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October 2023 by Mit M.
Not happy they mandate an accessory charge of $998. $499 for protective coating and $499 for vin etching. Total rip-off If you read the web these charges are bogus and just bloat profit. We found a better place to buy where the doc fee was $299 vs $699 and no bogus fees. Not a great experience.
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April 2023 by Michael Reed
I'm never going back.Pure Country Chrysler Dodge Jeep RAM is the sort of place that will keep spending your money on replacing parts without taking the time to troubleshoot an issue.My Durango was running rough and while on the Interstate suddenly cut off. It magically restarted and I took it in to them to check. They charged me a boatload of cash for a computer replacement, and it would not start when they said it was ready.Another round trip to pick it up and it still ran rough but I was out of money. It also developed a tick in the passenger side door controls not opening the windows. It was as if I had a short.Next time I drove it, I lost the headlights and the 12v plug in the dash, and it was still rough so I took it back. They told me both bulbs had blown, a fuse had gone and blamed the battery (which goes dead every 24 hours and forces me to recharge it to start) charged me 650 for a battery, fuse, and bulbs and the dash started blinking on the way home. Swore to me it was fine, they had checked grounds, it had no shorts, etc.They lied.It still sits, new battery will not stay charged. I'm thinking about selling it because I am not sure it will make it to competent mechanic.
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April 2022 by Kayla Fugitt
Me and my husband went in to try to buy a vehicle. I had spoke to Jenny before we had went and she had got us pre-approved for a vehicle she knew what our budget was and what we could pay a month and we was told that they had a equinox that would be in our budget so we drove down from West Liberty when we got there somehow it was going to be close to $600 a month for the car payment so instead of getting that one we go and try 2015 Equinox and even for that one they was wanting $511 a month. We give them an offer on the 2020 Equinox and Jenny looked at us like we was crazy and wasn't very friendly so we walked out and went somewhere else and got a nicer newer vehicle for $100 less on the month.Jenny called me last Monday and told me they had vehicles in our budget (but thats what she told us the first time we tried to deal with them!!) but I told her no that I bought from some where else that actually worked with us and hung the phone up.
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April 2022 by Michael Mc David
I will never go back there again. Very poor service for 6 months they worked on my truck. It went Into there shop for a bad fuel pump. 6 months later amd 3 thousand dollars worth of parts and labor. I go and pick my truck up drive it home parked it for 3 to 4 days never got back I. It. I go to start my truc for work and it wouldn't start. So I call pure country ask them to fix my truck free of charge. I was told no I would haft to pay again to have it looked at.
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April 2022 by Darrell Shope
I told Stacy about my credit she came back out with what they could do and was very helpful when I couldn't get a car anywhere new and used cars there and several to choose from good place and good people
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March 2022 by Carolyn Sizemore
Outstanding business. Great service department!! Fixed our vehicle in a little over 24 hours. Ford dealer where we live had it for 3 days before even diagnosing the problem. Local dealer has lost our business. Also, Pure Country’s quote for the work done was considerably less. We will be doing all our business with Pure Country Auto!!
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March 2022 by Joseph Blankenship
Bought a used truck from them. The next day the truck unfortunately broke down. They came and picked it up. Looked it over, got the parts ordered and gave me a loaner truck till it was fixed. Mike my salesman has been great. They took care of me. My experience has been great for an unfortunate circumstance.
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February 2022 by Mackenzie Meade
They are very kind and make sure they find the perfect vehicle for you! Mike young is awesome!
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November 2021 by Lesley castle
Nice place and workers. They just can't get parts in to fix my car.
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November 2021 by Dana Vasquez
We bought a truck here and we have NEVER had such a good and stress free experience before! These people are amazing and actually care for the people they serve.
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November 2021 by Katherine Weber
The people there were really friendly and they help me out as difficult as it was and I was able to drive a newer vehicle off lot
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November 2021 by Kaleb Jessie
Bought my F-150 there a few days ago, and Mike was my sales guy and I couldn’t have asked for a better experience. This makes the 2nd vehicle I have purchased at this car lot and it won’t be the last. Great experience and awesome employees!
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September 2021 by Bec Lucie Isaacs
Their attention to customer service and making sure the customer is always happy makes them #1 in my book! I’ve already recommended them to a family member!
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August 2021 by Anthony VasqueZ
I wouldn't buy a vehicle from anyone else they took such good care of us.. if you need a good affordable vehicle with people who will make you feel like a human.... go to pure country everytime!
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August 2021 by Trella Ferguson
Bad Business and if I could give zero stars I would. We went there first thing this morning upon opening at the Grayson location to purchase a Jeep we saw online. The Jeep was being serviced and the guy told us we would be first to buy the Jeep when it was finished. 5 hours later received a call to come there it would be ready to drive and the Jeep was sold out from under us at the RT 60 location. They obviously do not communicate between locations! You are as good as your word and when you tell people they are first then they should be first! Bad way to do business and I’ll never purchase anything from them in the future! Wasted 3 hours out of my day driving back and forth and trying to make sense of what they had done there today and my gas!
