vanlife
Every time I come here they take such great care of my vehicle! I drive from Lexington to Cincinnati 2x weekly & I always come to this specific location because of the amazing job they do. I never wait longer than 10 min and I’m always in and out within 7-15 min. They are like the dream team and I will never go anywhere else. David helped me today and his customer service skills along with his knowledge of vehicles was extremely helpful and I will definitely be back!! Thanks again!!
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October 2023 by Jake Allen
Great staff, made things right with my vehicle after a different location had messed it up I wish this one was closer to my house I would go here more, won't be going back to the 127 location in Frankfort
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August 2023 by Mike B
I've always had a good experience at Valvoline Oil Change, at Georgetown and other locations.
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August 2023 by Garrett C
Always have a good experience here.
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August 2023 by DanDan Centres
Wow! The employees here really go out of their way to be helpful! I brought in my hubby's car for an oil change and they even helped change a light we didn't know was out! They made sure to show me the oil after it was changed, and even topped off fluids for his Jeep!Everyone was friendly and professional, and I'll definitely be coming back to get my oil changed here as well! Thanks, fellas! :)
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June 2023 by Jennifer Brewster
I no longer trust this location. I’ve debated for a few weeks about whether to post about this situation, but I don’t want others to experience what I did. I had been to this location a few times for an oil change and admittedly did not have any issues other than it taking considerably longer than what they say.On 5/16, I went in for my oil change and it was recommended to me to have my rear differentials serviced. Against my better judgement I agreed since finding time for car maintenance is difficult for me. In the process of the service, the drain plug was damaged rendering my car undrivable. I was informed that my car would need to be towed to a local auto shop for repairs as they did not have the necessary tools to fix it themselves.Now mistakes happen, but it was how the issue was handled that created the most stress. The young staff knew how to make arrangements for the repairs but did not know how to address me, the customer. I chose this location because it was near work, but I do not live locally - in fact I live 45 minutes away. The staff was kind but eager to finish out their day and I was left stranded for over an hour while I tried to find my own transportation. I ultimately had to call my boss to come get me when I couldn’t reach my husband as the shop was closing. As they closed, I was asked to step outside to wait. I admit the young staff meant well, they just did not know how to handle the situation. Their plan was to find me transportation after they finished their end of day tasks - which would have meant me being stranded for almost 2 hrs at the point.Worse than that, communication with the manager was terrible, not once did they reach out to me to keep me updated about progress with my car. I had to call them myself each time. I tried to be patient and waited until the end of the day each time to give them a chance to call me first.Ultimately, it took four days for my car to get fixed. No effort was made to help accommodate my lack of transportation for those four days. On the fourth day (a Friday) I called around 4:15 pm to check on the status of my car. Only then, the manager reached out to the auto shop to check himself. I was called a little after 4:30 and told that if I could make it to the auto shop before they closed at 5:00 then I could pick up my car. Thankfully, my office was close enough and kind enough to let me go, otherwise, it would have had to wait for them to open again on Monday.Overall, mistakes happen, but this location handled the situation terribly. For compensation, I was offered a free oil change, but I no longer trust them and will not be back.
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June 2023 by Saul Rivas
Fast and effective service.Wasn't too busy during early morning hours.Service: Oil change
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May 2023 by Rick Dude
The techs here are amazing. They took care of my vehicle with a smile. I'll definitely return for any further maintenance
