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October 2023 by Jonathan Chapman
Wish I could give them zero stars. They treat everyone like criminals out to steal them blind. They will follow you around and peak around corners just watching every move you make. It gets really annoying and is literally the only store I’ve ever been to in my life like this. Their prices are not cheap and are overpriced most of the time. I honestly don’t know how they stay in business between the prices and the way they watch and spy on you while you’re just trying to shop around. It is ridiculous. I honestly hate seeing small business shutting down but I would gladly love to see this one close or at least get under different management and learn how to treat a paying customer without lurking around corners and spying on you.
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October 2023 by Walter
Friendly Family Focused Great selection and services at great cost
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August 2023 by Robert Nuckles
The help was very prompt and friendly; but their prices are outrageous.....I bought my new shoes from a shoe store in Ashland Kentucky instead and saved money, even though I had to drive 30 extra miles.
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August 2023 by GLENN ADKINS
GOOD PRODUCTS. Enjoy shopping there. They are helpful.
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May 2023 by Joseph Alexander
Always super helpful and friendly
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April 2023 by Matt Nelson
They have a great selection of footwear
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March 2023 by Jessica Kiser
Very much all together the best place for a little bit of everything. Nice selection of shoes, sandals, boots an clothing also FR work wear. Along with belts buckles, purses and southern wear. Good friendly helpful workers & staff. Very well with greetings each customer making you feel like your presence does matter. Good prices. An awesome warranty the family place to be
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March 2023 by Holly Littleton
I live in Ohio. But have family in Grayson. Every time I come down for a visit, I have to stop in. On this trip I bought 4 pairs of shoes! Very friendly staff.
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December 2022 by HR23
Has a decent stock of shoes and boots. Also has a decent selection of clothes.
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October 2022 by Bailee N. Cordle
Greedy!! Do not stand behind their products!
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July 2022 by Tasha Muncy-Stanley
customer service and promises need to be better and stuck to!
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July 2022 by Michael Blackburn
I bought a pair of boots and I was told if I wore them they would stretch to my foot. I wore them for about a week trying to give them a chance and when I took them to tell them that they didn’t do like they said they acted like I was stupid and told me they couldn’t do anything about it. After they told me 3 or more times they would stretch before I bought them.
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June 2022 by Weston Whitt
I've shopped there all my life. Recently bought a pair of work boots, salesman told me they have warranty on all their boots so I bought them, brought back 3 months later and they were falling apart! same salesman told me I can't get a warranty, and was telling me how I "ripped" my boots at work, like he was there watching me. I will never spend another dime here
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April 2022 by Jeremy Ratcliff
I had bought a pair of Thorogood boots and had issues with the right boot being much smaller than the right. I returned them to James Family Outfitters even after being worn, they was beyond helpful. I will be buying all my boots from there and highly recommend going to James Family Outfitters just for the great customer service.
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January 2022 by Sheree McGinnis
My husband took his new western hat to be stretched a little and the man ruined the shape of it. He totally failed.
