Zipcar

Most Recent Comments

• October 2023 by David W.
  If I could have left a negative rating for this rental I would have. Please note that this review starts with AVIS Customer Service, then moves to the AVIS in Cleveland and ends in Cincinatti.The following is a copy of the email I sent to AVIS's CEO. It has been over a week, and I have not heard from anybody at AVIS.My initial rental request was for an Economy level rental. The original quote showed a Base Rate of $360.01, with taxes of $201.65 for a total Estimated Cost of $561.66.Please see attachment Avis 2.jpgDuring the checkout process, I indicated that I would like to use the Loyalty points that I have accrued.Please see attachment Avis 1.jpgAfter indicating that I would like to use the Loyalty Points, I saw no change in the projected cost of the rental.After hours spent with AVIS customer service, I received no resolution. I finally escalated the issue to a higher level in the Customer Service Department.I finally got a new rental quote where it showed a credit for the Points discount. You would think that I would be happy...but no! Yes, the points discount was applied,but the Base Rate went from $360.01 to $539.98. This meant that the Projected Estimate was the same $561.66. What kind of games were being played?Back to calling Customer Service again, and spending hours on the phone until somebody qualified/authorized was able to make some further adjustments that would result in an approximate rental of $441.65Please see attachment Avis 3.5.pdfI thought I was all squared away....only to arrive in Cleveland to find the issues were to continue.I arrived late in the evening. As I approached the rental counter, the young lady working yelled out, "We are out of cars"! Not a hello, good evening, or even how the hellare ya! My rental was a prepaid rental, and my understanding was that the vehicle was paid for, there for it should be there waiting for me. I stated that, and the woman at the counter said, "Nope, we do not have any cars". I asked how that could be, she simply stated "We are out of cars. Try back tomorrow! Well, that was unacceptable to me. I had already paid for a car. I saw it processed on my credit card. Since I was traveling, I asked if she could please look up the rental, and print me a copy of the rental agreement. She proceeded to do so, and low and behold she found a car out in your lot. It was not the level I had requested, but they had given all those cars away. In fact there had been at least one vehicle change made that evening. I was supposed to be in an economy vehicle, I received an email while in transit, stating that they had put me in a Ford F150. See attachment Avis 1st Vehicle.She made a comment about how lucky I was because the vehicle was much nicer than the one I had selected. Okay, so you gave away my vehicle and had to upgrade me to complete my rentaland get me on my way. Since AVIS gave away the vehicle I had contracted to rent....any upgrade should have been on AVIS!!!I spent the next week enjoying my time in Ohio, (Well except for the 2 Bengals losses, my reason for the trip). I returned the vehicle to Cincinnati International with the man who was checking thevehicles in stating "Everything looks good, your receipt will be emailed to you". Mr. Ferraaro, I am a corporate traveler and have completed many, many rentals with AVIS. This is/was the expectedreturn evolution that I expected. Next, I received the final receipt for the rental. Imagine my dismay when my expected rental went from approximately $441.65 to $1050.38...only a $608.73 increase. There is no explanation forthe increase. Even after subtracting the $561.66 that I paid under the Prepaid Rental, and the $179.97 credited for my Loyalty Reward, I was still charged $308.37. I am imagining that the price went up due to the Vehicle Upgrade that was caused by the rental site giving the vehicle I had prepaid for to another customer. I had no control over this!!!So this is the first issue that needs to be addressed.Then to add insult to injury, I received a letter yesterday from Nora Hen
• November 2022 by Nish W.
  three stars. overall experience. 0 stars for the girl that checked me in, very very very rude! it's crazy bc i'm driving my car off and i was hoping i seen her with a manager so i could complain. she was so rude. and then on top of that she started a phone conversation i guess with the manager on duty asking if she could leave early as she is getting my check out information. i live in phoenix arizona but was here going back home to owensboro kentucky, and everyone was so nice and welcoming in the airport up until i got to her. even after explaining i worked for american airlines she still was rude asf. i can't remember her name but i will always remember her face. i arrived at the airport rental spot on november 23. at 2pm if that helps y'all remember who she is.
• October 2022 by Bill A.
  Fast service, QR exit service so I don't have to interact with another human, and nicer clean cars. No complaints from me.
• August 2022 by Alex W.
  I flew in for some business travel and had my car booked. I thought it would be simple and quick; after all the company does this all the time. However when i arrived the line was about 20 people deep. "No big deal" i thought to myself, "i'll just wait, there is no way that this line will take almost as long as i was in the air" Three hours later i reach the front of the counter and they tell me there are no cars. They sold too many bookings and just had nothing. Waiting that long with zero communication that it would all be in vain especially with a prepaid reservation!?!? Unacceptable behavior. I don't blame the employees for the lack of vehicles, that's corporate's fault. But the lack of communication and intense wait times would have killed anyone's excitement for travel. The only reason i even put up with it for as long as i did was because it was for work. I could have walked to my hotel faster
• April 2022 by Daniel S.
