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March 2024 by C Deaton
I purchased a battery 8 months ago from this store (Auto Zone Hebron, Ky). This week I had to get a jump three times before I could take the car to be looked at. Tire Discounters gave me a print out that showed the battery was bad. I took the car back to Auto Zone and since their machine showed the battery was ok they would not honor the warranty (3 years). I work third shift and can’t be stranded with a car that won’t start. I took the car to VW to rule out any other problems with the car. They too gave me a print out showing the battery is bad.I won’t buy anything from AutoZone again, I’m out for the battery that I got 8 months of use out of. Peace of mind is worth so much. Buy from somewhere that honors the warranty.
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February 2024 by Sarah Brown
I stopped by this AutoZone to return my old brakes and get my refund because my warranty was still good. William was extremely rude he refused to do his job and look through the computer to locate my warranty. Then he stated that he did not see one in the system. I went to another location and they found it immediately also giving me my refund back for my brake pads. William was very unprofessional and obviously needs more training.
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February 2024 by Jeff McCauley
Dwayne B was an incredible help who went above and beyond. I had my wife and kids, including our baby, in the car. It was cold and rainy, and he immediately stepped up and helped us get back on the road. I would give more than 5 stars if I could, exceptional customer service.
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December 2023 by Nathan McClung
We brought my wife's explorer in to get a new battery this evening and Dwayne was extremely helpful installing it. It was dark and the battery was a hassle to remove, so much so that I couldn't have done it by myself. His customer service was great and I know I'll be coming back when it's time for a new battery for my car.
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December 2023 by Michelle Fee
The worst parts store. Employees including the manager are the rudest people. NO customer service skills at all how any of them keep their jobs is a shock to me. Will never shop there again. Would not give them any stars but can’t post with it.
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December 2023 by C Niklas
Today, I needed a miracle. And it's exactly what I got from the team at AutoZone. Without the kind and helpful people who worked as a team to help me, I would have been totally screwed.I was 109 miles from home with my daughter and a brand new dog in my car at rush hour on a Friday afternoon when my car brandished the "service engine" light and it started bucking and riding rough. I had no idea how I was going to get home since I didn't know an auto shop in the area. I'm sure I would have had to leave my car for the weekend and find transport home if it weren't for this amazing team of guys at AutoZone.The team put their heads together to help me get home by bringing Nathan in on his day off to help me put my car back together again. Within 15 minutes from Nathan's arrival, I was able to hit the road.To me, this was nothing short of a miracle and I'm so happy I made the choice to go to AutoZone in Hebron, KY. This was definitely my lucky day.Thank you to the team at the Hebron AutoZone! You guys are the best.
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December 2023 by Andi Shaw
Above and beyond! Dwayne and Evan were so incredibly knowledgeable, helpful and guided us to what we needed. They took care of everything to get my car back to working like it’s supposed to! Thank you Hebron Autozone!
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October 2023 by Tara White
I went to order a product online so it would be ready for me to run in the store and pick it up. Unfortunately it wasn't ready in time and I had to buy from another vendor. I was told I had to make a special trip in to get a refund. I finally find the time to come in and get a refund and the associate was having a difficult time figuring out how to process the refund. A manager came over and asked what was going on. Assuming since I overheard the associate explain I needed a refund and I'd already given the barcode associated with the order, I began to explain fully what had occurred. I was cut off and told get to the point. It was rude and disrespectful especially to women. Never go here!
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September 2023 by Mammad Jafarov
This guy was helping me than jump over to the other guy cashier and stock there for 30 min make me waiting without saying sorry. Not nice Nathan sales dude. Won’t stop here again in my life
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September 2023 by David Marsh
The store is great. The employees are knowledgeable. The manager is a j****
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August 2023 by Elijah Monroy Byhoffer
Excellent customer service, the guys in there were very helpful
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June 2023 by Jeremy Fisher
Professional and there to help. There is no messing around if you cant find what you need.
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June 2023 by ac bal
I just want to say that today June 11, 2023 Brayden went way above and beyond today! I was broken down at the Kroger by Autozone and Brayden came over to Kroger to help me get my truck started! I was very impressed by his knowledge and professionalism!
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June 2023 by Josh Frommeyer
I came in last week to fix an issue with a low tire pressure light and was helped by Mariah E. Apparently, she is new to the location but you wouldn't know it. She was extremely helpful and easy to work with. As someone not very knowledgeable on cars at all she helped with all my questions and did a great job!
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April 2023 by ramanujan theo
Reception and service was great. I was helped by Phenex. Very friendly and hospitable.
