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February 2024 by Ashley Hollis
This Walgreens is pitiful.First time here was told I had no prescriptions. Went to my doctor my doctor prove she sent in rx. When I got back to Walgreens I was told they couldn't find the sent prescription because someone was in exhale and they have no idea who it is so they don't know when they can get it off.I have been three or four times each time is a hour or two wait. Drive through is never open. What If I couldn't make it in the store and that was why I choose Walgreens
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February 2024 by Crystal Davis
I would give them a zero if I could! Never have help always out of medication and the wait time is ridiculous!
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January 2024 by Jon Thompson
Worst place to get prescription filled never ready .
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January 2024 by David Wright
Pick up the damn phone!! My insurance is forcing me to use this pharmacy and they NEVER pick up.
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December 2023 by Karen Borders
Save your time !!! Do not go there. Terrible customer service!! Ridiculous. What a joke !!
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December 2023 by Joshua McKee
Always have problems getting my prescriptions here, today was the last straw and I'll be changing my default location elsewhere.
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October 2023 by Rachel loves Jesus
Do not believe these store hours! They will see you coming and lock the door 5-10mins early for 1. For 2, they bought hometown pharmacy & j&L both and I've had NOTHING BUT TROUBLE EVER SINCE! The male pharmacist is RUDE with customers. So is the blonde female pharmacist. It's RIDICULOUS! The pharmacy is INCOMPETENT and the app is INACCURATE! WHEN OR IF I EVER HAVE ANYTHING NICE TO SAY ILL COME BACK, but I expect this pharmacy to kill somebody someday soon if they haven't already and that's no joke! Talk about FED UP!!!!!!! I'd rate zero or minus 500 if I could as their star rating!
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September 2023 by carla arthur
They never answer the phone. They continue to refill my son’s medication with generic but Dr has made it clear on this particular refill that he needs to use the name brand. This usually causes him to miss his medication even though It gets called in days ahead of time. I would not recommend using the Georgetown Ky store. My son has missed 4 days of medication because they didn’t have it. Then they filled it with the generic that he can’t take. He called it in almost two weeks ago. There is no excuse for this!
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September 2023 by Beverly Parker-Swinford
To say I was disappointed is an u derstatement. Set an appointment online for covid and flu shots for 2:45 pm we exited store at 5. This store is disgustingly dirty. Not again will we use this store in Georgetown.
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September 2023 by Christopher Gast
I like this store for its cleanliness and ease of navigation. But the pharmacy... Walgreen's corporate should be on this like underwear.This pharmacy is perplexing... most of the staff I've dealt with have been at least personable, but they don't make the decisions. Time on the prescriptions is geologic, which is entirely unacceptable. I always just assume that there will be some kind of holdup.It feels like 1979 all over again... go inside the pharmacy, probably wait in a small line, ask about the issue, get a roundabout time it will be ready, leave the pharmacy, come back later or the next day. Or next week. Archaic. Gimme a break, Walgreen's. You're a nationwide chain. Get it together!This is disregarding your customers, who are your source of money. We need more options in Georgetown. This Walgreen's will go the way of our CVS soon. Sad.
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August 2023 by Sarah Byres
The pharmacy doesn’t answer the phone. They keep you on hold for about 20 minutes then hang up. If you need to talk to them you have to drive to the store. Would not recommend!
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July 2023 by Mike Marshall
Never have common meds in stock.I had two refills left on one med and they still made me call my Dr. before they would fill. Employs at drive thru are very rude!I’m in the process of changing pharmacies.
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July 2023 by Michael Harris
I have never in my life experienced such a horrible place to obtain prescriptions. I would stand a better chance of getting meds in Bagdhad. Just called and was on hold for 30 minutes, and phone disconnected. The only way to talk to a person is to drive to the store. I was a Hometown customer and transferred to this joint. Great transition plan too BTW. I have to get my doctor to renew every FN prescription even if there were refills on them. I wonder if the doctor that needs to send the refills to the pharmacy can even do that. I wonder if the doctor is sitting on hold for 30 minutes and getting disconnected. As soon as I can find the time I will be transferring every prescription I have to Lexington KY where I work so I don't have to deal with the pathetic pharmacy options in Georgetown KY. So sad, and additional proof that I am personally witnessing the decay of modern society.
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July 2023 by Casey Carper
This used to be the best pharmacy in Georgetown and is now the worst. They will let you set on the phone for 30 minutes only to disconnect the call probably because they get in trouble for call times. Also they never have your prescription ready when supposed to. It's sad because before covid this was a great pharmacy. I would suggest taking your business elsewhere!!!
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July 2023 by William Browning
Sent here when hometown bought out. I only hope that all their employees are not rude like the first one I got. Unbelievable the attitude on her. If this happens again, I guess I'll try Walmart or CVS. Sure do miss hometown. They were great ?.