  Update: Avis CVG never checked in my car that it was returned. I had to call the main Avis number and talk to customer support to get this resolved. Always get a receipt of return at this location as they are very poorly managed. This is strike 3 for me. I did call Avis main line and they are going to fix it. I did let them know that this location needs help and an uplift and they are going to escalate to Avis corporate to try and fix these mistakes that seem so simple to me. How do you check out a car to a new customer and never register that it was checked in??? Not even sure how the system would allow you to do that..... Have called a couple days now with no answer. I have still yet to have my car return process and it has been over 72 hours. It still says I have the car in my app and I am unable to return it. I just need a receipt for my expense report :/ please answer phones.
• December 2021 by Cf C.
  I attempted to rent a car from Avis and the location provided was not accurate. I called to find the location but the number for Avis rang with no answer. I called to cancel the reservation but again, there was no answer. I also googled the location and the number and all I could find was the same number I had been calling. After at least half a dozen calls, I cancelled through my company website where I had originally booked. Several weeks later, AVIS contacted me asking to return the car (which I never rented). I explained the situation and not long afterward a charge of over $1,200 appeared on my credit card statement. I went through the lengthy, painful process of appealing with the onus on me to prove I had not rented the car (since they did not bother to check any record of pick up). After many months duration and many hours on the phone, the charges were finally reversed and credited back. Then I had a business trip to Baltimore where I had rented a car from Budget. I arrived to find that I was on a 'no rent' list and they would not rent to me. Avis had never informed me of this and as a result, I was stranded in Baltimore (with other companies also sold out). I've now been trying to get removed from the 'do not rent' list but getting little response except for one 'snooty' one. Avis has been a nightmare to work with, wasted much of my time requiring multiple calls and waiting on hold, and stranded me in a city causing additional costs and headache. My standards are not that high but these guys suuuuuuuuuuck!
• September 2021 by Holly Hornback W.
  Horrible customer service. I came to Cincinnati from out of town only to have my car break down and reserved what apparently was the only remaining car in the area to get back home. When I arrived I was informed that they only accept credit cards and my debit card could not be used if I did not have a flight at the airport due to risk for "fraud" (apparently flying reduces the risk of debit card fraud now ) and when I explained my situation being stuck out of town the RUDE lady behind the counter only commented that she could not believe Avis even rented to me one way since their fleet was low on cars. There was ZERO effort made to work with me considering the situation I was in and only rude, unnecessary opinionated remarks by their customer service representative. It was truly one of the most disgusting customer service experiences I have ever had.
• September 2021 by A. P.
  Made a reservation months ago, show up and they are totally out of cars. Thank goodness I booked through Costco. I called them and they quickly got me a better rate at the better staffed, cleaner, and stocked with cars Alamo. Shame on Avis for not fulfilling reservation and wasting vacation time.
• August 2021 by Aidan D.
  I had made a reservation several days in advance for an SUV. Upon arrival I was told that they were "sold out" of SUVs and cars. Instead I was given a 12 person passenger van with visible rust on the exterior and damage to the interior upholstery. The fact I was offered free gas was the only reason this isn't one of those "I'd give it zero stars if I could" reviews. This is a poorly managed operation with minimal attention to customer service. I can't comment on any other rental car providers at CVG, but I would struggle imagine you're going to have a worse experience with one of them.
• June 2021 by Neal W.
  What a s*** show. 1 person working, 11 people in front of me and have been standing in line for 15 minutes and they have yet to process the first person.
• August 2020 by Jordan D.
