Verizon, a renowned telecommunications company, is known for its exceptional customer service and knowledgeable staff. Customers have consistently praised the assistance provided by sales associates, such as Sam, Kena, Roberto, and Jean, who have demonstrated exceptional expertise, professionalism, and a commitment to addressing customer needs. While the majority of experiences have been positive, there have been instances where the store's staffing levels and responsiveness have fallen short, leading to longer wait times and frustration for some customers. Overall, Verizon's Grayson, KY location is highly regarded for its high-quality service and dedication to ensuring customer satisfaction.
Our Verizon sales associate Sam was extremely knowledgeable with all the technology in the Grayson, KY location . Very impressed with the high level customer service. Thanks Sam!
March 2024
This 5 star is for Kena only. Verizon needs to really work on a lot time of comes to their systems and options available to long time customers.The representative deserves the best for everything she went through to help me today.
February 2024
Roberto helped my wife get her new phone and threw all the process A+ would definitely recomend anyone to go see Roberto he will get you all set up and took care of
