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September 2023 by Jordan Clark
They delivered fromHarrodsburg to Danville for 50 bucks, and took my big old sectional away for 30. I’m very pleased and am grateful to have my new living room suite.
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August 2023 by Paul Johnson
My wife went in to see about patio furniture, recliners, end tables and lamps. They were very helpful in telling her what they had. How much they were. Come back next week, because they had another shipment. We will be stopping back in to get some things. Appreciate her getting the quick service and answer to all of her questions. Thank you.
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May 2023 by B H
Always excellent customer service with a smile. All kinds of furniture. Top quality and a lot of different styles. Love all of our. purchases
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September 2022 by Jennifer Westerfield
Ordered a couch, chair and a half, and a dining room set from this store. After SEVERAL months of waiting for my couch and chair and a half, I was told the original color I had ordered was going to take even longer to come in. I was given the option of another color. At that point I wished I would have opted to get a refund because these couches are horrible quality. The cushions are pilling horribly and one of the arm rests has already lost it’s cushion. You can feel the wood directly underneath the fabric.To top it off, my dining room set was delivered but I was given only 3 out of 4 chairs. It’s been 7 months since I ordered this set. I was expected to pay full price for it, but was not given all of the pieces. Not once has Newby reached out to let me know that the fourth chair has come in. Unless you bug them day after day, you never know when or if you will get what you paid for. Seems like they could care less about whether or not you are a happy customer as long as they got their money.
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September 2022 by Rose Tynan
Extremely unhappy with the quality of my expensive catnapper too bought from the Harrodsburg store last November. The one side of the couch totally lost it's memory foam and is 5 inches lower than the other side not only does it look ridiculous it is so uncomfortable it's unusable. Trying to get service from these people is like pulling teeth here I am almost one year later still waiting after they did not fix it the first time it's doing the same thing again. Every time I call they give me a different story or excuse. I will never buy anything from them again sorry I did not go to Lexington for the same price and gotten much better quality and service. Shame on you for being a local business and treating local people like this just awful!
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August 2022 by Greg Smyers
Very deceptive business practices. We purchased an in stock bedroom set with 2 side tables we were told were on backorder for three weeks. Upon delivery we were not given a new bedroom set but instead a blemished floor model. Not delivered to this date are the two side tables easy time we ask the side table are still three weeks out. We are currently 2 months out on waiting for items were were told were already headed to their warehouse. The stores only response is "it is what it is".I could never recommend this store to anyone. The "Owner" is who we were dealing with and who gave us misleading information, not only on availability but also quality. We paid a thousand dollars over other area stores for the furniture here that was blemished and not new. The only reason we did this was because we were promised a quicker delivery of the furniture we ordered. Like I stayed before no way I could recommend a store that refuses to own their false claims.It appears to me that the good reviews on here are paid friend and family or simply paid bots to help review's. Not sure how this place is still in business.
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June 2022 by Richard Reed
Fantastic service....Mr Newby spent hours with us...we are still deciding what we want but we know we will be buying from there
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June 2022 by Reba Phipps
The guys we dealt with were 100% awesome
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January 2022 by Laurie Stumbo
Nice place, great selection, very nice people.Went in to try to get a recliner for husband for Christmas. My CS is barely above 600. But I had been working on getting it better for a bit. Mr. Newby sat in two recliners for a bit and had an enjoyable conversation for a bit.My credit was declined the 1st time it was ran with one financer. Mr Newby helped me get approved and I was able to get the recliner in time for Christmas and my husband didn't suspect a thing. He loved it.
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October 2021 by Robert Loveland
Quality store. But extremely expensive!
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July 2021 by Josh Humphries
furniture is pretty cool
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June 2021 by Bradley Kavanaugh
My partner Ryan Grayson and I have bought furniture from newbys furniture I have had problems with the springs in my sofa my kitchen table bubbled up onthe top and my bed rails fell apart within the first two weeks of owning my bed and not 1 year later the mattress is falling apart and they say the company will do nothing about it everything is cheaply made very eager to sell you the furniture and collect the money but in the end you are stuck with cheap stuff I would give no stars if possibleSo buyer beware you pay alot for cheaply made furniture
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June 2021 by Carroll Boatwright
New place to meWill go back when ready to buy.
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May 2021 by Richard L Smith
Good selection, fast delivery
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February 2021 by Trisha Crabtree
Nice furniture, great deals