United Propane Gas (Glasgow, KY)

Propane
Hours: Mammoth Propane, a subsidiary of United Propane Gas (UPG), has been delivering efficient propane gas and heating services to industrial, commercial, agricultural, and residential users for over 65 years. UPG's mission is to provide reliable propane service with unparalleled customer service and safety, serving communities with the utmost professionalism and concern for its customers. Customers have praised the company's fast and friendly service, with specific mention of Ashley Lawson, a sales representative who is described as incredibly helpful, responsive, and efficient. Customers appreciate her excellent communication and attention to their needs, including informing them about price specials to help them save money. While some customers have had positive experiences, others have reported issues with Mammoth Propane's service, particularly regarding changes in management and policies. One customer experienced difficulties with summer fill-ups and was charged a low-usage fee, which they felt was unfair during a time of high inflation. The customer expressed frustration with the company's focus on profits over customer service. Despite these concerns, another customer, Lisa C., had a positive experience with Mammoth Propane's American Propane Gas division. They appreciated the installation of gas lines and the discount offered as a first-time customer, as well as the ability to make monthly advance payments to manage their expenses. Overall, Mammoth Propane's reputation appears to be a mix of positive and negative experiences, with the company's focus on customer service and community involvement being both praised and criticized by its customers.

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1. Glasgow, Kentucky