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November 2023 by James Cook
Stayed here a few times most of the time showing up an hour early is no problem. It is a fairly well maintained moderately aged motel
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November 2023 by Alan Bunch
This isn't the newest hotel near the airport but it's been well maintained.The room were clean and the staff was friendly.In my case the value for the money is very high. Certainly would stay again.. This was just an overnight to drop off someone at the airport who had a very early flight. Would absolutely stay again.
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November 2023 by Jenifer Augustyn
Room was dirty. There was garbage left under the desk from previous guests. There bugs, dead and alive, on the curtains and window. And there was mold/mildew in the shower. All of it I could get over but when I said something to the person at the front desk all I got was a blank stare and a sorry in the form of a question with shrugged shoulders.
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November 2023 by Jamie Robbins
Stood in the lobby ringing the bell for 20 minutes. Was on with customer service when they hung up on me then finally someone came to the desk and he yelled at me. Absolutely awful service here. I had been flying all day just wanted to sleep and this was by far the worst service I've had at a hotel. I've will never stay at choice hotels again!
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November 2023 by Terry Lanham
Worst hotel I’m stayed in. The GM is terrible and know nothing about customer service. The staff must mostly relatives. They are the least friendly bunch I’m very dealt with. I stayed here a couple of times because it was cheap! Obviously I got what I paid for. I’ll leaving canceling my Chioice Hotels membership as a result!
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October 2023 by Sweet Escape
Very clean, modern hotel and close to the airport. Very friendly and professional staff!! Will definitely stay there again my next visit!
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August 2023 by Rob Walker
Room and hotel were clean. No soda machines. Their "Market" was not very well stocked. Pool was closed. Airport shuttle couldn't pick up at the airport hotel shuttle pick up area due to a licensing issue, had to be picked up at the regular passenger pickup area... Didn't find that out till I called the hotel...
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August 2023 by Shawn Ostering
Hotel descent there was more around and better prices! Biggest complaint. Eas the bathtub was very outdated and didn't hold water for a bath. Hotels .com rates thos 8. Something out of ten more like a 6.5 out of ten not horrible but not the best service and location was great
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August 2023 by Amy
Three Star hotel experience. Air conditioner wasn't working, floors were sticky around the elevator, our door was difficult to lock. Front desk staff were hard to find at times. Wouldn't like returning here in the future. If not for a close location to the airport and having a little pool, this hotel is not worth the money you spend.
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July 2023 by Matmurc0x
It was relatively easy to find but our check in time was 3pm and no room was ready. Currently I am writing this from the lobby at 3:47 pm and we still do not have a room. From my experience there has never been a wait like this. Whenever I went up to the desk they said there was still no room available. Me and my family have plans that make us on a time crunch. Typically I am pretty lax on things like this, but I am completely frustrated and annoyed that they would not have the room ready by now. Do better. Also the pool is closed. It has been 10 more minutes, still no room. Other people are walking in and are able to check into their room no promblem.
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June 2023 by shawnta dix
Needed a room for the night before our morning flight and I will say cleaning needs to be ATTENDED TO MORE! There was something hard on the floor shaped like some kind of nut, there was a lot of dust or some substance right under the refrigerator. The bed was comfortable, there was a sign on the door stating pool CLOSED! Its definitely ok if your just passing through.
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February 2023 by Wendy D.
Disappointed completely rent a room just to let the children come an swim only to find out no pool closed to be painted an not reopening until March. Couldn't tell us that it was being renovated. We won't be back. Poor customer service completely
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September 2022 by robert g.
Clean. Friendly. Can hear planes at nearby airport. Decent price. Decent breakfast. Good overall.
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May 2022 by J. A.
This was a three night stay: Two adults, one teen, one young child.Not bad in a pinch, but there are probably better nearby. The staff was quite friendly and helpful. No complaints there. The room was very roomy, though it could have used more desk or table space. Only one actual table, plus a coffee table in the room. Plenty of open space along the walls for another table. The water pressure in the shower was phenomenal. Niagara Falls would be impressed.Now the downs. The queen beds were full size at best (must have shrank in the wash or something). The mattresses were hard and uncomfortable. Maybe actual queen size mattresses would have been better (?). The wi-fi was good when it worked, but it would randomly disconnect and take forever to reconnect. The pool is OK, but small (and the chlorine level was a bit too high). Oddly, both cards had to be reprogrammed during the stay (we couldn't access our room). The breakfast was adequate, but the breakfast area is poorly laid out. The design forces everyone into the same corner simultaneously. Move the coffee out of that area and problem virtually solved.And finally, the coffee itself. Not many people like instant coffee. We certainly do not. I don't care how "bold" you make it, instant is instant. The only other option would have been to drive three miles to McD's, which I did not do (can't drive before coffee...). If they decide to use "real" coffee instead of this cheap substitute, it would be a marked improvement. In all honesty, this would have been a higher-star review if it hadn't been for the instant coffee.
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April 2022 by Neal G.
Hebron, Kentucky. Total "meh" factor at this place. Had multiple issues during a multi-day stay: Hot water wouldn't get hot in the sink. Cards stopped accessing the room door on THREE occasions, forcing me to go back downstairs to report the issue (I was told the cards weren't programmed for the entire length of the stay...nice!) There were multiple screws sticking out of the walls, along with various un-patched holes. The awesome little wake-up call in the mornings from the jets taking off at oh-dark-thirty hours were fun. Also, the walls are paper-thin; I could hear my neighbor snoring. Every sound is amplified in these rooms. And, the coup de gras: The cleaning person trying to get into my room, even though I had a late checkout logged in at the desk, and the Do Not Disturb sign hanging on the handle. So much for sleeping in.Oh, and the smoke detector covered in plastic held by bandaids and electrical tape was a nice touch, too.I'm good. Won't be staying here again, and can't recommend it to anyone else, in good conscience. The only reason this review wasn't a one-star is due to the staff, who were pretty cool, for the most part.
