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October 2022 by GREATIMPROVEMENT
Great service as always.
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July 2021 by William Jones
Worst experience ever. Had a reservation at 10AM. Spoke to the owner the day before confirming the reservation details and additional purchases (dolly, rope, etc.). We couldn't pick up the truck until the afternoon, but the owner decided (without communicating anything to me) to rent the truck out instead. No call or email, despite our GUARANTEED reservation. Extremely shady practices. Wouldn't recommend ever using this U-Haul dealer.
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November 2020 by jeff bailey
Always dependable
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August 2020 by Nicole B.
This was not a pleasant experience. The attendant was totally overwhelmed and over it. He was not rude or anything but the lack of customer service and knowledge was frustrating.This was a very hot day and I knew we had to wait in line so I was fine. However, since this is just a garage it was hot inside. He took our information and did all the computer stuff, but did not give us any paperwork. No receipt, No insurance info, nothing! It wasn't even sent to the phone. But the real kicker is we had to search for the vehicle. The attendant only had a rough idea where the van was parked?!?!? I may use Uhaul again maybe if I do it will not be this location.
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May 2020 by George Hersch
I needed a truck for 2 hours to move new furniture from Costco to my house in Prospect. Paul was very helpful and professional through the transaction.
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February 2020 by Rick B.
Let me count the ways this place sucks. 1. Yells through window at other customers while serving you.2. Literal mummble rapper. 3. Unorganized 4. Doesn't even know what you reserved to rent. I should have Ubered the furniture.
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February 2020 by Peter L.
I can corroborate all of the negative reviews here. Rude staff, terrible service, and they take forever. Don't try to rent a truck after hours, they won't give it to you.
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October 2019 by Giuli P.
DO NOT GO HERE. Extremely rude staff. Showed up for an 8:30am reservation, my van was stuck to the very back of their lot and they refused to help me in any way until 9am. Avoid at ALL COSTS. Complete waste of time and money.
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September 2019 by Jen M.
if i could give this place 0 stars i would. we booked our uhaul months in advance and paid in full - got to the place day of our move and they gave our truck to the person in front of us in line, they didn't have anymore trucks and didn't care at all that we were left stranded - so steer clear of this joint and of uhaul in general. apparently uhaul does not actually guarantee anything - even if paid in full! on top of all of this stress, the guys at the shop could not have been ruder
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December 2018 by Christy G.
This is literally the worst experience I have had with any kind of business. We rented a U-Haul truck which after we checked out they realized they couldn't find the keys for. So we waited over 2hrs while they looked for keys. Avoid renting here at all costs.
