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October 2023 by carla arthur
They never answer the phone. They continue to refill my son’s medication with generic but Dr has made it clear on this particular refill that he needs to use the name brand. This usually causes him to miss his medication even though It gets called in days ahead of time. I would not recommend using the Georgetown Ky store. My son has missed 4 days of medication because they didn’t have it. Then they filled it with the generic that he can’t take. He called it in almost two weeks ago. There is no excuse for this!
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October 2023 by Beverly Parker-Swinford
To say I was disappointed is an u derstatement. Set an appointment online for covid and flu shots for 2:45 pm we exited store at 5. This store is disgustingly dirty. Not again will we use this store in Georgetown.
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September 2023 by K W.
Store # 12075 On Friday, September 15, 2023, I went to the pharmacy to pick up a prescription. It was actually 1:28 PM. Their posted lunch time is 1:30. Although I was not standing AT the window, I WAS standing at the "wait here for service" sign. The employee finished up with the customer at the counter, and then promptly closed the barricade without a word, leaving me standing there. What kind of service is that? I believe it's time for a little more employee training and probably time for Walgreens to show their apprciation for their workers; if store employees are so little concerned with serving customers, and so very concerned with a having their lunch break, they are most certainly feeling no obligation to their employer. To add just a little insult to injury, I went to the store again today, at around 8:45 this morning. Checking the website first, I was informed that the pharmacy was open. When I went in, the shutter at the pharmacy was down, and the sign said that they open at 9. This is just the most recent example of the less than stellar service I've received from Walgreen's over the years (all concerning the pharmacy). There are other pharmacies in town.......
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August 2023 by Christopher Gast
I like this store for its cleanliness and ease of navigation. But the pharmacy... Walgreen's corporate should be on this like underwear.This pharmacy is perplexing... most of the staff I've dealt with have been at least personable, but they don't make the decisions. Time on the prescriptions is geologic, which is entirely unacceptable. I always just assume that there will be some kind of holdup.It feels like 1979 all over again... go inside the pharmacy, probably wait in a small line, ask about the issue, get a roundabout time it will be ready, leave the pharmacy, come back later or the next day. Or next week. Archaic. Gimme a break, Walgreen's. You're a nationwide chain. Get it together!This is disregarding your customers, who are your source of money. We need more options in Georgetown. This Walgreen's will go the way of our CVS soon. Sad.
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August 2023 by Sarah Byres
The pharmacy doesn’t answer the phone. They keep you on hold for about 20 minutes then hang up. If you need to talk to them you have to drive to the store. Would not recommend!
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August 2023 by Mike Marshall
Never have common meds in stock.I had two refills left on one med and they still made me call my Dr. before they would fill. Employs at drive thru are very rude!I’m in the process of changing pharmacies.
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July 2023 by Casey Carper
This used to be the best pharmacy in Georgetown and is now the worst. They will let you set on the phone for 30 minutes only to disconnect the call probably because they get in trouble for call times. Also they never have your prescription ready when supposed to. It's sad because before covid this was a great pharmacy. I would suggest taking your business elsewhere!!!
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June 2023 by Jennifer Mills
It’s almost impossible to speak to someone. Always 3 callers ahead. Not many people have 15 minutes to speak to someone to just check on a their medication. If your going to buy small town businesses (J&L and hometown) be prepared for the business.
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June 2023 by Michael Harris
I have never in my life experienced such a horrible place to obtain prescriptions. I would stand a better chance of getting meds in Bagdhad. Just called and was on hold for 30 minutes, and phone disconnected. The only way to talk to a person is to drive to the store. I was a Hometown customer and transferred to this joint. Great transition plan too BTW. I have to get my doctor to renew every FN prescription even if there were refills on them. I wonder if the doctor that needs to send the refills to the pharmacy can even do that. I wonder if the doctor is sitting on hold for 30 minutes and getting disconnected. As soon as I can find the time I will be transferring every prescription I have to Lexington KY where I work so I don't have to deal with the pathetic pharmacy options in Georgetown KY. So sad, and additional proof that I am personally witnessing the decay of modern society.
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June 2023 by William Browning
Sent here when hometown bought out. I only hope that all their employees are not rude like the first one I got. Unbelievable the attitude on her. If this happens again, I guess I'll try Walmart or CVS. Sure do miss hometown. They were great ?.
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June 2023 by Missy Adams
So this Walgreens took over customers for a local pharmacy that closed and what a joke that is. They can’t take care of the customers they have already. I had left Walgreens to use the local pharmacy that closed and now my prescriptions have been sent back to Walgreens and it’s like pulling teeth to get my prescriptions filled. Calling the store is pointless because nobody answers and it takes 3 trips to the store to get 1 prescription filled. Time to look for a new pharmacy AGAIN!
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June 2023 by Deb Vantreese
Until they hire a lot more help in the pharmacy your best bet is to go elsewhere. Staff is obviously frazzled and working as hard as they can. But management is a joke for not getting ahead of this fiasco. It’s frustrating and somewhat dangerous not to be able to get needed meds.
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June 2023 by Sherri Honican
The worst Pharmacy they tell you the insurance will not pay for nicotine patches you can buy them not true go to any other pharmacy and magically they pay for the patches they are just as bad about inhaler giving the cheapest and worst ones instead of the one the Doctor prescribed they are crooks and liars
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April 2023 by Lady Arilyia
Transferred here after several horrible experiences with CVS. As soon as I came in to ask if they had one of my scrips that CVS said was on backorder without any estimate of when to expect it, they not only had it. They got all my scrips from CVS that day. (CVS ASKED me to have Kroger transfer my scripts over in January, when my insurance changed.) Walgreens pharmacy staff has been nothing but kind and professional with me, answering any questions, including trying to figure out why my insurance won't cover 2 very basic prescriptions I've been on for years.
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February 2023 by Nancy
Every pharmacy is bad now. At least they kind of answer the phone.Usually my meds are out of stock or not ready days after the doctor calls them in. The app is pointless as it will say your meds are on hold if they are not. I always call before I go as I was told one time you had to come in to pick up your meds, then they would fill it. lol What is that about. If my doctor calls in an RX i expect it that day. Pharmacies used to be much more efficient and you could get your meds right after you left the office!Kroger was worse and transfering your RX takes forever and is such a hassle.