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October 2025 by Yvonne Everman
Ferrell is always ready to do whatever is necessary to keep us warm. Their service is great without any problems. More companies should operate as they do.
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March 2025 by timmy moore
Delivered on time what else could you ask for.
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March 2025 by Lanetta Lowe
We've always received our order in a timely manner, weather pending. Everyone is always courteous in customer service.
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January 2025 by Cindy Schulz
We ordered propane on January 6, 2025 and still have not received a delivery as of January 20, 2025. There was a snow storm but the roads were fine a few days later. We have called multiple times with promises of coming as soon as possible. It's now below 10% full.
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March 2024 by Nik Mabry
Garbage. Trash. Horrendous. Unethical business practices. Impossible to speak to a real, local human on the phone. Zero stars. Charged $100+ for work they were not asked to do (and we didn’t agree to) and left my family without heat for three weeks in the dead of winter because they forgot to turn the gas back on before they left and could make time to come back. Made excuses about how a repair needed to be made and only one person (who was booked solid, of course) could do the job. Finally found someone on my own to take a look — it just needed to be turned on. Save yourself the trouble and do business elsewhere.
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February 2024 by Tommy Wilson
This company is pitiful, my elderly parents have been without propane for over a week still no definite answer when they will get their prone filled, its mid January in Kentucky right now and they are having to go without because the company claims they have no drivers,pitiful excuse for a company.as far as im concerned they can ingest a satchel full of richards
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December 2023 by Jessica Friddle
Only giving it ONE star because giving it ZERO stars isn't an option. Worst service I've ever experienced from any company- EVER. Placed an order for propane over two weeks ago. Account showed "out for delivery" four different days but it never showed up. Placed numerous calls, only to be promised a call back but of course never received a call back. Still no propane. Non-stop issues with this company even though our account is always paid and we always order our propane way in advance.
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October 2023 by mick miller
bottom line is Ferrelll is a dollar higher per gallon than any of the other competitors - i waited too late in the year to change but wil take care of it come spring
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December 2022 by Judy Roberts
they will not deliver when they say they will and last year did without a month used my electric stove oven because they wouldn't come ordered and paid for Nov 25 supposed to have been delivered by 12-2 now they can't find the order
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August 2022 by Diane Schroeder
Ferrell Gas went above and beyond to help us get our new service when the other gas companies weren't interested. They all said they were only making deliveries to existing customers. They weren't hooking up new customers. We are very thankful Ferrell Gas was there when we needed them.
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September 2021 by Cindy Osborne
This is mostly for the Ferrelgas business as a whole. After I began seeing propane prices so high, as well as all the fees they were charging, I started looking into other companies. It turns out, Ferrelgas is the only one that sees the need to charge us the majority of these fees and higher prices. They charge their customers unnecessary fees and don’t lower prices during the summer months to a comparable rate as other companies do to allow us to fill our tanks and save some money versus the winter prices. Also, other companies don’t charge a tank rental/lease fee for using their tank. So, of course, we decided to switch companies. Here is the part that is for the Grayson branch. I called them, paid my balance in full, and requested my tanks (we have two households) be picked up. 3 weeks later, and two more phone calls requesting my tanks be picked up, they still had not picked up the tanks. I could not put off allowing our new company to set our new tanks so the new company had to move Ferrell’s tanks out of the way so set the new tanks. Ferrell finally came and got their tanks but the time it took added to the high prices and unnecessary fees really reflects on their bad customer service and concern for their customers.
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February 2021 by Dana Elizabeth Vasquez
we called on 2/23/2021 about our propane. The woman who answered the phone was extremely rude, unprofessional and hung up on my husband. He called back, asked to speak to a manager and was hung up on again. what's the deal, does this company just hire everyones rude nieces or something? How do people with no people skills whatsoever end up answering the phones and being the customers 1st point of contact. Were waiting for management to call us back.
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February 2021 by Debbi Rowe Arnett
This is the worst gas company I have ever dealt with and won’t be doing business with them anymore in aug of last year ordered my gas almost 2 months later it was delivered after I had to call back once and was told no one ever scheduled it ok I understand mistakes happen I ran out of gas called and ordered more was promised by the 18th it would be here called on the 18th we was in the middle of ice/snow storm I have two small children out of gas told the person who answered
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January 2019 by Johnnyboy203
Ferrellgas got my propane installed in a timely and professional manner. Would of had to wait months for other companies to bring me a tank and run the line but Ferrellgas took only 3 weeks. Would recommend them to others.