  I would like to preface this by stating that I am a registered nurse that works very hard for his money, as does my fiancé and we dealing with an ever increasing number of patients who either have COVID or have been exposed to COVID on a regular basis. Currently, I am moving some of my belongings from a location where I had accepted a travel contract. I realized yesterday that my 4 door sedan was too small to fit the items I needed to move and decided to book a Tahoe through Avis Car Rentals. I know realize that that was a great mistake and will never use their company again. Here's why. After booking my reservation and paying $155 for the rental (the full price for 24 hours) I called the Cincinnati Airport to confirm my vehicle was ready. I was told that they did not have the vehicle I had requested but they were currently cleaning another smaller vehicle. I was rightly frustrated but decided that moving some things was better than none. I had requested a pickup time and they told me that it would not be ready. They then shocked me by what they said. They told me I could pick up the car without them cleaning it IN A PANDEMIC. I'm a nurse. I value my own safety and the safety of those around me far too much to take that kind of risk. I told them no and that I would just have to cancel as they could not provide the vehicle in the time that I requested. They then told me to contact a company called Member Deals to process the refund. My first call of numerous took place yesterday at 3 P.M. They told me they would give me a call back within an hour to give me a decision. An hour goes by and no contact was made by the company. I called them myself and inquired about the claim. They informed me that they were still looking into it and said they would return my call within the next 30-45 minutes. Again, I waited to no avail. I called again, the time being nearly 7 PM now. They told me the same story. They also informed me that they did not close until 8 and they still had some time to call us back. At 8:15 PM I received a call and was informed that my refund was processed but could only be given back to me as a gift card for the Member Deals website. I was shocked. I recently became unemployed related to COVID and have very little money to spare because of this. I need to conserve every last time and honestly shouldn't have made the reservation in the first place but I needed to move. After conversing with a extremely brash man on the phone, he informed me that I would not be able to get the funds back to my account and told me that I would have to call and speak to a manager tomorrow. As you can imagine, I was beyond distraught. I called this morning and spoke to a manager and she told me the same story about the gift card. I was tired of fighting and frankly to angry to continue. I accepted the gift card and hope I can sell it so I can continue to eat three meals a day. Let this serve as a warning to any and all who might use Avis. They will not refund you. They will treat you with disrespect. They will try to let you take a dirty vehicle in the middle of a pandemic that has taken the lives of thousands of innocent Americans. I will never use the company again and unless you wish to experience the hellish discomfort that I have went through over the past 24 hours, I suggest you to do the same. Worry about the safety and health of your family and those around. And find a company who actually possesses the good state of mind to treat you like a human being.
• August 2020 by Stephanie T.
  My bf was denied a rental car (we had a reservation) at this location yesterday evening with no explanation from the agent whatsoever. We have been in contact with customer service, at least 2 different reps, who say there is nothing in their system indicating that he should've been refused a rental. It seems like this was a case of racial profiling as we now have confirmation that there is no other known reason WHY he was denied the rental car. No one has been helpful in rectifying this situation. He is a professional athlete and this company does not need that kind of bad publicity. I recommend figuring out what happened here.UPDATE 8/5:Was just contacted by a rep and was told that the reservation is marked as a NO SHOW in the system! I suggest you all figure out which agent did this (White male). Since no one has done anything productive with the information (now 5+ customer service agents) we will most definitely be sharing this negative experience of racism at Alamo and recommend renting elsewhere.
• July 2020 by Craig S.
  Rented a premium SUV for family vacation about 1 month ago. Called at noon today to verify if everything was in order for pickup before 8 pm. Was told everything was fine. Show up at 8, and no premium SUV available. I personally lost my composure, thinking about why was I told that it was available 8 hours prior. They offered a smaller vehicle, but the reason for renting a larger vehicle was to offer more space for seven passengers. I was told by representative at the CVG location that vehicles in this class were having mechanical issues. The whole time wondering why no one called prior. I made a hand gesture while exiting the building. Not my proudest moment, but very upset since planning on leaving for trip in 9 hours. Upon returning to the car, where my son was driving, the female associate came out the back door towards my vehicle. She stated that my hand gesture "the bird" was not necessary. I told her I was upset and that it felt good. She proceeded to give me " the double bird" and told me to f*#k off. I phoned their corporate office to vent, then was given to a customer service representative, that was courteous, but in the end she could not do anything. My complaint was then fielded by the Site Manager. He offered a smaller vehicle, but it was not going to fit all passengers. He then offered a 12 passenger van. My wife did not feel comfortable driving this vehicle in case I needed a break. Why have a reservation system? The site manager told me a previous party did not return a vehicle, which differed than the previously mentioned mechanical issue I was told. Who to believe? In the end I hope this is not how all rental companies operate. We don't rent often, but will definitely try a competitor next time.
• March 2020 by Tammy S.
  UPDATE: Alamo did refund my the $215.00 I asked for. This took several emails and days. I upgraded my review to 2 stars since I received a refund, but I shouldn't have been in this position to begin with. Still would never do business with them. JMO
• February 2020 by B D.
  This Avis is consistently understaffed, you get to go in and return the car yourself and as a bonus they will charge you for fuel after you tell them you filled it up, so then as a double bonus you get to spend time with Avis customer service asking you all kinds of questions like, 'what is address of the gas station' I offered to email him the gas receipt; but he would rather have me spell the address out...I usually get Avis but not in Cinci