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November 2023 by Dillon DiOrio
Answered all of my questions and went beyond standard service! Had some phone issues and they helped me step by step through it explaining everything!
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November 2023 by Jesus A.
Worst service ever, didn't even try to get into my account to see if I was able to get the iPad they supposed to have
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September 2023 by Carolyn Lancaster
Charles was very knowledgeable and patient with me
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August 2023 by Jayme F.
Walked in and was ignored, and waited at least 30 minutes while worker just chatted with another couple.
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August 2023 by Dylan Watson
John was very professional and courteous while making sure I got everything I needed taken care of. 10/10
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May 2023 by Richard Mancini
Charlie took the time to review some special offers which ultimately did not work for us but he was very professional.
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January 2023 by Brooke Bradford
The victra store in Georgetown KY is an awesome place to shop for a new phone and Travis is a top notch representative to help you determine what your smart phone needs are and to find a way to fulfill them. My experience was excellent and my husband and I will return to the Viçtra store in Georgetown KY when he is ready to replace his smart phone. We left there with a new pixel smart phone for me and a new friend in Travis. Thanks Victra and Travis for such a wonderful experience!
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July 2022 by Ryan David
Only 1 person working, be prepared to wait, there is no multitasking. You just have to painstakingly wait without any acknowledgment or haste on the employees part. I waited literally an hour for an online pick up order. I was told I am not the account manager….even though I am. So, I logged into Verizon and showed him my name under account managers, it didn’t matter and I left without getting the phone….that I already paid for.
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July 2022 by Ryan D.
1 person working, waited an hour to pick up a phone only to be told I am not the account manager. So, I logged into Verizon and showed him my name under account managers. I wasn't allowed to pick up a phone that I paid for. I can't remember the last time I felt the need to leave a business a bad review
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July 2022 by Tom Skeens
Placing an order online was super easy and pickup at the store was seamless. The salesman who assisted us was very kind and knowledgeable. We will definitely be using this store for our future Verizon needs. Thanks so much!
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May 2022 by Bethany Ehlers
I walked into the store looking for the possibility of internet service and a thought of a smaller phone. Zachary helped myself and my son whom I had to leave and go pick up in so many amazing ways. He was kind. Patient. Understanding. Knowledgeable. He also stayed late just to make sure everything was transferring ok all while making good conversation making nothing awkward or weird. I highly recommend going in to see him. He was amazing. Thank you Zack, we will be back for all our cell phone needs ;)
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April 2022 by David Hayes
I found out that my one talk app was not receiving texts. My business utilizes texts heavily. The normal Verizon help desk wanted me to Uninstall and reinstall the one talk app which would lose all texts and contacts in the app which was unacceptable.I decided to go to the Georgetown Verizon store by Kroger. After telling Payton, Zach, Jarrod, and Chris, and running through thier level of troubleshooting, they connected me with a one talk specialist (Justin). After doing some troubleshooting, Justin came up with a workable solution that saves my contacts and will prevent future issues like the one I was experiening.Thank you Payton, Jarrod, Zach, Chris, and Justin for solving my problem. A special thanks to Chris who allowed me to use his personal phone as a resource during the troubleshooting with Justin.I can say without a doubt, that without all of thier help, I would have been up a certain creek without a paddle.
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March 2022 by Sidney DeHaan
Payton and Jared are so kind, informative and made sure I knew the ins and outs of everything before I signed and walked out the store. They were efficient with their time and they got me exactly what I was interested in. No matter what you need regarding your phone, even if you’re walking in with just a question these guys are very patient and will have you feeling confident in your decision.
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March 2022 by Donna Brewer
Zach and Payton went above and beyond to help with my mom's phone activation issue. Their kindness and diligence did not go unnoticed and I have told others about the excellent service.
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March 2022 by Jessica C.
Fantastic staff. Went above and beyond to solve problem connecting my new phone. 10/10 would recommend!
