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March 2024 by Disappointed
We were seated in a small room with a table of 10 or 15 right near us and they were loud at times. The table we were seated at had a very wide board under the table top. If I tried to put the lower part of my leg at a right angle to the upper part, I would raise my end of the table. I had to sit throughout the whole meal with my legs either stretched out or bent under the chair. It was very uncomfortable. The "butter spread" and strawberry butter tasted more like grease than a real butter. The pot pie soup shrimp were good.
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March 2024 by
Wednesday of last week, I made a reservation for Sunday for a party of ten. Saturday night we had 4 more people wish to join our party so I called Sunday morning to see if they could add 4 more people to the reservation. The girl on the phone said they can accommodate. Upon arrival later in the day i went up to check in and told them I had a party of 14, the girl looked at me like I was stupid, I explained the situation and she said after a long pause. We can do that but let's not make a habit of it. I clearly called to adjust the reservation and if you couldn't accommodate just tell me on the phone when I called and I would've perfectly accepted that answer. Food was great, just didn't appreciate the rude response
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March 2024 by
We went for our 30th Wedding Anniversary.The food was very good. The service was good. The only complaint I have was that our anniversary was not recognized with everyone else's announced throughout the evening. We also did not receive our dessert for it as well. That said we will visit again in the future.
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March 2024 by CarlyN
We drive 2 hours just to go to Patti's on special occasions. We love the atmosphere as much as the food. This time the service was above and beyond, as I had lost a gold bracelet and mentioned it to the bus boy. Apparently they found the bracelet, looked up my reservation and found my number to call me and let me know! And shipping it to me! So thankful for gems like Patti's!
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March 2024 by Laura H.
The food was good. The service was poor. The waitress had an attitude right off the bat. I was there with a group of friends, and we went there because they had a reasonably priced black kettle special, or something like that, for Halloween. The prices were advertised as good through October 31. (I rarely eat there because it is very expensive in my opinion.) I ordered one of the special priced meals, and the waitress immediately snapped that they didn't have that deal anymore. I asked her, wasn't it good thru the 31st? She said yeah, but we're not honoring those prices. I was very surprised, as I've never seen an establishment do a "bait and switch" like that in a very long time. I was also very surprised at her snippy attitude, but I guess she'd caught a lot of flack from unhappy customers! It really left a very bad impression that Patti's Restaurant would advertise a special and then not honor it, with no explanation. I asked the reason but she wouldn't answer my question. I don't plan on going there again.
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March 2024 by KathleenW
We ordered 2 Beef Oscars, one was medium rare , the other was rare. This was in addition to 3 other adult orders and one child order. The medium rare was beautifully cooked however had bacon wrapped around it (not in description) so the person that ordered that only had two bites and brought home as they do not like the taste of bacon on their food. This we did not mention to server as it was fine. The rare one came out white in color. It took 15 minutes to get waitress's attention to alert her. Finally ordered a Ribeye Loin in lieu of the Beef Oscar and the manager brought out about 35 minutes later. We asked her to stay until we cut it open. She apologized and said she agreed that the last steak was not well. By the time the 2nd meal came the rest of the table had all their food wrapped up so we just asked for a box for the new one. We ordered two deserts to go as well. Total bill was $391.73 and they were very proud they gave us a $7.00 piece of cake for free for our trouble. I really felt that was such an ingenuine response to our loss of a meal with family we had not seen in a long time. That was a whole lot of hard earned money to spend to not receive what we ordered and given a penny for our troubles.
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March 2024 by
I have always loved Patti's. I live 12 hours from Patti's but anytime I travel to different destinations, I make it a priority to stop. Overall the food is always really good especially the steaks. We have to make reservations now. You can't just walk in anymore. I understand that they are busy and do not have time for walk-ins, but for somebody who is driving out of state, many hours to eat here it's hard to pinpoint a time to dine in. I know they may not be a solution to get around that. Lastly Terri the Co-CEO that is at the desk. Every time we come in, has always been a very rude, disgruntled lady to her staff and to paying customers.
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March 2024 by PatrickG
Service was fast and accurate our waitress Toni was definitely on it.No complaints,Thank You all it takes a team effort to run any business successfully especially such a public place like restaurants
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February 2024 by TeenaC
We had driven 4 hours to celebrate a birthday. We arrived a little early but were seated almost immediately. Sofia was an amazing waitress. She made our birthday girl feel very special. Your food was “The Best” as always. We can't wait to visit again!
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February 2024 by K D.
The atmosphere is very 1970s time warp, but we found it oddly charming. The food was meh. My husbad had the gigantic porkchop, and it was tender, juicy, and delicious. However, the mashed potatoes tasted instant, which was disappointing. The flower pot bread was fluffy, yeasty, and delicious, which made for a major $14,00 disappointment when we baked our takehome souvenir flowerpot bread, and it was a dense cake bread. I had a salad and 1/2 sandwich with homemade chips, and it was all delicious but a grossly oversized portion. We split a slice of chocolate pie, which was basic once the grotesquely abundant meringue was removed. The food overall was average, the portions are grossly oversized, and the service was adequate. We enjoyed the shopping and sightseeing in this pretty little area, and if we pass through again, we will definitely stop again. If I could rate 1/2 stars it would be 3.5
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February 2024 by TeresaT
Amazing meal with an awesome atmosphere. We enjoyed everything about our visit their. Good job to all your employees. Couldn't have been better. Please don't change a thing.
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February 2024 by ronh
Be careful if you're a party if 2. You'll be wedged in between large parties. The other tables were right on top of me. No option was offered for better seating. Take it or leave it. It's akin to having a morbidly obese person sit next to you on an airplane and they take up half your seat that you paid for.
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February 2024 by JamedW
Excellent experience. We had a celebration party. When making reservations online I did not see the 30.00 fee to bring in a cake. The cake was costly so we felt cornered to pay the 30.00 for the cake. We were shocked and disappointed. Besides that the service and food were impeccable.
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February 2024 by DustinC
I wouldn't know what the food was valued at because my waitress got our drinks and never came back to our table me and my wife drove 2 hours to sit and wait for 40 min before we got up and left the restaurant....ruined my experience me and my wife won't be coming back
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February 2024 by AmberB
All menu choices are amazing! We had the Ella Mae's chicken, Don's chicken, Prime Rib, 1” Pork chop and the ribeye. Each were perfect! You cannot go wrong at Patti's.
